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Amazon Comprehend

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Bot Platforms Software

4.6 59 user ratings

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Bot Platforms Software

4.4 53 user ratings

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Overview

Description ChatBot allows you to build a chatbot that can answer questions from customers on your website in 10 minutes of signing up to the service. This solution enables you to automate 80 percent of the cases, interactions and questions you get from customers. ChatBot can do things like answer questions, take orders, and fill out forms without the need for any human assistance, and at any time of the day or night. By automating the process of answering commonly asked questions and carrying out repeatable tasks, you can focus on more difficult problems and queries. One feature of ChatBot is Stories. This allows you to program the bot to react differently in different situations. You can choose from a range of different actions that the bot should take, such as providing a simple text answer to offering the link to a CTA from within the chat. The bot can also send images and cards. Read more Amazon Lex is an AI Chatbot solution that helps app developers build conversational interfaces using voice and text. Advanced deep learning features like automatic speech recognition (ASR) and natural language understanding (NLU) provided by the software can convert speech into text in real-time, besides helping users to understand the intent of the text. This way users get to create lifelike conversational interactions and highly engaging customer experiences as well. Amazon Lex offers an easy-to-use console that allows users to get their own conversational interface or chatbot generated within minutes. Moreover, they can also build, check and deploy individual chatbots across multiple platforms and channels with ease. Being a fully managed solution Amazon Lex does not require any additional hardware or infrastructure to power the bot. Moreover, the platform also offers a variety of built-in integration with Amazon CloudWatch, Amazon Cognito, Amazon DynamoDB and AWS Lambda, helping out users with various app development processes. Read more
Pricing Options
  • Free Trial Available
  • Starts at $42.00. Offers Custom plan.
  • Free Trial Not Available

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • 24/7 (Live rep)
  • Online
  • 24/7 (Live rep)
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.6/5 59 user ratings
4.4/5 53 user ratings
Rating Distribution
  • Excellent

    67.8%
  • Very Good

    25.4%
  • Average

    5.1%
  • Poor

    0%
  • Terrible

    1.7%
  • Excellent

    50.9%
  • Very Good

    43.4%
  • Average

    1.9%
  • Poor

    3.8%
  • Terrible

    0%
User Sentiments
    Not Available

    Ease of Use, Seamless AWS Integration, Natural Language Processing Capabilities, Voice Recognition

    Limited Language Support, Limited Customization Options, Documentation Issues, Limited Third-Party Integrations

Review Summary
Not Available

Amazon Lex is a popular chatbot platform praised for its ease of use and integration with AWS services. Users highlight its ability to build chatbots with both text and voice capabilities, utilizing advanced NLP features. While it's noted for its user-friendly setup, some users express concerns about limited integration with third-party vendors and language support. Despite these limitations, Amazon Lex is considered a valuable tool for automating tasks, streamlining customer interactions, and improving user experiences.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $42.00. Offers Custom plan.
  • Free Trial Not Available
Pricing Plans
Monthly Plans Annual Plans

Starter $42.00 $50.00 per month

Team $126.00 $149.00 per month

Business $424.00 $499.00 per month

Enterprise Custom

Amazon Lex Others

 
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Screenshots & Videos

Screenshots screenshots
+ 3 More
Amazon Lex screenshot
Videos Video Thumbnail Video Thumbnail

Vendor information

Company Details Located in: United States Located in: Seattle, Washington
Contact Details

Not available

https://www.chatbot.com/

Not available

https://aws.amazon.com/lex/

Social Media Handles

Not available

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