Call Metrics vs TCN Operator Comparison

73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Call Metrics

Call Center Software

View Details

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

TCN Operator

Call Center Software

View Details

Overview

Description

Call Metrics is the most sophisticated call tracking software, brought to you by our parent company Firefly and inconjunction with our SEO Company. Our Attribution and call intelligence solution helps grow your business by optimising and driving revenue from your inbound phone leads. Read more

TCN Operator is a collection of all the best call center tools seamlessly integrated together. With TCN’s no contract promise, the cloud-based platform is customizable to meet all of call center needs. TCN’s call center software supports billions of consumer and agent interactions each year. Provide agents with a unified experience and the ability to talk with consumers over whichever medium they prefer. Offer numerous channels of communication, and let the customer choose their preference. Read more

Pricing Options

Free Trial Not Available

Free Trial Not Available
Offers Custom plan.

SW Score & Breakdown

73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

74%
Reviews

60%
Momentum

60%
Popularity

66%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

60%
Momentum

61%
Popularity

78%

Features

Total Features	3 Features	9 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 6 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Online	Online
API Support	NA	Available

Pricing

Pricing Options	Free Trial Not Available	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	GEO Number Others 0800 Number Others	Inbound Custom Blended Custom Outbound Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	CallRail 4.6 2,110 ratings Calltracks 4.2 18 ratings TeleCapture 4.9 7 ratings calltrak 4 1 ratings Tracking Sales Calls Call Metrics Vs Tracking Sales Calls	CallTools 4.9 344 ratings TCN Operator Vs CallTools TelebuHub TCN Operator Vs TelebuHub Call Center Studio 4.8 130 ratings TCN Operator Vs Call Center Studio My Hotline TCN Operator Vs My Hotline HoduCC 4.8 20 ratings TCN Operator Vs HoduCC
	View All Call Metrics Alternatives	View All TCN Operator Alternatives