Zapier Reviews

User Rating

4.5/5 (Based on 2,948 Ratings)

Rating Distribution

Excellent
67.4%
Very Good
22.9%
Average
2.9%
Poor
1.3%
Terrible
5.5%

User Sentiments

Extensive Integrations, Ease of Use, Automation Capabilities, Time-Saving

Customer Support Response Time, Pricing Structure Complexity, Occasional Server Errors, Occasional Integration Issues

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Review Summary

Zapier, a cloud-based integration platform, receives positive feedback from users for its ease of use, time-saving capabilities, and wide range of integrations. Reviewers appreciate its user-friendly interface, drag-and-drop functionality, and the ability to automate tasks between various apps and services. Zapier's extensive integration options and support for different platforms are also praised. However, some users mention occasional connectivity issues and a learning curve for complex integrations. Additionally, pricing concerns arise for some reviewers, particularly with the limitations of the free plan and the cost of additional features. Overall, Zapier's strengths lie in its user-friendliness, automation capabilities, and integration options, but it may require some investment for more advanced needs.

Pros

Automates tasks, streamlining your workflow and saving time.
Nocode interface, allowing for easy integration of apps without coding knowledge.
Supports thousands of apps and platforms, providing seamless integration.
Extensive library of prebuilt integrations, reducing setup time.

Cons

Limited customization options, making it difficult to tailor integrations to specific needs.
Occasional performance issues, such as slow load times or integration errors.
Can be pricey for small businesses or individuals with limited budgets.
Limited customer support, which can be a drawback for users who require assistance.

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Reviews

Morten Lund

July 9, 2024 Source: Trustpilot.com

Great Customer Service

Great Customer Service!
I had nearly not used the facebook integration to my CRM system the first yesr. After automatic renewal of my paid Zapier subscription, I contacted Customer Service to downgrade me to a free plan and get a refund for the 2. year. Unfortunately, it was just after the 30-day refund policy, but after reviewing my account usage, the Customer Service team made an exception and gave me the full refund and downgraded me to a free plan.
Thank for good customer service!
Morten
Fitness cemter owner in Denmark

Israel G

January 25, 2024 Source: G2.com

"Great solution for integration"

What do you like best about Zapier?

It allows us to integrate several external platforms to successfully automate diverse workflows. Very ease to use, no need to have a very strong programming background.

What do you dislike about Zapier?

The trial only allows 100 records per month, so if you need at least 101 you need to invest a little bit of additional money.

What problems is Zapier solving and how is that benefiting you?

Integrate a survey platform into our Customer Success platform to record responses and execute workflows.

Angie M

January 16, 2024 Source: G2.com

"Love Zapier!"

What do you like best about Zapier?

Easy of use!

Zapier is so easy to use and helps to connect all the systems required to run a business.

What do you dislike about Zapier?

Sometimes some application connections can be a bit complicated to create

What problems is Zapier solving and how is that benefiting you?

Zapier helps to streamline and automate my entire business. Allowing me to focus on my clients and business growth

Anonymous User

January 10, 2024 Source: G2.com

"A LIFE SAVER IN AUTOMATIONS!"

What do you like best about Zapier?

Love how much time it saves us by setting up automations.

What do you dislike about Zapier?

There isn't really that we have disliked about Zapier. Maybe hoping they integrate with more sites/softwares in the future.

What problems is Zapier solving and how is that benefiting you?

We are able to input data into multiple platforms automatically and its saving us a lot of time.

Anonymous User

January 4, 2024 Source: G2.com

"Easy connection between most tools we use say to day!"

What do you like best about Zapier?

Easy integration, ability to trace integration issues, inexpensive, works with most tools we use

What do you dislike about Zapier?

There are limited triggers for some tools, team edition too expensive

What problems is Zapier solving and how is that benefiting you?

Zapier helps us integrate our numerous sales and marketing tools, so we can connect the data and get the bigger picture

Jeremy H

December 30, 2023 Source: G2.com

"Zapier is the tool for everything."

What do you like best about Zapier?

I am absolutely blown away at how my integrations you can develop using Zapier. It is truly a software to automate any task imaginable if you are creative enough.

What do you dislike about Zapier?

The pricing may be alittle steep in the paid version, however you really do get alot of extra services.

What problems is Zapier solving and how is that benefiting you?

Zapier allows me to automate any service for my clients.

Priyanshu J

December 27, 2023 Source: G2.com

"Make you day to day task automatic."

What do you like best about Zapier?

It helped me to automate a lot of tasks and saved my time.

What do you dislike about Zapier?

The price is little high and you have to pay for extra features also.

What problems is Zapier solving and how is that benefiting you?

Zapier is putting daily orders to Google sheets from my CRM software and this helps me to build daily report.

Bruno A

December 23, 2023 Source: G2.com

"easy and the most stable and functional"

What do you like best about Zapier?

it is an integrator that the largest software companies in the world trust and recommend.very easy for the user

What do you dislike about Zapier?

I believe there is a lack of documents that are easy to access, step by step, more intuitive only

What problems is Zapier solving and how is that benefiting you?

Não programei frame para fazer um projeto em um cliente, adiantando bastante tempo

Anonymous User

December 22, 2023 Source: G2.com

"Super hellpful"

What do you like best about Zapier?

Very versatile and compatible with just about every software we use for marketing, sales, customer service, and more.

What do you dislike about Zapier?

Can be a bit of a tough learning curve, but once you get the hang of it, it's pretty easy to use.

What problems is Zapier solving and how is that benefiting you?

Syncing data from various sales, marketing, and customer service platforms and automating time-consuming, frequent tasks

Anonymous User

December 16, 2023 Source: G2.com

"Zapier makes things easy."

What do you like best about Zapier?

It automates many of our tasks so we can get on with the real work.

What do you dislike about Zapier?

Nothing. I love every part of zapier. Thanks.

What problems is Zapier solving and how is that benefiting you?

It's making many of the manual things that we automatised so we don't need to think about them.

Zapier Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Zapier?

Review Summary

Pros

Cons

Morten Lund

Israel G

Angie M

Anonymous User

Anonymous User

Jeremy H

Priyanshu J

Bruno A

Anonymous User

Anonymous User

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