ZenCharts Reviews

Transfer of information instead of having to retype for every document.

Price for those of us that love ZenCharts but do not need the medical or inpatient portions.

If you want a quality product that takes less time to document, reduces errors in documentation, has ease of use, and effortlessly allows for QCC capabilities then this is the product for you.

More efficient workflow, better documentation and time management

The speed of fixes and support is stellar.

The ZenCharts Schedule is not designed for practice management but does an excellent job for the scope it occupies.

Documentation automation and scale preparation.

It is very user friendly that presents a smooth workflow from admissions, to treatment planning, and everyday progress notes.

Zencharts does lack in reporting, but our organization does not seem to use that tool often. I understand improvements have been made.

Highly recommend this EHR

Treatment plans fully integrated with therapy process.

It was easy for our team to understand the EMR. ZenCharts team helped us with different integrations and requests, including challenges for data modeling, and business rules.

Nothing. Although there are several options out there, ZenCharts fits in our model.

We can track all our operations while keeping the right level of security and compliance in place. The information is easy to find and check.

The ability to dashboard due overdue missed held and self medications on one screen at any time

There are a lot of forms. Getting everyone in workplace using same forms is a challenge. But better to have too many than not enough

Refinery cutting edge episode allows you to see the clients whole picture of care before mak in a med decision

I like the live chat feature and the turnaround time on helping with Zen.

Not being able to streamline PAR's but not sure if that feature could ever be a possibility and if I'm wrong then that would be a killer feature!

Running insurance eligibility if fast and efficient.

Zen customer service is amazing! Call, email, or text and the answer will be there within 24 hours (usually faster)

Zen does take some getting used to, but once you do, you’ll wonder why you didn’t switch sooner

The pricing is amazing, the support is stellar.

ZenCharts allows us to custom create reports on the fly, and store Resident info for years.

The flexibility of the system and its ability to be customized to our needs. Also the ability to create our own forms.

Sometimes navigation is complicated. The more you use it the easier it gets.

We've been able to get rid of paper charts and can view charts remotely allowing us to collaborate easier.

I like that after being trained, I am able to make a lot of the edits that I need to forms so that I don't have to constantly ask for help or submit tickets for small changes. I like that I can schedule email notifications for a variety of things. I like that the system is completely customizable and allows you to have unlimited users and clients/patients. I love that we can fax from the system. The Systems Manager is very patient and thorough and helps me understand things better when I am confused.

There are often bugs or issues that I have to email tech support about and the solutions are slow or sometimes don't ever happen. Also when I email our Accounts Manager, it often seems like I am bugging her or annoying her and her answers aren't thorough, they seem rushed and she responds with one sentence or just a few words, so I am often just as confused as when I asked the question in the first place.

Make sure someone on your team is very tech savvy. It is easy for the end user, but difficult to set up.

I have access to every chart 24/7 and can easily look up any information that I need. I can leave warnings and notes for various things to alert others to certain issues. The "meta data" feature allows data to carry over from one form to another for a particular client so we don't have to keep entering things over and over. Many of the templates that come with the system are very useful. A lot of commonly used tests/evals/scales are included.

I like the waiting room feature that allows me to see all of my patients at once

Navigating the chart itself it a nightmare. Constantly being kicked out and challenging to find one part in an entire chart

It is easier to track daily groups with multiple facilitators