ChatSupport vs Median CoBrowse Comparison

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ChatSupport

Live Chat Software

4.7 39 user ratings

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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Median CoBrowse

Live Chat Software

5 2 user ratings

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Overview

Description

They believe in real people. Connection is about feeling heard. And even the most advanced chatbot in the world can’t offer your visitors that feeling. For true connection, you need real people ready to reach out and respond, whatever the channel. Real connection needs real people. We provide the platform for free, but it’s up to you to build those connections. There’s no need for payment info or lifelong contracts in our self-service plan. And regardless of the plan you choose, there are no hidden fees and we don't share your data with anyone. Read more

Cobrowsing software for support teams. Go from chat to screen share with the click of a button. Cobrowse screen share software with 12+ integrations.

Pricing Options

Free Trial Available
Starts at $19.00. Offers Free-forever plan.

Free Trial Available
Starts at $50.00. Offers Custom plan.

SW Score & Breakdown

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

71%
Reviews

80%
Momentum

63%
Popularity

64%

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

72%
Reviews

65%
Momentum

60%
Popularity

73%

Features

Total Features	3 Features	3 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Video Chat Make conversations more personal with video calling between your agents and your visitors	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Video Chat Make conversations more personal with video calling between your agents and your visitors

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.7/5 39 user ratings	5/5 2 user ratings
Rating Distribution	Excellent 76.9% Very Good 20.5% Average 2.6% Poor 0% Terrible 0%	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $19.00. Offers Free-forever plan.	Free Trial Available Starts at $50.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free (Self Service) Free STARTUP (Supported Service) $19.00 $19.00 per month SUPPORT (Supported Service) $49.00 $49.00 per month PRO(Supported Service) $59.00 $59.00 per month	Basic $50.00 $50.00 per month Business $75.00 $75.00 per month Pro $150.00 $150.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Let's Connect 5 9 ratings ChatSupport Vs Let's Connect Smartchat ChatSupport Vs Smartchat LinkedChat 4.5 56 ratings ChatSupport Vs LinkedChat Liveo.Chat ChatSupport Vs Liveo.Chat LiveChat 4.5 1,736 ratings ChatSupport Vs LiveChat	Channel.me Smartchat Median CoBrowse Vs Smartchat ClickDesk 4.1 120 ratings Median CoBrowse Vs ClickDesk LiveChat 4.5 1,736 ratings Median CoBrowse Vs LiveChat SecondScreen
	View All ChatSupport Alternatives	View All Median CoBrowse Alternatives