Home/ Live Chat Software/ Zoho SalesIQ/ Reviews
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Live Chat for Customer Support and Business Growth
64.5%
24.9%
7.6%
1.7%
1.2%
Live Visitor Tracking, Extensive Integrations, Easy to use Interface, Affordable Pricing
Inaccurate Data, Mobile App Issues, Chatbot Configuration Difficulties, Limited Customization Options
Zoho SalesIQ, a customer support software, generally garners positive feedback from users. Reviewers highlight features like user-friendly interface, efficient live chat, and effective lead generation capabilities as major strengths. Users also appreciate its customization options and integration with other Zoho products. However, some users mention occasional technical glitches and limited reporting capabilities as areas for improvement. Overall, Zoho SalesIQ is praised for its ease of use, robust features, and ability to enhance customer engagement.
AI-Generated from the text of User Reviews
zoho one is very cheap and contains all apps that zoho is providing.
Nothing all app are awesome and cheap in cost.
its very easy to use and cheap in cost.
1. it has all the functions and applications a business need.
2. designing and development is easy.
3. integration with other applications and products are geting faster and reliable dayby day.
4. Quick support system.
1. All of their applications under zoho oone is not configured to colabarate with each other well.
2. limitations on the account level settings and structure.
3. Some custamizations are hard to achive.
it solved out large number of lead management system with its CRM and also it helped our marketing team to achive allot with the campaigns and SAles IQ. also it helped our company structure to be more documented and structured one.
It is best that gives you understanding of the no. of users, dashboard, admin interface is good, give understanding of no. of applications, users on a single application. Through this one can navigate, assign, deactivate, creation of account. One can even so applications used by user how many days or months back.
It is all good. No issues at all. There should be an easy way to submit request for increasing of licenses and payment invoices.
Helping us to have all departments using a single solutions and seamless transfer of information and data access.
The best thing is the zoho ecosystem that has a solution for every business need. Once you go zoho, you never say oh no! The zoho one has strong features with a great customer support that helps you in solving all issues in real time. one you use one zoho application , others can also be later inetgrated to make a complete sales + marketing suite of apps that helps keep everything in 1 ecosystem. the benefit is easier collaboration between teams, better reporting, improving sales and saving costs. One usp of zoho is that it is not expensive and so even small businesses can easily adopt it. the zoho chatbot i use for my business seamlessly intgrates with zoho crm so all leads directly go and i can also create tickets for support functions without spending extra on 3rd party tools.
the multiple apps and integrations can take time getting used to for an organization so its recommended to transition slowly so all team members from across verticals can sync together and learn all the UI and functions.
Nobody likes to have businesses work with multiple vendors and zoho one with its seamless inetgrations across all its apps makes everything smooth, efficient andworks well to increase productivity and keep a track easily for all types of functions like sales, marketing, support and finance.
With Zoho One you can manage your whole business at a very accessible price. The software is scalable to your needs and it comes with a handful of apps.
Sometimes you find it is missing simple and easy features to implement.
It is helping me manage my business much more easily and keeping me organized.
Access to multiple apps that I use daily for one simple price.
Zoho support is fast, but not effective.
Multiple apps in one platform gives me the freedom to integrate seamlessly.
You can monitor the website traffic with details, grab the leads in the 1st place and have a live chat with them. It's a go-getter software for a go-getter salesperson.
It's excellent that Zoho Sales IQ enforces a human touch rather than a bot. But I think it's just like a radar on your screen, even though there will be a notification when someone enters and exits your website.
To catch the leads in the 1st place rather than waiting for them to jump on your lap. It's a go-getter software for a go-getter salesperson. If you are lazy, than this software is no use.
You will get everything you need to run your business in one place. Need not invest in multiple tools and then start worrying about integrating those tools. You end up buying many more tools for that.
There are not many drawbacks, I would just expect a little more flexibility and support from the Zoho team.
I could automate many of our business processes using Zoho one. I need not have to worry any longer about which tool to buy and how to integrate them. This is very efficient.
There is everything you need in it and it allows native integration between its modules.
Too many settings to complete before going live
It's a great CRM tool which also solves many other needs such as HR processes, conducting webinars and sending marketing mails.
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
The best thing about Zoho is living in one single echo system. You don't have to switch between multiple applications to complete your daily tasks. The seamless integration between the Zoho products is ice on the cake.
Sometimes there will be a decision paralysis. When you have multiple integrations that you might not need but still have to deal with. That can ruin your overall user experience
Just give it a try before deciding & also they have a good sales team who will understand your use-case and help you set up the right products to solve your problem.
It solves many problems, For example, if you a small and medium business & you don't have many resources or funds to hire new ones. In those cases, you have multiple apps which come in handy like Zoho Creator (LOW Code Platform), which reduces the need for a developer to automate the internal processes. Once the internal processes are taken care of automatically you have more time to work on what is important rather than spending time on backend tasks.