ZigiOps Reviews

We continue to use ZugiWave connectors for the fourth year and cant be more than happy. The well thought connectors that come out of the box satisfy most of the use cases any enterprise will have, but if not, the new V3 version is such a blessing that most of the custom configuration can be as easy as drag and drop. If anything additional all the support people and especially the customer success specialists are so knowledgable that they will make sure to get the product work for your use case—hands down the best product and customer service.

Nothing major at all, if i have to pick one, just a little bit faster on the development cycle for enhancements and bug fixes.

If you are struggling with integrations of ITOM products or want to focus more on the solution part of it, ZigiOps products take a huge level of time-consuming and mundane tasks off the plate. Go for it.

Direct intgration between monitoring events to event management tool to Incident management. Completes the work flow. We can pick and choose details that we want to transfer rather than writing any processing scripts in native tools.

Powerful and easy to configure the product. Offers many out-of-the-box functionalities which are very much needed during integrations with various systems. Support team is also very helpful and their documentation is good, which helps a lot during the different integration setups. Also, quite easy to do out-of-the-box integration without too much and expensive Professional Services hours.

Team is covering 9 to 6 business hours support times, it would be good if they extend that to be able to cover more time zones. However, their documentation is quite good and not much support is needed, only in cases with troubleshooting.

I recommend the solution to anyone who wants to use a tool with many out-of-the-box functionalities and less operational overhead, easy to use and integrate. Documentation is also very good and comprehensive and not too much support or Professional services hours are needed here.

We needed to integrate Jira with BMC Remedy. The integration was easy to configure and I managed to do it very quickly. The team was of course available for consultation. We have been using their integrations for more than a year now and decided to add new integrations. Easy to configure and use integrations.

The tool is very easy to use. The UI is very intuitive and you can do whatever you need in just a minutes with couple of clicks. Very nice modern solution!

There is nothing that I don't like. The product and the support are really great!

Product works perfect. It is really great new modern solution to DevOps where you can easily integrate everything you need in your organization.

Data integration with Jira and ServiceNow.

.many connectors and flexibility of Zigiwave

nothing yet , no experience yet, sorry !!

Connecting topdesk to

Simple dashboard with everything you need to know, templates for the integrations. Easy to set up - their tech people are very responsive and always help in the initial set up.

Nothing so far. We have been using the product for 8 months.

None

Increasing collaboration between teams. Automating the creation and updates on issues and tickets in our systems.

We really liked the fact that there is no code needed in order to integrate with different kind of platforms.

Till now everything is looking good, I hope that many more systems would come in the near future.

The configurations for different types of integrations can be achieved faster due to lack of code writing that can safe you a lot of time. ZigiOps is working really fast and now enterprise can focus on the important thing rather than focusing on integration of the internal systems.

You can connect your systems easy with the ready to use templates. We further configured the data mapping and filterings as per our convenience.

Everything is well so far, we have used ZigiOps for 1 year.

We integrated Jira with ServiceNow. The tool is installed on-prem, runs smoothly in the background. Dashboard is rich and easy to read. All issues, events and alarms are synced in real-time.

I have used ZigiOps to integrate Jira and also different monitoring and incident solutions.

Very easy and intuitive to implement. Took me two hours per integration and we were up & running. Really incredible.

Their customer service is very professional and supportive.

Currently, I don't have any such feedback to provide. We were able to accomplish all our project goals.

Simplicity of integration that comes ootb. Integrating OpsBridge (Event Management and AIOps), Dynatrace (APM side of the story) and ServiceNow (ITSM processes) is really easy and needs little customization to adopt to our processes.

As company we don't need to wary bput developing and supporting in-house solutions - we use only one - ZigOps.

I like the pace and support of the team, agile working on delivering new content. As we are also users of Cloud platforms I cannot wait to see (and use) GCP integration.

Hardly anything at all. Only that ZigiOps deserves more market visibility!

Great usability and always fast response from the team supporting it. It was a breeze to complete the required integrations and data transformation.

The product was easy to use and very intuitive. It is great for solving complex issues as data transformation, multiple integrations, correlations and more.

Didn`t had a negative experience yet with the tool

Great product, great team!