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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Celonis logo
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Big wins are easy when user know where to look. They give user an accurate view of processes as they happen, reveal the opportunities to improve, so user can drive immediate impact. The race for customers is won and lost on the supply chain track. Remove inefficiencies from supply chain, ​to win and retain even more customers. Read more CX Genie transforms customer support with its AI-powered platform, designed to boost engagement and satisfaction effortlessly. Delivering instant, personalized responses across multiple channels, ensures customers feel valued while your business operates around the clock. By automating routine tasks like ticket management and providing real-time AI recommendations, CX Genie streamlines workflows cuts response times, and drives productivity. With scalable AI capabilities, businesses can grow their support operations without sacrificing speed or reliability. Its centralized platform consolidates tools into one easy-to-use solution, tailored to meet unique needs. Reduced support costs, happier customers, and more time to focus on growth and complex challenges. CX Genie empowers companies to deliver exceptional service, improve efficiency, and achieve customer support excellence all while simplifying processes and driving revenue. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $12.58. Offers Free-forever and Custom plan.
SW Score & Breakdown

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    75%
  • Reviews
    76%
  • Momentum
    65%
  • Popularity
    79%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    82%
  • Reviews
    60%
  • Momentum
    63%
  • Popularity
    68%

Features

Total Features
3 Features
5 Features
Common Features for All
    Ad hoc Query Helps in answering a query as and when it arises
    Ad hoc Reports Creates impromptu reports as and when the occasion requires
    Dashboard A digital insight of reports and other workings on a single screen
    Data Analysis Helps in analyzing stored raw data and converting them into useful reports
    Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes
    Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts.
    Ad hoc Query Helps in answering a query as and when it arises
    Ad hoc Reports Creates impromptu reports as and when the occasion requires
    Dashboard A digital insight of reports and other workings on a single screen
    Data Analysis Helps in analyzing stored raw data and converting them into useful reports
    Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes
    Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts.
  • + 2 More - Show Less
  • Technical Details

    Organization Types Supported
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online
    API Support
    • NA
    • Available

    Reviews & Ratings

    User Rating
    4.8/5 249 user ratings
    Not Available
    Rating Distribution
    • Excellent

      78.7%
    • Very Good

      18.9%
    • Average

      2%
    • Poor

      0.4%
    • Terrible

      0%
    Not Available
    Review Summary

    Celonis is a powerful process mining tool that users consistently praise for its ability to provide deep, actionable insights into their business processes. Users appreciate its user-friendly interface, ease of integration with various systems, and quick visualization of process data. This allows for efficient identification of bottlenecks, inefficiencies, and areas for automation. However, some users report challenges with data export, data connection stability, and the high cost of professional services. The tool's reliance on specialized languages and the need for technical expertise can be a barrier for some.

    Not Available
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Offers Custom plan.
    • Free Trial Available
    • Starts at $12.58. Offers Free-forever and Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Celonis Custom

    Basic Free

    Premium $12.58 $14.99 per month

    Pro $20.99 $24.99 per month

    Enterprise Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail
    + 1 More
    Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Munich, Germany Located in: Singapore, Singapore
    Contact Details

    +49 89 4161596 70

    https://www.celonis.com/

    Not available

    https://www.cxgenie.ai/

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