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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BigPanda logo
Incident Management Software

4.6 123 user ratings

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71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description BigPanda’s Autonomous Operations Platform can help. It captures alerts, changes and topology data from all your tools and uses machine learning to detect problems and identify their root cause in real-time. The result: fewer outages, faster resolution, and better applications & services. With pre-trained ML models, tons of integrations and a rapid deployment model, you’ll be live in just 8 - 12 weeks. BigPanda’s Open Box Machine Learning gives your team unprecedented transparency, testability and control. BigPanda works seamlessly with all of your existing tools monitoring, change, topology, ticketing & collaboration. BigPanda aggregates enrich and correlate alerts from your modern and legacy monitoring tools. AIOps lets IT operations scale beyond the limits of human abilities. It’s the only way to keep up with the demands of today’s hybrid IT environments, which blend fast-moving cloud-native technology and legacy systems. Read more TaskCall is a professional incident response and management service that offers comprehensive support to organizations in digitizing their operations and reducing downtime costs. With its advanced technology, TaskCall streamlines the incident response process and enhances communication with stakeholders, resulting in efficient and swift incident resolution. The company offers in-depth analysis services to help organizations identify vulnerabilities in their systems and improve their efficiency in the long run. TaskCall understands the impact of downtime on an organization's productivity and strives to minimize the costs associated with it. The company offers a range of solutions tailored to meet the unique needs of each organization, providing them with reliable and effective support. TaskCall is committed to providing exceptional service to its clients, ensuring that their systems are secure, reliable, and always operational. With TaskCall's expertise, organizations can streamline their operations and focus on their core business objectives, without worrying about downtime or system vulnerabilities. Read more
Pricing Options
  • Free Trial Not Available
  • Free Trial Available
  • Starts at $9.00. Offers Free-forever plan.
SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    83%
  • Reviews
    81%
  • Momentum
    69%
  • Popularity
    91%

71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    76%
  • Reviews
    60%
  • Momentum
    64%
  • Popularity
    66%

Features

Total Features
6 Features
4 Features
Common Features for All
    Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time
    Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
    Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
    Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
    Real-time Dashboard Provides easy visualization of the latest data
    Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps
    Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 3 More - Show Less
    • Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time
      Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
      Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
      Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
      Real-time Dashboard Provides easy visualization of the latest data
      Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps
      Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 1 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • SaaS/Web/Cloud
    • Mobile - Android
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.6/5 123 user ratings
    Not Available
    Rating Distribution
    • Excellent

      72.4%
    • Very Good

      21.1%
    • Average

      4.1%
    • Poor

      1.6%
    • Terrible

      0.8%
    Not Available
    User Sentiments

      Alert and Event Consolidation, Ease of Integration, Simplified Incident Management, User-Friendly Interface

      Limited Customization Options, Occasional Bugs and Issues, Lack of Advanced API Functionality, Complex Configuration Process

      Not Available
    Review Summary

    Big Panda is a well-regarded event management and monitoring solution. Users consistently praise its ease of use and setup, particularly for consolidating alerts and reducing ticket volume. It effectively correlates events across multiple sources, simplifies incident management, and integrates smoothly with external tools. While the user interface has drawn some criticism, Big Panda is considered a valuable tool for improving service availability, streamlining operations, and gaining insights from data.

    Not Available
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Free Trial Available
    • Starts at $9.00. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Starter $9.00 $9.00 per user / month

    Business $19.00 $19.00 per user / month

    Digital Operations $29.00 $29.00 per user / month

      Not Available
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Dashboard
    + 2 More
    On Call Determination
    + 5 More
    Videos Video Thumbnail
    + 2 More
    Video Thumbnail
    + 3 More

    Vendor information

    Company Details Located in: Mountain View, California Located in: Madrid Founded in: 2020
    Contact Details

    (650) 562-6555

    https://www.bigpanda.io/

    +1-917-524-9404

    https://www.taskcallapp.com/

    Social Media Handles

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