LiveChat

About LiveChat

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $16.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

91%
Momentum

75%
Popularity

95%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

LiveChat Awards

# 1 Most Worthy Software Live Chat Software
Q3 2021

# 6 Highly Rated Live Chat Software
Q3 2021

# 1 Fastest Growing Software Live Chat Software
Q3 2021

# 3 Most Popular Software Live Chat Software
Q3 2021

# 1 Most Worthy Live Chat Software
Q3 2019

# 1 Highly Rated Live Chat Software
Q3 2019

# 1 Fastest Growing Live Chat Software
Q3 2019

# 1 Most Popular Live Chat Software
Q3 2019

# 1 Most Searched Live Chat Software
Q3 2019

LiveChat Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Call Me Option

Allows your visitors to speak to your agents directly over the phone

LiveChat Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Starter $16.00 $19.00 per user / month

Small office / Home office

Features

60-day chat history
Basic widget customization
Ticketing system
Data security

Team $33.00 $39.00 per user / month

Full-time support team

Features

Unlimited chat history
Full widget customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings

Business $50.00 $59.00 per user / month

Customer service department

Features

Unlimited chat history
Full widget customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler

Enterprise Custom

Fortune 500 companies

Features

Unlimited chat history
Full widget customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Dedicated acc. manager
Product training
Software engineer support
Security assistance
HIPAA Compliance
Single Sign-On (SSO)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 12/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about LiveChat Pricing

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LiveChat Reviews

User Rating

4.5/5 (Based on 1,736 Ratings)

Rating Distribution

Excellent
65.3%
Very Good
27.2%
Average
5.5%
Poor
0.9%
Terrible
1.2%

User Sentiments

Excellent Customer Support, Ease of Use, Extensive Integrations, Real-time Customer Communication

Mobile App Functionality, Limited Customization Options, Inconsistent Notifications, Pricing for Additional Agents

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Review Summary

LiveChat impresses users with its user-friendly interface, robust features for omnichannel customer support, and strong security measures. It provides efficient and personalized customer service experiences across multiple platforms. Additionally, LiveChat is known for its excellent uptime record and technical support, making it a reliable and widely trusted solution for customer engagement. Overall, customers express high satisfaction with LiveChat's ability to improve their customer service and boost sales through increased efficiency and a reduction in response time.

Pros

Userfriendly interface and intuitive design.
Customizable chat widgets and proactive chat invitations.
Advanced features like chatbots, canned responses, and analytics.
Mobile optimization and seamless integration with popular CRMs.

Cons

Limited free plan and relatively higher pricing for advanced features.
Some users have reported issues with chat history retrieval and occasional technical glitches.
The interface may feel overwhelming for inexperienced users initially.

AI-Generated from the text of User Reviews

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