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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Delighted is a comprehensive employee and customer feedback management software for brands and companies to collect actionable feedback in real-time as per convenience. As a self-serve experience management platform, it analyses the feedback, helping companies make data-driven decisions. The software allows users to create enjoyable best practice surveys in no time with higher response rates. With Delighted, companies can customise the look and feel of the surveys along with items like logos and colours. The questions are personalised to each recipient’s specific situations. Also, the software comes equipped with a REST API integration that is capable of delivering customer experience surveys across multiple channels in real-time. Moreover, automated survey schedules and multi-channel delivery surveys within the same are available with multi-language support. Delighted’s real-time dashboard presents feedback in an instant, while its powerful tools offer a detailed understanding of the collected feedback on the go. Moreover, it generates comprehensive reports for feedback, which can be segmented according to keywords, tags, scores etc. Finally, the software closes the loop, promoting data-driven decisions to uplift customer engagement. Read more Talent3Sixty, the ultimate survey-based 360-feedback tool that is revolutionizing the way leaders receive feedback. Imagine having access to rich insights on how they are perceived by others, all in one comprehensive and easy-to-use platform. With Talent3Sixty, leading organizations across all industry verticals are driving real, tangible results. Gaining a third-party perspective on our strengths and weaknesses can be daunting, but with Talent3Sixty, it's a breeze. This user-friendly tool is easy to set up, with the option for out-of-the-box templates or customizable options tailored to their specific needs. And don't worry, confidentiality is of the utmost importance to us. But what sets Talent3Sixty apart from other 360-feedback tools is its high level of customization. They have the power to choose from multiple competency models, communication templates, and report options, giving they a personalized experience. Plus, with different sets of questions for each rater category (such as peers and managers), they can be sure the feedback is relevant and actionable. But Talent3Sixty doesn't just stop at feedback. It also offers features for creating individual development plans, tracking progress, and even connecting with a coach through an HR dashboard. It's the all-in-one solution for professional growth and leadership development. Read more
Pricing Options
  • Free Trial Available
  • Starts at $224.00. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    88%
  • Momentum
    64%
  • Popularity
    81%

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    83%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

Features

Total Features
13 Features
9 Features
Common Features for All
    360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.
    Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
    Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
    Email Distribution This feature lets you send a custom email invitation for the survey to the respondents
    Embeddable Survey It enables you to directly include your surveys on your own website
    Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad
    Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
    Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy
    Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts
    Question Branching Allows respondents to screen questions and give answer to the relevant questions only
    Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys
    Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
    Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive
    Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.
  • + 10 More - Show Less
    • 360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.
      Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
      Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
      Email Distribution This feature lets you send a custom email invitation for the survey to the respondents
      Embeddable Survey It enables you to directly include your surveys on your own website
      Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad
      Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
      Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy
      Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts
      Question Branching Allows respondents to screen questions and give answer to the relevant questions only
      Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys
      Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
      Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive
      Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.
  • + 6 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - iOS
    Modes of Support
    • Online
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.8/5 104 user ratings
    Not Available
    Rating Distribution
    • Excellent

      81.7%
    • Very Good

      17.3%
    • Average

      0%
    • Poor

      0%
    • Terrible

      1%
    Not Available
    User Sentiments

      Ease of Use, Intuitive User Interface, Extensive Integrations, Customizable Surveys

      Limited Reporting Functionality, Occasional Downtime, Lack of Advanced Features, Difficult Customization Options

      Not Available
    Review Summary

    User reviews for Delighted highlight its ease of use, intuitive design, and comprehensive features for collecting and analyzing customer feedback. Users praise its user-friendly templates, fast setup, and integration with various tools like Slack and Salesforce. The platform is also commended for its responsiveness and helpful customer support. While Delighted is generally well-received, some users wish for more advanced reporting options and automation features. Despite these minor shortcomings, Delighted is consistently praised as a valuable tool for gathering real-time feedback and improving customer satisfaction.

    Not Available
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $224.00. Offers Free-forever and Custom plan.
    • Free Trial Not Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Premium $224.00 $224.00 per month

    Premium Plus Custom

    Talent3Sixty Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Hero Desktop
    + 2 More
    Not Available
    Videos Video Thumbnail
    + 2 More
    Video Thumbnail

    Vendor information

    Company Details Located in: Palo Alto, California Founded in: 2013 Located in: Gurgaon, India
    Contact Details

    Not available

    https://delighted.com/

    Not available

    https://www.talentonic.com/promo/talent3sixtypromo

    Social Media Handles

    Not available

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