Awario vs Podium Comparison

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Awario

Reputation Management Software

4.4 84 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Podium

Reputation Management Software

4.6 2,213 user ratings

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Overview

Description	Awario is a tool used for monitoring your brands or products on Social Media Networks and the Web. Monitor, track, analyze, generate leads and enhance your SEO search with keywords. Search filters based on location, language and more are available and receive instant notifications from Web and Social Media. The software crawls 13 billion sources daily, in addition to their APIs. A customer engagement platform to improve customer experience, build brand loyalty, and grow brand awareness. The software supports your desktop, laptop, smartphone, or tablet, and manage your customer feedback and respond intensely. Read more	Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out. Read more
Pricing Options	Free Trial Available Starts at $24.00.	Free Trial Available Offers Custom plan.
SW Score & Breakdown	89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 74% Momentum 64% Popularity 83%	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 90% Momentum 60% Popularity 83%
SaaSworthy Awards	Not Available	# 4 Fastest Growing # 8 Most Popular

Features

Total Features	7 Features	8 Features
Common Features for All	Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts Customer Review Platform Facilitates timely and proper collection of product and/or business reviews Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement Response Management Allows timely responding to the feedback given by the product users/hotel guests Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Social Media Metrics Users can measure and improve social media marketing performance Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online + 4 More - Show Less	Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts Customer Review Platform Facilitates timely and proper collection of product and/or business reviews Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement Response Management Allows timely responding to the feedback given by the product users/hotel guests Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Social Media Metrics Users can measure and improve social media marketing performance Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online + 5 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.4/5 84 user ratings	4.6/5 2,213 user ratings
Rating Distribution	Excellent 63.1% Very Good 20.2% Average 9.5% Poor 2.4% Terrible 4.8%	Excellent 74.7% Very Good 17.7% Average 2.6% Poor 0.7% Terrible 4.3%
User Sentiments	Not Available	Ease of Use, Text Messaging Functionality, Review Generation & Management, Improved Customer Communication Inconsistent Mobile App Functionality, Limited CRM Integrations, Inadequate Customer Support Response, Occasional Software Glitches
Review Summary	Overall, users find the software easy to use, citing its intuitive interface and straightforward setup process. They appreciate its social media monitoring capabilities, praising its ability to track brand mentions and analyze competitor activity. Additionally, users value the sentiment analysis feature, which helps them gauge the overall sentiment towards their brand online. However, some users have expressed concerns regarding the accuracy of the sentiment analysis and have encountered occasional bugs and glitches.	Reviewers universally laud Podium's user-friendliness and ease of setup. They appreciate its comprehensive features, highlighting its ability to streamline customer communication, automate tasks, and track customer interactions. Many reviewers also mention Podium's excellent customer support, praising the responsiveness and helpfulness of the team. On the downside, some users have encountered occasional technical glitches and have expressed concerns about the pricing structure. Overall, Podium is a well-received platform that meets the diverse needs of businesses seeking to enhance customer engagement and streamline their operations.
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Pricing

Pricing Options	Free Trial Available Starts at $24.00.	Free Trial Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Starter $24.00 $39.00 per month Pro $74.00 $119.00 per month Enterprise $249.00 $399.00 per month	Core Custom Pro Custom Signature Custom
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Alternatives

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	View All Awario Alternatives	View All Podium Alternatives