Zendesk Sell Reviews

User Rating

4.6/5 (Based on 52 Ratings)

Rating Distribution

Excellent
61.5%
Very Good
38.5%
Average
0%
Poor
0%
Terrible
0%

User Sentiments

Intuitive User Interface, Mobile App Functionality, Extensive Integrations, Effective Sales Management

Limited Customization Options, Occasional Performance Issues (Slow Loading, Syncing Errors), Limited Reporting Capabilities, Complex Integration Setup

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Review Summary

Users praise the product's ease of use, customizable features, and helpful customer support. They find it user-friendly, even for non-technical users, and appreciate the ability to tailor it to their specific needs. The product's support team is also lauded for their responsiveness and willingness to go the extra mile. However, some users mention occasional glitches and a learning curve for more advanced features. Additionally, a few users express concerns about data security and integration with other software. Overall, the product is well-received, with many users highlighting its user-friendliness, customizability, and supportive customer service.

Pros

Userfriendly interface, robust lead management, excellent customer support, mobile app for onthego access.

Cons

Lacks advanced features like opportunity management and forecasting, limited customization options.
Base CRM:
Pros: Simple and intuitive interface, affordable pricing, easy integration with other business tools, strong customer support.

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Reviews

Karla M

December 11, 2023 Source: G2.com

"Great platform."

What do you like best about Zendesk Sell?

It is an intuitive platform and easy to use.

What do you dislike about Zendesk Sell?

Sometimes it is hard to filter the information I need to locate.

What problems is Zendesk Sell solving and how is that benefiting you?

This platform helps me to locate information of the products we sell on our company.

Anonymous User

July 1, 2023 Source: G2.com

"Amazing experience"

What do you like best about Zendesk Sell?

Easy to use and provide help from it to others

What do you dislike about Zendesk Sell?

The right side bar crashes sometimes and have refresh that

What problems is Zendesk Sell solving and how is that benefiting you?

Easily provide help to other basis on their concern

Kishan Singh T

April 27, 2023 Source: G2.com

"I am using Zendesk form past 2 year in my organization"

What do you like best about Zendesk Sell?

user-friendly easy to use all good for now

What do you dislike about Zendesk Sell?

some time it got hanged unable to check and fetch correct data

What problems is Zendesk Sell solving and how is that benefiting you?

easy to use and navigate and to pullout data

Adam D

November 29, 2022 Source: G2.com

"Zendesk is a solid all around platform that is extremely easy to use and navigate through"

What do you like best about Zendesk Sell?

Simplified navigation makes it easy to train and skill ups are fairly seamless.

What do you dislike about Zendesk Sell?

Sometimes when navigating between options you have to go back to the begining to complete the task

What problems is Zendesk Sell solving and how is that benefiting you?

Makes tracking and documentation more seamless

Aubryone H

September 27, 2022 Source: G2.com

"Zendesk has helped solve resident concerns easily!"

What do you like best about Zendesk Sell?

What I like most about Zendesk is the freedom we can give residents, prospects and vendors the forum to spread their concerns, ask questions and receive a timely response via email through messenger. It has phenomenally improved the emailing experience and relieved the need to filter and constantly clear out email/spam inboxes.

What do you dislike about Zendesk Sell?

I dislike the tickets that have been closed/solved not filtering out of my "unsolved tickets" even though its been completed.

What problems is Zendesk Sell solving and how is that benefiting you?

It is solving all major communication anonymity issues within companies and allowing users to be anonymous and/or speak freely without anonymity.

Gemma U

August 26, 2022 Source: G2.com

"Helpful especially when used with Zendesk Support"

What do you like best about Zendesk Sell?

The CRM is user-friendly and does not require many instructions. However, much assistance is available through lessons, online chat, and email. The application is adaptable. We were able to modify settings or personal preferences to match our requirements. The ability to import names and pull information from Job portals is quite helpful. There is strong integration between support and chat, which is highly beneficial.

What do you dislike about Zendesk Sell?

It has been beneficial thus far, and we enjoy that it can be customized to meet our requirements. There is nothing I dislike about it, and we are unable to identify any issues.

What problems is Zendesk Sell solving and how is that benefiting you?

We are developing a system to track deals and relationships. The ability to synchronize emails and log discussions has proven to be one of the most significant unanticipated benefits.

Monroe

December 9, 2021 Source: Financesonline.com

Quick and reliable sales tool.

PROS: Lead information can be easily dug up, even those who haven't been active in a year. Not to mention, Zendesk stores an impressive timeline overview for each contact so we can easily review it and connect with our leads based on our latest conversations. It also lets me know whether or not I'm successful with a lead so I can double my efforts to close the sale.

CONS: Zendesk has given us the perfect level of flexibility and support. There is nothing negative that I can say about it.

Monroe

December 9, 2021 Source: Financesonline.com

Quick and reliable sales tool.

PROS: Lead information can be easily dug up, even those who haven't been active in a year. Not to mention, Zendesk stores an impressive timeline overview for each contact so we can easily review it and connect with our leads based on our latest conversations. It also lets me know whether or not I'm successful with a lead so I can double my efforts to close the sale. CONS: Zendesk has given us the perfect level of flexibility and support. There is nothing negative that I can say about it.

Velma

November 21, 2021 Source: Financesonline.com

Offers a good foundation for my company

PROS: For me, the plus points of Base CRM are it offers fantastic features and an amazing mobile experience at an affordable cost.

CONS: I have no issues with the CRM software. But I would like to see iOS map integration in the "Location" part of the calendar. I can simply tap on the address to open the Maps app which would help me to find my destination easily.

Velma

November 21, 2021 Source: Financesonline.com

Offers a good foundation for my company

PROS: For me, the plus points of Base CRM are it offers fantastic features and an amazing mobile experience at an affordable cost. CONS: I have no issues with the CRM software. But I would like to see iOS map integration in the "Location" part of the calendar. I can simply tap on the address to open the Maps app which would help me to find my destination easily.

Zendesk Sell Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Zendesk Sell?

Review Summary

Pros

Cons

Karla M

Anonymous User

Kishan Singh T

Adam D

Aubryone H

Gemma U

Monroe

Monroe

Velma

Velma

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