ClickDesk vs Mixcode Comparison

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ClickDesk

Live Chat Software

4.1 120 user ratings

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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Mixcode

Live Chat Software

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Overview

Description	ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites. Read more	Mixcode is the ultimate customer service SDK that is sure to delight their customers and fuel their sales. Mixcode offers a comprehensive suite of features to help they engage with their customers, showcase their unique identity, and stand out from the competition. This easy-to-use video, live chat and help center widget integrates seamlessly onto their website, creating a user-friendly experience for both them and their customers. Streamline the process of providing access to product and service details with our help center option. Gone are the days of customers endlessly scrolling through their websites trying to find the information they need. With Mixcode, they can create a central hub for all their customer support needs, making it easier than ever for their customers to find what they're looking for. But Mixcode is more than just a customer support tool it's a way to personalize their interactions with customers and showcase their products or services. Use our features to greet customers by name, highlight specific products, and even guide them towards checkout. With Mixcode, they can truly connect with their customers and make them feel valued. Read more
Pricing Options	Free Trial Not Available Starts at $12.99. Offers Free-forever plan.	Free Trial Not Available Starts at $15.00.
SW Score & Breakdown	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 77% Momentum 62% Popularity 81%	73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 70% Reviews 60% Momentum 62% Popularity 63%
SaaSworthy Awards	# 14 Most Popular	Not Available

Features

Total Features	9 Features	3 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Not available
Platforms Supported	SaaS/Web/Cloud Mobile - Android	Not available
Modes of Support	24/7 (Live rep) Online	Not available
API Support	Available

Reviews & Ratings

User Rating	4.1/5 120 user ratings	Not Available
Rating Distribution	Excellent 40.8% Very Good 45.8% Average 4.2% Poor 1.7% Terrible 7.5%	Not Available
User Sentiments	Ease of Use, Extensive Integrations, Comprehensive Customer Support Features, Customizable Chat Widget Limited Free Plan Functionality, Occasional Technical Issues, Unintuitive Settings, Lack of Mobile Application	Not Available
Review Summary	ClickDesk garners positive feedback for its user-friendly interface, robust features, and excellent customer support. Users appreciate the ease of use, customization options, and ability to manage customer interactions efficiently. They also commend the ticketing system, live chat functionality, and reporting capabilities. Furthermore, ClickDesk is praised for its reliability, security, and its ability to integrate with other business tools. However, some users mention occasional glitches and suggest improvements to the mobile app. Overall, the product is well-received and considered a valuable tool for enhancing customer service and support operations.	Not Available
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Pricing

Pricing Options	Free Trial Not Available Starts at $12.99. Offers Free-forever plan.	Free Trial Not Available Starts at $15.00.
Pricing Plans Monthly Plans Annual Plans	Free Free Lite $12.99 $14.99 per user / month Pro $21.99 $24.99 per user / month Enterprise $33.99 $39.99 per user / month Professional (Team Plan) $38.99 $44.99 per user / month Growing Business (Team Plan) $106.99 $124.99 per user / month Enterprise (Team Plan) $297.99 $349.99 per user / month	Mixcode $15.00 $19.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.5 1,736 ratings ClickDesk Vs LiveChat Zendesk Chat 4.5 432 ratings ClickDesk Vs Zendesk Chat LiveAgent 4.7 1,922 ratings ClickDesk Vs LiveAgent Smartchat ClickDesk Vs Smartchat HelpOnClick 4.4 21 ratings ClickDesk Vs HelpOnClick	Zendesk Chat 4.5 432 ratings Mixcode Vs Zendesk Chat LiveChat 4.5 1,736 ratings Mixcode Vs LiveChat WebsiteAlive 4.7 9 ratings Mixcode Vs WebsiteAlive Heyhi Mixcode Vs Heyhi HelpOnClick 4.4 21 ratings Mixcode Vs HelpOnClick
	View All ClickDesk Alternatives	View All Mixcode Alternatives