Zultys MXIE Reviews

The option to implement as appliance, VM or cloud hosted is great. You can combine these for high availability and multi locations too. The system has every feature you could imagine and has been consistently improved over the years with regular updates.

Not much. Maybe the fact that it requires a Windows app to admin, but 100% web based apps and admin are on their roadmap so that won’t be an objection much longer.

Find a reseller you trust to help implement and support it or go with the Zultys hosted and supported product.

MXIE is technically just the name of the end user desktop app. The system can function as a full featured PBX for about any vertical or size of organization.

Our call center has tried unanimously to find a solution to customer service calls, with this action we found the solution Zultys MXIE, a high-end digital telephone softphone, fulfills the function of connecting to the telephone exchange of the company and in turn, according to the tasks assigned to the user profile, they attend a call queue or telephone campaign. In my case as supervisor of telephone camps area, I am in charge of monitoring the incoming calls that are attended by the operators. This tool is quite useful for receiving and making phone calls, as well as parking each call

The only thing I do not like about the tool is the way in which the tool stays connected when receiving calls, the more telephone functions it has, the more synchronization faults between the computer's sofphone will have

If in your company you own a central Zultys, with this tool the calls will be heard more clearly, as well as the telephone attention will be much better. Ensures time, investment and improvement of quality of service through Zultys MXIE

Our sample of call center solutions is owed to Zultys MXIE, as it is the first inbound call solution. Each one of us supervisors even enjoy outgoing calls for customer calls and thus provide a better service.

In search of facilitating the work of reception of calls through a softphone, in the important positions like reception of calls and senior executives of the company, we find the most advanced tool of the zultys brand series, having a central zultys the calls became the listed ones because it helps to answer the calls more easily, thanks to their association of integration with the operating system of the machine is interesting that you can manage the way you want. As well as the characteristics of any telephone, such as transferring calls, conducting conferences. The logs system is also important and this tool shows a call history

In spite of the few errors that we have seen in the administration of the mxie, as the desautenticacion internally with the computer after a call errorea. It is one of the most important softphones we have managed

I recommend the definitive and complete help tool for the solution of incoming and outgoing calls. but using it in a call center, since they can be handled by a number of people per queue of calls, additionally individually can handle the tool to monitor their own calls and throw statistics of calls missed, attended and made

With mxie we have resolved internal requirements in the department to know who calls us through the screen of your computer. As well as the option to install the tool in the call contact center, in it by means of a group of reception of calls queues, you can choose the queue to where they are assigned authenticate. As well as seeing through a supervisor the queues of calls instantly or in real time

Mxie by Zultys, is an excellent tool for handling calls as a solution for a call center or a service center that involves receiving or making calls. It has a good distribution in terms of the facilities it offers, address book, search for any contact easily and quickly that is registered in the telephone center associated with the application, you can make calls in conference, fax, voice messages , instant messages, association to different devices, VoIP phones, or diadems for calls, any type of headphones with integrated microphone. At the operational level, associate the active user with a specific pool to receive or make calls, thus having several groups according to the type of incoming call associated with the same internal number, using the same label or different labels as required. Supervisory mode very complete, in this way for a supervisor type user, follow up on all the calls of the operators associated to the service, information of received, lost, waiting calls, etc., additional to this intervening in the calls or just listening to the calls in course, in the same way can be associated to a wallboard by means of which the statistics of all the service center can be taken.

Tool for the control of a very complete call service center, great variety of options to offer based on the requirement required by the service center.

Very complete tool, easy to use and in general terms not so expensive.

Our user service is based on the Zultys platform, using Mxie as a tool for the entire service center for the company, using several pools of services according to the incidence or request received from users.

In the search for a digital telephone tool that is allowed to connect to a power station that contains support for the 24 hours available. The Zultys MXIE solution was found, allows you to connect remotely to a central office and simulates the connection of a telephone extension that allows you to serve as a receiver of calls to execute telephone calls. The tool gives you the option of associating in different ways, in my administration I execute the tool as: internal associate, so that it associates the numbering keys through the screen and to be able to execute the call through a microphone connected to the PC

The only error found in the tool is the factor that in opportunities at the time of hibernation the pc hangs the tool or stops connecting through the main ID. However, the tool in its other functions is useful

The tool was determined as a highly recommended percentage for users whose option is to receive calls through this easy-to-use program.

It has brought benefits, such as registering at the head office through a digital telephone to take care of telephone service for the convenience of the user through a PC or to manage calls through a call center. Through the tool, even through its functions, it is very useful to park calls or to transfer and hold conferences. Almost the majority of the population of our team uses it in the same way to have the super visor of incoming and outgoing calls. Like to keep track or call statistics

This tool I like because it is literally a phone in the hands of your computer, it is a digitalization of the calls from your telephone exchange. it serves to perform many functions such as a desk or cell phone. It guarantees that you can make calls and receive calls without any problem. Thanks to her I can have knowledge of missed, executed and unattended calls I have had under my profile or extensions failing. I like it for its simplicity and functionality, both at work and personally

Of this tool, I do not like that it sometimes hangs, because of so many configurations per call queue or some call insistence is completely hanging, therefore, I must fully start the whole tool to synchronize all the work, which this gives me to make the calls. Adiocionalmente the tool as graphical interface, they are not showy, like any other computerized Telephone

I recommend the whole tool if you want to have the MXIE ZULTYS solution in your hands where you work. Thanks to it, the life of the operator is easier

The mxie has helped me to have under all the call center where I manage my work, the corresponding work. By which, I can be quiet, after I came to work under unlicensed phones. In any case, the same, serves to carry out transfers of queues of attention calls, such as the call center

I enjoy how easy the system is to use. After a brief tutorial you are able to use the system with ease.

It can be overwhelming at first; however once you understand the system it is such a huge time saver.

Ask for a demonstration; the product speaks for itself!

Better use of time management; ease of responding to our clients.

I enjoy how easy the system is to use. After a brief tutorial you are able to use the system with ease.

It can be overwhelming at first; however once you understand the system it is such a huge time saver.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

It is simple to use. Not too many commands for one to utilize all the software has to offer.

Not a lot of support from Zultys. I find most of it online.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

It is simple to use. Not too many commands for one to utilize all the software has to offer.

Not a lot of support from Zultys. I find most of it online.

You do not need telecom certifications for it

We are able to use the digital fax it offers. This is saving us money on traditional fax lines.