Zipwhip Reviews

User Rating

4.5/5 (Based on 164 Ratings)

Rating Distribution

Excellent
65.2%
Very Good
28%
Average
3.7%
Poor
0%
Terrible
3%

User Sentiments

Seamless Integrations with other applications, Ease of Use, Improved Communication Efficiency, Business Text Messaging from Landline Number

Occasional System Glitches/Delays, Limited Group Text Size, Mobile App Functionality Issues, Lack of Search Functionality

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Review Summary

Overall, Zipwhip is praised for its ease of use, reliability, and excellent customer support. Users appreciate the intuitive interface, quick setup, and seamless integration with various business tools. The ability to send and receive text messages from a business number on personal devices is seen as a major convenience. However, some users have reported occasional glitches and issues with message delivery, as well as limitations in customization options and reporting capabilities. Additionally, concerns have been raised regarding pricing transparency and the lack of a free trial.

Pros

Easy to use interface: Userfriendly platform allows for seamless navigation and quick setup.
Streamlined communication: Centralizes all communication channels, enabling efficient and organized interactions.
Robust reporting and analytics: Provides detailed insights into customer engagement, helping businesses make informed decisions.

Cons

Limited customization options: Lacks flexibility for advanced customization, making it challenging to tailor the platform to specific business needs.
Occasional technical glitches: Users have reported intermittent technical issues, hindering the smooth functioning of the platform.
Steep learning curve for complex features: Certain advanced features may require a significant learning curve for users to fully grasp and utilize effectively.

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Reviews

Rhonda H

August 17, 2020 Source: G2.com

"Zipwhip is a Game changer"

What do you like best?

In the fast paced business world we find ourselves in, we find that our clients overwhelmingly prefer a text message over an email. Zipwhip has been a game changer for our law firm.

What do you dislike?

It’s great software, the only change I would ask for Is individualizing marking as read showing the rest of my team as not having been read when only I have read it. There is probably something in settings to remedy this. This is a very well designed program.

What problems are you solving with the product? What benefits have you realized?

I love that Clients can Zipwhip us with simple questions instead of a call that easily could end up being 15- 30 minutes.

Hillary L

August 12, 2020 Source: G2.com

"Amazing connectivity! Perfect product for front end and back office solutions"

What do you like best?

Zipwhip integrates seamlessly with our software. We're able to use it with automated confirmation and trip status updates for our customers as well as send quality control text messages to our chauffeurs. Zipwhip has almost no learning curve for new staff. Searching for names/ numbers is extremely easy. We use the photo option all the time when we need to send important info to chauffeurs instantly. They also send info to us about trip updates in real time.

What do you dislike?

Didn't like the short text messages, but the messages are much longer now and can include photos. Not really much that we dislike, Zipwhip has only improved over the last year and a half and it's a much better product that keeps getting better. One other thing, editing groups could be a bit easier, but it's not hard to do currently.

Recommendations to others considering the product:

Really amazing company with fantastic customer service!

What problems are you solving with the product? What benefits have you realized?

We've saved time and money with automated messages. We're able to improve our quality control with our drivers with automated check-in text messages to make sure they are ready for their trips. Passengers receive text messages to alert them of important status updates, such as when their chauffeur is en route to the pick-up and on location for the pick-up.

Terry R

August 12, 2020 Source: G2.com

"Increases efficiency with client and employee communication"

What do you like best?

As an office staff, we can see all communications with clients and care specialists, because all texts come to each of us. This allows us to collectively know how every issue has been addressed.

What do you dislike?

Seems to have some glitches interacting with iPhone products. I have to kill the app and reload it in order to update texts that have already shown up in my notifications.

What problems are you solving with the product? What benefits have you realized?

We can see communications from mobile devices and at our desks. Communications can be handled without tying up phone lines. It is easier to multitask when texting so our workflow is more efficient.

Internal Consultant in Real Estate

July 16, 2020 Source: G2.com

"Love this PRODUCT"

What do you like best?

This product tracks all of your text messages so you can go back anytime for a great reference point.

What do you dislike?

Would like for this product to allow you to send more custom emoji's

Recommendations to others considering the product:

Download the Zipwhip product as soon as possible. It really helps with communications.

What problems are you solving with the product? What benefits have you realized?

Texting is a much better way of communicating with my sales reps. Sales Reps will respond much faster to text message verses voice mail.

Scott H

June 22, 2020 Source: G2.com

"Integrates seamlessly...makes life efficient!"

What do you like best?

The best aspect of ZipWhip is its integration...seamless with other applications, and intelligent -- only marking the phones capable of receiving texts. The template feature is also excellent, ensuring consistent communication across all prospects.

What do you dislike?

Other than occasionally having to reset the integration, nothing.

Recommendations to others considering the product:

This is a fine texting app...many other apps enable convenience, but the fact that this seamlessly integrates with our VOIP system, CRM, and enterprise software is a big plus.

What problems are you solving with the product? What benefits have you realized?

Consistency in our marketing outreach programs -- use of templates, easy to track actions, etc., consistent operation, etc.

Rachel N

June 19, 2020 Source: G2.com

"Easy to use and great for our business!"

What do you like best?

The ease of being able to use zipwhip and that customers/patients are able to send pictures. Also I do like the fact that there is an address book so we are able to save names of customers/patients after we have sent them a text.

What do you dislike?

The Feature to have a standard signature line for each text come in the standard package. This would be helpful versus having to re-type it each time. This used to be something ZipWhip had offered as standard. I think it should be brought back.

Recommendations to others considering the product:

To give it a try. It is essential for businesses to have a messaging system and it works out great that a main number can be texted and communicated with customers. Upgrade to the better package if you want your business added to each text.

What problems are you solving with the product? What benefits have you realized?

Being able to contact via text. So many people prefer a quick text vs. a phone call, especially when they are busy. It has benefited us in getting the quick response we need as a business.

Chandell G

June 19, 2020 Source: G2.com

"Very easy to use, great for text blasts, a business necessity!"

What do you like best?

Zipwhip is a great way to stay in touch with our employees, and it's awesome that our internal staff can all see the texts from each employee. It also keeps pretty long records, so we are able to see what we texted employees months ago, giving us more context to our relationship with them. The scheduled messages feature has also saved our lives more than once. When our employees have early interviews or interviews over the weekend, we don't need to set alarms or use personal time to contact them - the scheduled messages feature will do it for us!

One of our other favorite features is the keyword section. We have keyword notices set for questions about payment, for client inquiries, and for people calling out of work. This keeps our priorities in check, and means we never miss anything really important. The feature is super easy to use and has saved us many times over!

What do you dislike?

There is only one negative that I have seen with Zipwhip - you cannot text a group of over 50 people. But Zipwhip just updated this the other day which is great. The only reason we need to text more is for a text blast, so you have to create groups to text all at once, but even this is easy to do. The other dislike may be that we don't have it connected to our phone system, so we can't click-to-dial, but they be a functionality issue because of our phone provider.

Recommendations to others considering the product:

I would recommend Zipwhip to anyone trying to maintain contact with their customer base, or for people with large teams. This is super easy to use for small and large businesses. I've used other platforms before that have been connected through email, external apps, etc. but Zipwhip is the simplest and cleanest to use. We've never had an issue with the platform, or with the timeliness of the messages, where other platforms have glitched. I would really recommend business giving Zipwhip a chance!!

What problems are you solving with the product? What benefits have you realized?

We're able to reach our associates from our computers, rather than texting on the phone which is so slow, and can lead to pain and discomfort. We are also able to see what our coworkers text, so we are always able to be up-to-date on what is happening with our employees.

The other main benefits are scheduling messages and doing text blasts. These save us A TON of time and brainpower. We never miss a deadline or timed event with the message scheduler, which is great for our business. It also saves us from having to write sticky notes, or calendar events, keeping us more organized and streamlined. The text blasts are great for reaching out to our employees about special promotions or special referrals going on. Previously, we would have to call or post flyers, and this really does save us a lot of time and effort.

User in Entertainment

June 18, 2020 Source: G2.com

"Convenient"

What do you like best?

convenient texting from landline compared to personal cell phone

What do you dislike?

I don't always know if pictures send correctly, I've had experiences in the past where I sent a pic of a PDF of pricing and the person on the other end didn't receive it.

What problems are you solving with the product? What benefits have you realized?

People are more likely to check their text messages or send a quick text rather than call someone back or return a formal email, it makes it more casual and easier for reps to get in touch with prospect and current clients

Alejandro D

June 17, 2020 Source: G2.com

"Theres no competition for the price"

What do you like best?

Zipwhip's price is very low compared to the competition. Additionally, the ability to connect with their API allows customizing the experience.

What do you dislike?

It can be slow sometimes when sending group messages. Also would be nice to be able to create categorize for clients and then be able to filter for those categorize.

Recommendations to others considering the product:

If thinking of tying Zipwhip, definitely give them a try. For the price, you won't get anything cheaper. The platform works great and has been a game-changer for how we communicate with our clients.

What problems are you solving with the product? What benefits have you realized?

We are able to effectively and easily communicate with our customers. Its incredible the open rate for text messages compared to any other medium. The engagement rate is through the roof.

Jonah B

June 17, 2020 Source: G2.com

"Great Application to Assist Your Business"

What do you like best?

I love the ability to blast out messages to large spreadsheets of contacts at once instead of individual messages which takes a lot of time. I am able to get the message out to large groups very quickly. I think the scheduling feature is one of my favorite things about the software. I am able to schedule messages to go out at some point in the future. As far as handling responses on a large scale with many people, having script templates pre-written ready to copy and paste makes managing conversations much easier, and saves a lot of time! There are many ways to incorporate this into your business, some I haven't even discovered yet, that will help you improve your business.

What do you dislike?

I really don't have any complaints about ZipWhip. Candidate spreadsheets are limited to 100 contacts (was 50 before), so that has been a great improvement...however I would still like to see that number increased to 250 or more.

One thing that I would enjoy seeing ZipWhip incorporate into their software is the ability to view and monitor many conversations at once...with a competitors software, each conversation I selected opened up a new window on the conversations board, and I was able to view 5-10-15+ conversations all at once, with the current conversation lit up, and all others dimmed. With ZipWhip, you currently have to select a conversation to enter, then back out of it, and select the next conversation to enter.

Recommendations to others considering the product:

Give it a shot and test it out, the cost of the program is far exceeded by the time it saves and the convenience it provides!

What problems are you solving with the product? What benefits have you realized?

We are utilizing ZipWhip to assist us in our recruiting efforts and maintain contact with our ZipRecruiter candidate responses. We receive up to 100 candidates per day applying for our job boards, so having an effective way to maintain communication with a large number of people is very useful! We also use it to maintain contact and send important messages to our agents.

Zipwhip Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Zipwhip?

Review Summary

Pros

Cons

Rhonda H

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Hillary L

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Terry R

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Internal Consultant in Real Estate

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Scott H

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Rachel N

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Chandell G

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

User in Entertainment

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Alejandro D

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Jonah B

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

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