Zenfolio Reviews

User Rating

2.6/5 (Based on 155 Ratings)

Rating Distribution

Excellent
32.9%
Very Good
4.5%
Average
1.9%
Poor
6.5%
Terrible
54.2%

User Sentiments

Easy Website Building, Portfolio Customization, Extensive Integrations, Professional Website Design

Gallery Archiving Issues, Slow Website Performance, Poor Customer Service, Limited Mobile Functionality

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Review Summary

Zenfolio user reviews highlight a mixed experience. Many users praise its attractive portfolio designs and ease of use, particularly for showcasing photography. However, a significant number of users express frustration with recent changes, specifically the implementation of automatic archiving of galleries, which has led to inaccessible photos and disrupted workflows. Concerns also exist regarding slow website performance, customer service responsiveness, and increasing subscription fees without corresponding improvements. While some find the new platform impressive, the majority express disappointment and are seeking alternative solutions.

Pros

Zenfolio offers a straightforward platform for photographers to showcase their portfolios.
The ability to embed content from other platforms like Bandcamp and YouTube allows for a versatile portfolio experience.
Their Starter plan provides a basic but functional platform at an affordable price.
Zenfolio offers a good range of customizable marketing tools for photographers to promote their work.

Cons

Zenfolio's customer service has been reported as unresponsive and unhelpful by many users.
The recent implementation of automatic archiving has caused widespread frustration among users, with many reporting lost or inaccessible galleries.
Zenfolio's website and platform have been criticized for being slow and outdated, making it difficult to upload images and navigate the interface.
The archiving system has been described as clumsy and difficult to manage, leading to confusion and lost work.

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Reviews

Customer

November 11, 2024 Source: Trustpilot.com

Great response

The staff at Zenfolio were speedy, friendly and helpful in their response to my needs...

Martin Kovacic

November 11, 2024 Source: Trustpilot.com

Excellent support

I had an amazing experience with Zenfolio support. The customer service was top-notch, always exceeding my expectations.

LK

October 29, 2024 Source: Trustpilot.com

Very easy website host to use

Very easy website host to use - which means I can update my website myself rather than find a designer. Fabulous choice of templates. Great customer service and respond within 24 hours to my emails.

Marco Brivio

October 23, 2024 Source: Trustpilot.com

The perfect Gallery

The perfect Gallery designed by photographers for photographers. All the feature we need

Ellen

October 17, 2024 Source: Trustpilot.com

Uploading problem solved

If this is about Julia, iirc, working with your tech team to fix a problem that prevented me from uploading an image - then, thanks to Julia!

PICTURECOOP

October 17, 2024 Source: Trustpilot.com

Best experience I ever had.

I'm enjoying the look and the feel of using Zenfolio. It really can't get any easier than what I've experienced using's Zenfolio already. Great software and instructions.

Graham Martin

October 14, 2024 Source: Trustpilot.com

Zenfolio go beyond the expected to get…

Zenfolio go beyond the expected to get you up and running with their websites. Great online support on a 1:1 basis and webinars. I highly recommend them if, like me, you are a bit slow on web deign!

A Graves Photography

October 13, 2024 Source: Trustpilot.com

Customer Support Came Through For Me!

I had major problems connecting my GoDaddy account to my Zenfolio account. I reached out to customer support, and within a couple of days received a response of exactly what to do on my end and how to fix it. The agent literally wrote out all the steps and in a format easy to understand for beginner like me. Shortly after applying their recommendations, my website was up and running. My site has been working flawlessly ever since! Thank you Zenfolio Agent

Louis Koerner

October 1, 2024 Source: Trustpilot.com

Your support troops were great

Date of experience: October 01, 2024

Barry

September 28, 2024 Source: Trustpilot.com

Alex was very extremely helpful in…

Alex was very extremely helpful in explaining procedures that are important in my site design. He was personable, yet professional.