Zoho Desk |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
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| Description | CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs. Read more | Help Sumo is an exclusive help desk management software specially designed to provide customer support through Email, Ticket systems, Live Chat, Social Media, and Self-Help Knowledge Base solutions. The platform carries a well-functioning email ticketing system containing multiple mass action and triaging features. Organizations get to monitor individually raised tickets to their resolution, ensuring that there are zero unattended tickets. Agents can communicate with their clients in a contextual way, sending updates regarding the progress of the issues raised by the latter. A comprehensive email system helps users go through the history of individual tickets and anticipate resolutions in no-time. Service providers can also create FAQs and articles for the most repetitive questions by monitoring the nature of individual queries. Help Sumo supports real-time integrations with external VOIP services helping users provide adequate support via voice. The software offers 99.99% uptime rates along with comprehensive data security options. Read more |
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| SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
15 Features
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13 Features
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| Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Ticket Management
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| Unique Features |
Multi-language Support
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Multi-language Support
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| User Sentiments |
User-Friendly Interface, Efficient Customer Support Ticketing System, Comprehensive Knowledge Base, Extensive Integrations Occasional System Lag, Outdated User Interface Design, Complex Initial Setup, Limited Customer Support Responsiveness |
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| Review Summary |
Users praise CRMdesk for its user-friendly interface, ease of customization, and comprehensive features. They appreciate its ability to manage customer interactions, track sales performance, and automate marketing campaigns. The software is also lauded for its strong reporting and analytics capabilities, which provide valuable insights into customer behavior and sales trends. However, some users have reported occasional glitches and bugs, and have expressed a desire for more advanced features and integrations. Overall, CRMdesk is a well-received CRM solution that offers a wide range of features and functionalities to help businesses manage their customer relationships effectively. |
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Standard Edition Others Professional Edition Others |
Baby Plan $19.00 $19.00 per user / month Kid Plan $29.00 $29.00 per user / month Wrestler Plan $49.00 $49.00 per user / month Sumo Plan $79.00 $79.00 per user / month |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots | Not Available |
+ 4 More
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| Company Details | Located in: Long Grove, Illinois | Located in: Manhattan, New York |
| Contact Details |
Not available |
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| Social Media Handles |
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