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zenloop Reviews

User Rating

4.9/5 (Based on 11 Ratings)

Rating Distribution

  • Excellent

    90.9%
  • Very Good

    9.1%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

Do You Use zenloop?

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Reviews
VF

Verified User in Apparel & Fashion

December 4, 2024 Source: G2.com
Zenloop impresses us with its platform's ease of use.
What do you like best about zenloop?
Intuitive UI, quick and straightforward setup of queries, and easy integration of the queries into our customer journeys make Zenloop a valuable tool in our CRM tech stack.
What do you dislike about zenloop?
The customization options for queries could be more flexible to gain even more targeted insights. Additionally, the tool could become more versatile with sensible expansions, such as the integration of additional survey functionalities.
What problems is zenloop solving and how is that benefiting you?
With Zenloop, we can efficiently integrate NPS queries into various touchpoints and journeys to capture customer feedback in a targeted manner. We also use the tool to better understand our customers' purchasing behavior at different points. It is our central digital feedback tool that goes beyond the mere collection of NPS and helps us make data-based decisions and sustainably increase customer satisfaction.
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HM

Harshavardhan M

October 26, 2023 Source: G2.com
Zenloop solves are helps to know the reviews and feedback from customers and helps in rating of our services and give us ideas to implement the services with feedback from customer with great support Great experience to use Zenloop
What do you like best about zenloop?
The best thing I like about zen loop is we mostly give services but we don't know how customers feel about the services that where zenloop helped me a lot it is very easy to use and with the help of this I cam to know the feedback of the customers with great customer support.
What do you dislike about zenloop?
As of now there is no dislikes because as I am exploring more about the product as of now it is good to use to know the feedback from customers
What problems is zenloop solving and how is that benefiting you?
the problems that
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SB

Shiva Kumar B

October 25, 2023 Source: G2.com
Review on Zenloop
What do you like best about zenloop?
The best Thing I like about the Zenloop is the scope of users giving feedback on the services, based on their inputs and feedback we can make the changes and we can able to kmow How frequetly customers are using the servies by the team support.
What do you dislike about zenloop?
When we talk about dislikes about Zenloop, I Just came to about it I need to learn and use more then I can able to say.
What problems is zenloop solving and how is that benefiting you?
The problems is zenloop solving is like we use servieces but we don't know is it helpful or not where lack of feedback or customer support that's where this comes in.
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JW

Julia W

September 30, 2021 Source: G2.com
Zenloop gives us a lot of opportunities
What do you like best about zenloop?
Very easy way to integrate the voice of customer into different touchpoints. Possibility to react to customer feedback (using promoters and preventing churn). Very helpful customer service - they give good and proactive advise.
What do you dislike about zenloop?
The sentiment analysis is a very good feature but also has some limitations.
What problems is zenloop solving and how is that benefiting you?
Analysing pain points. Increasing good reviews. Preventing customer churn. Measuring CX.
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MB

Madeleine B

September 22, 2021 Source: G2.com
Great Solution & Company
What do you like best about zenloop?
Besides generating value for our customers, the user experience of zenloop is great! Zenloop is eager to improve the tool every day and also asks us for detailed feedback. If we need support, we quickly receive it.
What do you dislike about zenloop?
Actually there is nothing that dislike about the solution or the service - zenloop is a really great company!
Recommendations to others considering zenloop?
In comparison to other solutions the integration of zenloop is really easy.
What problems is zenloop solving and how is that benefiting you?
We create customer insights at various touchpoints. Besides the NPS score, we also receive qualitative feedback from our customers.
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MR

Martin R

September 17, 2021 Source: G2.com
Powerful experience management platform!
What do you like best about zenloop?
With zenloop, it is super easy to gather essential insights on customers wishes and painpoints throughout the whole customer journey. Moreover, drivers for both loyalty and dissatisfaction are automatically identified which enables a quick reaction to issues and prioritization. zenloop is definitely a powerful tool to manage customer experience systematically!
What do you dislike about zenloop?
It should be possible to structure the dashboard a little bit better but that's just a minor issue.
What problems is zenloop solving and how is that benefiting you?
Optimization of numerous touchpoints and customer processes along the customer journey.
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VG

Verified User in Sporting Goods

September 16, 2021 Source: G2.com
Lob wird total gerne angenommen und steigert die Motivation unserer Mitarbeiter Kontinuierliche Verbesserung der UX dank zenloop
What do you like best about zenloop?
Super schnelle Rückmeldung bei Fragen unsererseits.
What do you dislike about zenloop?
Zenloop kommt immer mit neuen Ideen und Anregungen
Recommendations to others considering zenloop?
Persönliches Kennenlernen ist eher schwieriger :D
What problems is zenloop solving and how is that benefiting you?
Schnelle Lösung der Probleme, die von Kundensicht aus erkannt werden.
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AR

Anonymous Reviewer

July 29, 2021 Source: Financesonline.com
Very insigthful NPS tool

PROS: Zenloops team was quick to set us up and has ever since been very helpful. We were able to further understand and prevent customer churn.

CONS: Nothing problematic has happend so far. The service team is always very helpful as well.

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SA

Stefan Albers

May 16, 2021 Source: Financesonline.com
Zenloop - great experience

PROS & CONS

What are the best aspects of this product?

Before zenloop we had answer rates below 10%, with zenloop and the NPS method we increased these answer rates to around 30%. This drastically helps us to gain valuable insights and enables us to act on these.

What aspects are problematic or could work better?

In generell we are really pleased with the product but there could be more integrations released

What specific problems in your company were solved by this product?

Surveying our Customers and then analyzing their answers

Are you a current user of this product?

Yes

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SA

Stefan Albers

May 16, 2021 Source: Financesonline.com
Zenloop – great experience

PROS: Before zenloop we had answer rates below 10%, with zenloop and the NPS method we increased these answer rates to around 30%. This drastically helps us to gain valuable insights and enables us to act on these.

CONS: In generell we are really pleased with the product but there could be more integrations released

Read more

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