Zoho Desk |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs. Read more | Max HelpDesk is a versatile helpdesk platform that enables you to make a system for prioritizing, categorizing, and assigning tickets so you don't lose track of them. It allows you to have meaningful discussions every day, across all channels, and with every consumer. Max Helpdesk platform offers built-in features to automate time-consuming helpdesk activities, identify issues, make plans based on measurements, and optimize the operation of your helpdesk. It enables you to collaborate as a team to address client issues promptly and effectively. With a smart knowledge base and forums, you can provide clients with a self-service experience and make the helpdesk really yours by customizing processes, customer portals, agent responsibilities, and more with Max HelpDesk. The platform makes ticketing easy, increases your team’s productivity, and helps you increase your work efficiency with its smart suite of features and tools. Furthermore, it offers complete customizations to fit every requirement of your business. Additionally, the platform accepts PayPal, Visa, MasterCard, SEPA Transfer, and Cryptocurrency as modes of payment to facilitate easy payment transactions for its users. Read more |
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| SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
15 Features
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5 Features
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| Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Ticket Management
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| Unique Features |
Multi-language Support
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Multi-language Support
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| User Rating |
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| Rating Distribution |
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| User Sentiments |
User-Friendly Interface, Efficient Customer Support Ticketing System, Comprehensive Knowledge Base, Extensive Integrations Occasional System Lag, Outdated User Interface Design, Complex Initial Setup, Limited Customer Support Responsiveness |
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| Review Summary |
Users praise CRMdesk for its user-friendly interface, ease of customization, and comprehensive features. They appreciate its ability to manage customer interactions, track sales performance, and automate marketing campaigns. The software is also lauded for its strong reporting and analytics capabilities, which provide valuable insights into customer behavior and sales trends. However, some users have reported occasional glitches and bugs, and have expressed a desire for more advanced features and integrations. Overall, CRMdesk is a well-received CRM solution that offers a wide range of features and functionalities to help businesses manage their customer relationships effectively. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Standard Edition Others Professional Edition Others |
Free Forever Free Premium $9.00 $9.00 per user / month Business $15.00 $15.00 per user / month |
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View Detailed Pricing
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View Detailed Pricing
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| Company Details | Located in: Long Grove, Illinois |
Not available |
| Contact Details |
Not available |
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| Social Media Handles |
Not available |
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