Act!

About Act!

Act! CRM is designed keeping in mind the needs of small size and mid size businesses to build lasting relationships with their customers. The software lets you personalize your platform and work-station the way you want so that your employees can adapt to it easily. Make informed decisions with Act! by using its interactive visual dashboard which displays snapshots of real-time metrics. You can also customize these reports in your unique way to get a better understanding of it. With Act! CRM, you get a number of powerful marketing and sales features that help you fuel your business growth. You can also send mobile-friendly campaigns that can drive sales to your contacts and groups.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $30.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

83%
Momentum

73%
Popularity

86%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

Medium Business
Small Business
Freelancers

API Support

Available

Modes of Support

Business Hours, Online

Act! Awards

# 11 Most Popular Software CRM Software
Q1 2024

# 9 Most Popular Software CRM Software
Q1 2023

# 10 Most Popular CRM Software
Q1 2022

# 3 Fastest Growing CRM Software
Q4 2020

# 9 Most Popular CRM Software
Q4 2020

# 19 Highly Rated CRM Software
Q3 2019

# 10 Fastest Growing CRM Software
Q3 2019

# 8 Most Popular CRM Software
Q3 2019

# 7 Most Searched CRM Software
Q3 2019

Act! Features

Show Feature Explanation

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CRM Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Unique Features

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customization

Helps to customize the system for use in industry-specific use cases

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Standard Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Act! Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Act! Premium Cloud $30.00 $30.00 per user / month

$30 Per User Per Month Billed Yearly

$40 (W/Desktop Sync)

CRM + Marketing Automation*

Features

Immediate, Browser-based Access
World-class, Secure Hosting
Automatic Updates & Nightly Backups
Robust Mobile App
MacOS Compatibility
Expert Technical Support
Dedicated Onboarding Specialist

Add-ons

Enhanced Support- $10 Per User Per Month*
Custom Tables - $10 Per User Per Month*
SMS4Act! Text Messaging - $19 Per Month**
Online Quotes - $22.50 Per User Per Month*
Lead Forms - $22.50 Per User Per Month*
Event Management - - $22.50 Per User Per Month*
Additional Cloud Storage - $4 Per Month*
Desktop Sync - $10 Per Activation Per Month*

Act! Premium Desktop $39.00 $39.00 per user / month

$39 Per User Per Month Billed Yearly

CRM + Marketing Automation*

Features

Networked & Offline Access
Self-managed Security
Complete Control of Updates
Expert Technical Support
Dedicated Onboarding Specialist

Add-ons

Enhanced Support- $10 Per User Per Month*
Custom Tables - $10 Per User Per Month*
SMS4Act! Text Messaging - $19 Per Month**
Online Quotes - $22.50 Per User Per Month*
Lead Forms - $22.50 Per User Per Month*
Event Management - - $22.50 Per User Per Month*
Additional Cloud Storage - $4 Per Month*
Desktop Sync - $10 Per Activation Per Month*

Marketing Pro Plan $79.00 $79.00 per month

Basic: Included

2,500 Emails Per Month to Unlimited Contacts

Select: $79 Per Account Per Month

25,000 Emails Per Month to Unlimited Contacts

Complete - $199 Per Account Per Month

50,000 Emails Per Month to Unlimited Contacts

Advanced - $399 Per Account Per Month

100,000 Emails Per Month to Unlimited Contacts

Features

170+ responsive templates
Interactive template editor
Email tracking & metrics
Drip marketing1
Visual workflow designer1
Campaign calendar
Deliverability & compliance tools
AI Writing Assistant
Turnkey campaigns
HTML email editor
Social sharing
Landing pages
Surveys
Team Management
Response-driven nurture marketing
Marketing automation to CRM workflow
Asset tracking
Advanced lead capture
Lead management & scoring
Event marketing
Website activity tracking
Progressive profiling
A/B testing
Additional email sends (Per 2,500/mo2) - $15 Per Month (Volume discounts apply)
Additional domains - per domain $50 Per Month

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 19/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Act! Pricing

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Act! Reviews

User Sentiments

Ease of Use, Comprehensive Contact Management, Excellent Customer Support, Customizable Database

Software Glitches/Bugs, Outlook Integration Issues, Outdated User Interface, Limited Third-Party Integrations

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Review Summary

ACT! is a CRM platform that has been around for a long time and offers a wide range of features. Users praise its ease of use, customizable fields, and integration with Microsoft Outlook. However, some find the interface outdated and complain about occasional slow performance or syncing issues. ACT! remains a popular choice for small businesses who need a simple CRM that helps them stay organized and manage customer information effectively.

Pros

Userfriendly Interface: ACT offers an intuitive interface that enhances user adoption and reduces training requirements.
Mobile Access: ACT's mobile app provides remote access to your data, allowing you to stay updated on the go.

Cons

Limited Customization: ACT's customization options may be insufficient for businesses with unique needs or complex workflows.
Integration Challenges: Some users have reported difficulties in integrating ACT with other software applications.

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Act! FAQs

What is Act! used for?

Act! is CRM Software. Act! offers the following functionalities:

Real-time Data Sync
Omnichannel Customer Engagement
Predictive Analytics
IoT Integration
Customer Segmentation
Opportunity Management
Sales Force Automation
Customization
Territory Management
Reporting (Analytics)
Order Management
Collaboration Tools
Lead Management
Quotes (Proposals)
List Management
Customer Support
Marketing Automation
Referral Tracking
Project Management
Lead Scoring
Product Catalog
Call Logging
Contact Management
Document Management

Learn more about Act! features.

What are the top alternatives for Act!?

Here`s a list of the best alternatives for Act!:

Does Act! provide API?

Yes, Act! provides API.

what is CRM ?

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