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Zuora Billing Reviews

User Rating

4.1/5 (Based on 264 Ratings)

Rating Distribution

  • Excellent

    40.9%
  • Very Good

    40.9%
  • Average

    11.4%
  • Poor

    3.4%
  • Terrible

    3.4%

Do You Use Zuora Billing?

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Review Summary

Zuora Billing is a comprehensive subscription billing and management platform that integrates seamlessly with Salesforce. Users praise its ease of use, automation features, and robust API for customization. However, some users report slow performance, limited reporting capabilities, and integration challenges, particularly with Salesforce. Zuora is well-suited for companies with recurring revenue models, but users with complex billing needs may find it challenging to fully utilize its capabilities.

Pros

  • Automates billing and subscription management, saving time and reducing errors.
  • Integrates seamlessly with Salesforce, streamlining sales and billing processes.
  • Provides a comprehensive feature set for managing complex subscription models.

Cons

  • Can be challenging to customize for specific business needs, requiring professional services.
  • Limited data export functionality can make linking different data sets difficult.
  • Customer support can be slow to respond and may not always provide helpful solutions.

AI-Generated from the text of User Reviews

Reviews
JL

Janice L

November 8, 2023 Source: G2.com
"Easy to navigate, Give accurate data"
What do you like best about Zuora Billing?

I get a lot of assistance from Zuora, especially with data extraction. I can complete my assignment ahead of schedule because the data is accurate.

What do you dislike about Zuora Billing?

For me, there is no downsides in using the Zuora Billing.

What problems is Zuora Billing solving and how is that benefiting you?

Giving accurate data, user friendly. With this, I can finish my task ahead of time.

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VS

Vipul S

May 8, 2023 Source: G2.com
"Generate automated bill runs"
What do you like best about Zuora Billing?

It helps companies to automate month end bill runs and subscription upfront pricing to charge their end users.

What do you dislike about Zuora Billing?

While working for a company I found and faced issues on connectivity and limited integration capabilities with other systems

What problems is Zuora Billing solving and how is that benefiting you?

It helps us to integrate and connect with different gateways like Adyen and Cybersource and then using the concept of public private keys to secure the data transamission

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SD

Shantanu D

April 26, 2023 Source: G2.com
"Enhance acknowledgement of Zuora."
What do you like best about Zuora Billing?

On using zuora software, I feel it's the most user-friendly, it also has templates that we can customize easily as per client requirements, and it generates automatic billing whenever we hit an order.

What do you dislike about Zuora Billing?

It is complex when we use the application, especially with limited technical expertise. And also, the community forum of yours I feel its weak in the user interface.

What problems is Zuora Billing solving and how is that benefiting you?

I used Zuora to track my bill. If you do not have any technical knowledge, then also you can easily understand and operate this tool, its provide automation and also we can use its payment. It's so secure. Also there are many templates we can use for management, in zuora we can easily create our rule and implement .

Read more
AU

Anonymous User

June 18, 2022 Source: G2.com
"Best in business"
What do you like best about Zuora Billing?

We can make single payment for multiple bills due to consolidated invoice.we are able upgrade, downgrade dynamically.

What do you dislike about Zuora Billing?

I felt some difficulty while building reports from different data sources

What problems is Zuora Billing solving and how is that benefiting you?

It is basically a CRM tool which helps in integration of software among different organisations

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NN

Nitin K. N

June 9, 2022 Source: G2.com
"Awesome & User Friendly Billing Software"
What do you like best about Zuora Billing?

It is a very simple & easy to user billing Software. I have used lots of the similar softwares, but this one's is the best till now, it just ease my business billing process. I can everything at one place.

What do you dislike about Zuora Billing?

I don't have anything to dislike about it.

What problems is Zuora Billing solving and how is that benefiting you?

It is easiers for my company to manage subscription order-to-cash process, subscriber relationships, and keep up with fast-changing go-to-market strategies. it is just dynamic & single platform.

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AT

Akshul T

May 26, 2022 Source: G2.com
"Best"
What do you like best about Zuora Billing?

Enhancing Subscription based business models

What do you dislike about Zuora Billing?

There is a little bit problem in integration system

Recommendations to others considering Zuora Billing:

Use zuora for subscription based model billing and for revenue

What problems is Zuora Billing solving and how is that benefiting you?

Customer account related and payments related

Read more
AU

Anonymous User

April 22, 2022 Source: G2.com
"Zuora - lifeline of Subscription business"
What do you like best about Zuora Billing?

The UI in zuora is easy for new users and very good features

What do you dislike about Zuora Billing?

Need to be more configurable customizable

What problems is Zuora Billing solving and how is that benefiting you?

Legacy business migration and its central sandbox gives a chance to work with production type environment

Read more
SR

Sanjeeb R

April 18, 2022 Source: G2.com
"Zuora Developer"
What do you like best about Zuora Billing?

ZUORA billing,Zuora API ,Zuora Workflow, Reporting

What do you dislike about Zuora Billing?

Finanace, Marketplace, Subscription and Amendment

What problems is Zuora Billing solving and how is that benefiting you?

Subscriptional Billing,Data flow,Zoql

Read more
VJ

Vinoth J

September 6, 2021 Source: G2.com
"Great for growing companies who look to manage their recurring subscription"
What do you like best about Zuora Billing?

A good tool for recurring subscription management . Zuora manages revenue recognition per ASC and gives you the journal entry end ofo the month, thus eliminating manual work.

What do you dislike about Zuora Billing?

Running reports is not easy. It will require some effort to understand how to build different reports that you need. It would be great if they had video tutorials.

What problems is Zuora Billing solving and how is that benefiting you?

Zuora manages revenue recognition per ASC 606 and gives you the journal entry end of the month, thus eliminating manual work to track deferred revenue.

Read more
AB

ANGELA B

June 23, 2021 Source: G2.com
"Vp of finance / Controller"
What do you like best about Zuora Billing?

Easy to use. Reduced time to market for mew products.

What do you dislike about Zuora Billing?

Implemented in 2012 when the software was still relatively new so required some customization.

What problems is Zuora Billing solving and how is that benefiting you?

Scaling business while maintaining costs. Launching new products quicker from a back office standpoint.

Read more

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