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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Blameless logo
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Blameless is the industry's first end-to-end SRE platform that allows teams to enhance system reliability without sacrificing innovation pace. It aims at improving service dependability by using SLOs, error budgets, chat-driven issue response, and reliability. With Blameless, users can set up, track, and notify service level goals. It can also be used to automate issue resolution activities using a chatbot. Using this program, you can make post-incident learning less painful. It further offers advanced analytics about factors affecting reliability that help you in expanding your business. Users can also manage their tasks, tickets, and notifications with this platform. Additionally, it offers the only complete dependability designing platform that unites AI-driven incident goals, SLOs/Error Budgets, blameless reviews, and unwavering quality of knowledge reports and dashboards, empowering organizations to improve their reliability and development. It further enables incident prioritization and incident reporting with a real-time dashboard. The platform provides a demo for a better understanding of their features which can be accessed through their official website. The pricing strategy of the platform is quotation-based via the main website. Read more FireHydrant is the only full incident management software that enables you to achieve consistency throughout the incident response lifecycle, allowing you to focus on fighting fires faster. FireHydrant can automate the process from alert to retrospective, tracking, communicating, and reporting on findings so you can focus on resolution. To discover how to deal with the chaos, go to firehydrant.io.Its goal is to make the incident management process more efficient by automating repetitive manual procedures. By documenting services, it also assists firms in focusing on satisfying core SLOs and saving time. Users can document ways to automate consistent procedures in the platform's runbook forum. The runbooks are great for future reference, and they help users avoid having to repeat operations after an incident.Customizable status pages are available on the platform for delivering critical information and ensuring successful communication. Clients can also use the status pages to stay informed about incident reports. FireHydrant has a dashboard for incident data and does reliability tests. Users can use the analytics reports to discover vital information and identify areas that need to be improved. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $20.00. Offers Custom plan.
  • Free Trial Available
  • Starts at $20.00. Offers Custom plan.
SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    90%
  • Reviews
    72%
  • Momentum
    65%
  • Popularity
    78%

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    76%
  • Reviews
    76%
  • Momentum
    69%
  • Popularity
    79%

Features

Total Features
7 Features
4 Features
Common Features for All
    Audit Trail A record of changes made in chronological order of a user or activity
    Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time
    Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
    Incident Prioritization Sets priority levels by considering the severity and impact of incidents
    Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
    Real-time Dashboard Provides easy visualization of the latest data
    Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 4 More - Show Less
    • Audit Trail A record of changes made in chronological order of a user or activity
      Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time
      Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
      Incident Prioritization Sets priority levels by considering the severity and impact of incidents
      Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
      Real-time Dashboard Provides easy visualization of the latest data
      Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 1 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • Online
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.7/5 64 user ratings
    4.6/5 47 user ratings
    Rating Distribution
    • Excellent

      71.9%
    • Very Good

      28.1%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      68.1%
    • Very Good

      25.5%
    • Average

      6.4%
    • Poor

      0%
    • Terrible

      0%
    User Sentiments

      Excellent Slack Integration, Streamlined Incident Management, Comprehensive Post-Mortem Features, Excellent Customer Support

      Limited Third-Party Integrations, Occasional Software Bugs, Unintuitive User Interface, Limited Customization Options

      Not Available
    Review Summary

    User reviews of Blameless highlight its effectiveness in streamlining incident management, particularly through its Slack integration. Users appreciate its ease of use, automation, and support for generating post-mortems and timelines. However, some users find the user interface (UI) could be more polished and intuitive, particularly for searching and reporting. Concerns about limited customization options and potential accessibility issues on vertical monitors have also been raised. Overall, Blameless is seen as a valuable tool for organizing incident response, but improvements to the UI and specific features are desired.

    Not Available
    Pros & Cons
    • Automated SRE platform for enhanced system reliability
    • SLOs, error budgets, and chat-driven issue response
    • Advanced analytics for reliability improvement
    • Complete dependability designing platform
    • Incident prioritization and real-time dashboard
    • Pricing information not readily available
    • Full incident management software for consistent response
    • Automates incident response from alert to retrospective
    • Customizable status pages for critical information sharing
    • Dashboard for incident data and reliability testing
    • Analytics reports for identifying improvement areas
    • May require additional integrations for advanced features
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Starts at $20.00. Offers Custom plan.
    • Free Trial Available
    • Starts at $20.00. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Startup $20.00 $20.00 per user / month

    Pro $40.00 $40.00 per user / month

    Enterprise Custom

    Starter $20.00 $25.00 per user / month

    Advanced $44.00 $55.00 per user / month

    Enterprise Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail
    + 1 More
    Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: San Mateo, California Founded in: 2017

    Not available

    Contact Details

    Not available

    https://www.blameless.com/

    Not available

    https://firehydrant.io/

    Social Media Handles

    FAQs

    What are the key features of Blameless and FireHydrant?

    Blameless offers features like SLOs, error budgets, chat-driven issue response, and reliability management. FireHydrant focuses on incident management, providing automation, runbooks, and customizable status pages.

    Which product offers better integration options?

    FireHydrant offers a wider range of integrations with tools like Slack, Jira Service Desk, and Statuspage, while Blameless integrates with GotoMeeting, Microsoft Teams, and Google Meet.

    What are the alternative products to Blameless and FireHydrant?

    Alternatives to Blameless include PagerDuty, Zenduty, and StatusCast Incident Management. Alternatives to FireHydrant include StatusCast Incident Management, PagerDuty, and YetiCloud.

    Which product is more suitable for large-scale incident management?

    Both Blameless and FireHydrant are designed for large-scale incident management, offering features like real-time dashboards, incident prioritization, and analytics.

    How do Blameless and FireHydrant differ in their approach to incident management?

    Blameless focuses on improving service dependability through SLOs and error budgets, while FireHydrant emphasizes automating repetitive manual procedures and providing a consistent incident response lifecycle.

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