|
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
|
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
|
Featured
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
NinjaOne (NinjaRMM) |
Featured
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Freshdesk |
| Description | The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire contract lifecycle for your business, streamlining approval processes and integrating contract details into relevant business processes. The automatic notifications and single click approvals help eliminate approval bottlenecks, the contract repository keeps the full text of every contract on your fingertips, and the actionable insights assist you in making informed budget configurations. The flexible workflows make Agiloft suitable for business organisations of varying character, one-click contract creation with automatic audit trail bring in efficiency of operations and automatic redlining eliminates the risk of rogue edits slipping into final documents. Read more | With Forethought, you can immediately address frequent instances, predict and prioritize tickets, and provide relevant knowledge to support agents—all from a single AI-powered platform. Forethought Solve is much more than a self-help tool. Instead, it consumes and learns from every previous ticket, email, and knowledge base article in order to determine how to best assist incoming support requests. Rather than navigating a clumsy chatbot, your consumer may almost instantaneously receive an accurate, natural response. Your teams may also use the new Workflow Builder to create automated workflows that automatically identify user intent, allowing customers to experience genuinely seamless self-service. Forethought Triage will assist your team in determining which support tickets should be dealt with first and by which agent. It can understand customer mood and intent to help match the ticket with the best agent to help them, depending on the agent's prior performance, rather than flagging issues based on keywords like standard triage and routing solutions. Read more | NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases such as endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more. Read more | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more |
| Pricing Options |
|
|
|
|
| SW Score & Breakdown |
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards |
Not Available
|
Not Available
|
Not Available
|
# 1 Most Worthy # 1 Most Popular |
| Organization Types Supported |
|
|
|
|
| Platforms Supported |
|
|
|
|
| Modes of Support |
|
|
|
|
| API Support |
|
|
|
|
| User Rating |
|
|
|
|
| Rating Distribution |
|
|
|
|
| User Sentiments |
Customizable Workflow, Extensive Integrations, Excellent Customer Support, Flexible and Configurable Outdated User Interface, Complex Configuration, Slow Performance, Limited Reporting Functionality |
Improved Customer Support Efficiency, Fast and Accurate Knowledge Base Access, Time-Saving Automation, Excellent Customer Support Occasional Software Bugs, Inaccurate Article Suggestions, Limited Reporting Functionality, Steep Learning Curve |
Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs |
User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System |
| Review Summary |
Overall, Agiloft receives positive feedback for its user-friendly interface, customizable features, and robust reporting capabilities. Reviewers appreciate the ability to tailor the platform to their specific needs and praise its scalability and ease of use. Additionally, Agiloft's customer support is frequently commended for being responsive and knowledgeable. However, some users express concerns regarding occasional technical glitches and stability issues. Additionally, there are mentions of a steep learning curve and the need for extensive training to fully utilize the platform's capabilities. |
User reviews of Forethought AI highlight its potential to streamline customer support and enhance agent efficiency. While users praise the intuitive interface and the helpfulness of the support team, concerns persist regarding the accuracy of the AI chatbot's responses and the platform's reporting capabilities. The AI's ability to learn and improve over time is recognized, but some users express frustration with its initial accuracy and the need for ongoing adjustments. Overall, Forethought AI is seen as a promising tool with great potential, but it requires further refinement to fully realize its potential. |
The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support. |
Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Agiloft Custom |
Forethought AI Custom |
NinjaOne Custom |
Free Free Growth $15.00 $18.00 per month Pro $49.00 $59.00 per month Pro + AI Copilot $78.00 $94.00 per month Enterprise $79.00 $95.00 per month Growth (Freshdesk Omni) $29.00 $35.00 per month Pro (Freshdesk Omni) $69.00 $83.00 per month Enterprise (Freshdesk Omni) $109.00 $131.00 per month |
|
View Detailed Pricing
|
View Detailed Pricing
|
View Detailed Pricing
|
View Detailed Pricing
|
| Screenshots | Not Available | Not Available |
+ 3 More
|
+ 4 More
|
| Videos |
+ 2 More
|
+ 3 More
|
+ 4 More
|
+ 2 More
|
| Company Details | Located in: Redwood City, California | Located in: San Francisco, California Founded in: 2017 | Located in: Austin, TX | Located in: San Bruno, California Founded in: 2010 |
| Contact Details |
+1 650-459-5637 |
+1 (804) 239-9825 |
+1 888 542-8339 |
+1 (866) 832-3090 |
| Social Media Handles |
|
|
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
