ChatSupport vs txt.me Comparison

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ChatSupport

Live Chat Software

4.7 39 user ratings

Get Free Advice

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

txt.me

Live Chat Software

4 3 user ratings

Get Free Advice

Overview

Description

They believe in real people. Connection is about feeling heard. And even the most advanced chatbot in the world can’t offer your visitors that feeling. For true connection, you need real people ready to reach out and respond, whatever the channel. Real connection needs real people. We provide the platform for free, but it’s up to you to build those connections. There’s no need for payment info or lifelong contracts in our self-service plan. And regardless of the plan you choose, there are no hidden fees and we don't share your data with anyone. Read more

Customer callback gives customer the chance to request a phone call later, should they want to switch to a phone conversation. And, it’s another great way to collect phone number leads, so can let them know about future promotions and offerings. Be confident in customer support, knowing that no ticket is ever left behind. Each time an issue occurs, agents create a ticket which is then sent to another agent or manager who can help resolve the issue. No ticket is ever closed until it is fixed, so can rest assured knowing that no problem will ever slip through the cracks. Read more

Pricing Options

Free Trial Available
Starts at $19.00. Offers Free-forever plan.

Free Trial Available
Starts at $9.99. Offers Free-forever plan.

SW Score & Breakdown

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

71%
Reviews

80%
Momentum

63%
Popularity

64%

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

87%
Reviews

65%
Momentum

62%
Popularity

64%

Features

Total Features	3 Features	6 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 3 More - Show Less

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online

Reviews & Ratings

User Rating	4.7/5 39 user ratings	4/5 3 user ratings
Rating Distribution	Excellent 76.9% Very Good 20.5% Average 2.6% Poor 0% Terrible 0%	Excellent 0% Very Good 100% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $19.00. Offers Free-forever plan.	Free Trial Available Starts at $9.99. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Free (Self Service) Free STARTUP (Supported Service) $19.00 $19.00 per month SUPPORT (Supported Service) $49.00 $49.00 per month PRO(Supported Service) $59.00 $59.00 per month	Start Free Pro $9.99 $29.99 per user / month Human Chatbot $24.00 $24.00 per day
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Let's Connect 5 9 ratings ChatSupport Vs Let's Connect Smartchat ChatSupport Vs Smartchat LinkedChat 4.5 56 ratings ChatSupport Vs LinkedChat Liveo.Chat ChatSupport Vs Liveo.Chat LiveChat 4.5 1,736 ratings ChatSupport Vs LiveChat	LiveCaller 4.6 18 ratings txt.me Vs LiveCaller Let's Connect 5 9 ratings txt.me Vs Let's Connect Liveo.Chat txt.me Vs Liveo.Chat LiveAgent 4.7 1,922 ratings Smartchat txt.me Vs Smartchat
	View All ChatSupport Alternatives	View All txt.me Alternatives