TalkDesk |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
| Description | 3CLogic is an appropriate contact centre solution that helps companies to transform their cloud platform or CRM by integrating voice with the pre-existing digital channels of communications. The solution helps companies to improve their contact centre services by introducing voice-enabled self-service mechanisms. It also comes loaded with a robust call centre functionality that enables users to contact individual clients through leading platforms like ServiceNow, SAP, Microsoft Dynamics and SugarCRM. With 3CLogic, businesses can easily create, modify and manage dynamic call flows designed to work with external business workflows. The solution even allows companies to use third-party data, matching customers with the right agent who can help them in the most appropriate way. With 3CLogic, users are also provided real-time visibility into the performance-related matters of Interactive Voice Response (IVR) workflows. Thus enabling them to identify operational bottlenecks, deflection points or drop-offs on the go. Advanced keyword spotting rules, call transcription and machine learning facilities included within the particular software helps with seamless identification of individual sentiments or tones of a customer-specific interaction. Read more | Tryvium Desk is an enterprise collaboration platform that extends the Skype for Business functionality to Service Desk and CRM tools. Developed by Sensiple, Tryvium Desk integrates seamlessly with ITSM and CRM tools to provide an enhanced and more efficient customer experience. This powerful integration allows enterprises to streamline their customer service processes, ensuring that support teams can respond quickly and effectively to customer needs. Additionally, Tryvium Desk helps organizations leverage their existing investment in Skype for Business and Office365, maximizing the value of these powerful tools for improved customer service delivery. By incorporating Tryvium Desk into their operations, enterprises can achieve greater operational efficiency and higher customer satisfaction. Read more |
| Pricing Options |
|
|
| SW Score & Breakdown |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
6 Features
|
8 Features
|
| Common Features for All |
Auto Call Recording
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
|
Auto Call Recording
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
|
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| API Support |
|
|
| User Rating |
|
|
| Rating Distribution |
|
|
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
3CLogic Custom |
Tryvium Desk Custom |
|
View Detailed Pricing
|
View Detailed Pricing
|
| Screenshots |
+ 4 More
|
Not Available |
| Videos |
+ 2 More
|
|
| Company Details | Located in: Maryland, United States | Located in: Iselin, New Jersey |
| Contact Details |
(800) 350 8656 |
+ 1 732-283-0499 |
| Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
