ZIWO Reviews

Ziwo is the bomb when it comes to contact center software! We rely on it religiously for our branches throughout the GCC and Egypt. And let me tell you, their IVR feature is a straight-up fire!

It's like having a secret tool that keeps us from dropping any calls and amps up our revenue like crazy. It's seriously transformed the game for us!

Need custom statuses for smoking that's all :)

Making calls in GCC and Egypt

The best thing about Ziwo is that it automatically detects the country from the phone number country code. So if you are not aware of which country it is, you will get to know.

The one thing which I have noticed is that whenever I refresh the page it automatically logs me out for a second and then logs me in again.

Ziwo is making my life easier by giving the stats option. I'm able to keep track of the activities I'm doing daily, which helps me schedule my routine.

Tracking and Recording. Overall sound and speed

Copy and paste. There should be a better way to copy and paste numbers to call.

None.

the ability to use remotely, I spend a lot of time out of the office, so having a system where I can still make calls remotely is perfect.

The system can sometimes freeze for a few seconds.

Get for use if you have staff members often out of office or working from home as the mobile application allows you to use the system from any location.

being able to call remotely and listening back to previous calls

The software is super easy to use and includes automatic call distribution, call recording, and smart dialing.

There is nothing that I don't like about this software

We are solving our customers' queries by phone.

Easy to use to self-monitor and self improve - great to listen back to sales calls and identify key areas for improvement - easy to check sales strategy, etc

Would be great to be able to search for a call by phone number as well as by the date and time of the call - currently, this is the only way to search and is not perfect

Great product - I use this daily to track and record my calls both outgoing and incoming - I can listen back to calls, asses my work and learn to be more efficient

Need to be able to listen back to calls, the uncertainty of efficiency and productivity, keeping track of the system, keeping track of calls

It's a very friendly platform to use, specially for newbiesp.

Required more AUX options to be included

Learn from Ziwo and expand your knowledge and your business with a hassle free system

All call related inquiries are being solved and answered

Ziwo is very user-friendly and easy to get the hand of. I use it mainly to monitor the agents' calls in different departments and sometimes to place calls with our customers. For the first function, Ziwo provides an excellent interface that allows you to search for calls by number, agent name, and any criteria you can think of. It also allows downloading data in bulk for analysis, other than its analytics tab. For the second function, Ziwo's dialer is pretty straightforward to use. Not to mention the excellent call quality. No delays, no issues.

One thing that Ziwo should improve is the analytics section. The format of the page is a bit difficult to manipulate. This sometimes results in tables that are difficult to view or scroll through.

If that's fixed, I won't see any reason to take the analytics anywhere outside Ziwo.

I use Ziwo to listen to agent calls and create tables for specific metrics. Examples include the speed of picking up a call, average call duration, time spent on break, and so on.

Easy to use, no complications, good quality and efficiency.

Not many features are available, there needs to be a call count option on the home page instead of entering the call log to know how many calls are done.

I recommend Ziwo as it is a simple platform for outbound and inbound calls, call recording and tracking. No complications are associated with this platform.

Easy of use, simple platform.

the call quality is perfect and enlighting

sometimes the voice over the connection is weak

customer support and fam