Zamzar Reviews

I've used their services for years and because my use is 'necessary but infrequent', I've been benefitting from their generosity all these years! Never a paid account and yet I have been receiving this wonderful service year in and year out. Any combination of conversion I've tried has always worked perfectly and their help desk is stellar. An example of an amazing and ethical company.

I have used Zamzar since 2009, mostly the free version. There were only a few options for converting files back then but they have continually built the system to make it what it is today, much more comprehensive. A couple of years I decided to pay (as I had lots to convert) giving me added benefit of uploading larger files, storage etc. I also felt I owed it to them :-)

We are in the days of call centres where staff have a script they must follow without any consideration for customer. Any time I have consulted with Zamzar customer support, whether it's feedback on how they should improve customer experience or any other issue, they have acknowledged my email, given advice and gave a considered reply. It is much appreciated. This is what customer support is all about.

I was in a bit of a pickle having a very long Pages document that I needed to convert to Word. It was too long for the standard converter to deal with but the support staff were incredibly helpful in getting an old man's diary into Word. It wasn't an easy conversion but Zamzar went out of their way to achieve it. My faith in private enterprise is completely restored!

I am truly grateful for the exceptional support I received from their support team and technicians. My issue was resolved within 24 hours. One of the best support teams I have ever contacted. I want to give special shout out to Grace who was amazing.

The custom support ticket I raised was dealt with superbly and incredibly quickly given the complexity of the request.

I am truly grateful for the exceptional support I received from Zamzar's customer support team. Their vision towards the community is adorable. I wanted to take a moment to share my gratitude for the outstanding customer service I recently experienced. Zamzar went above and beyond to assist me, demonstrating not only exceptional professionalism but also genuine empathy and understanding. Their patience and expertise made resolving my issue a smooth and positive experience. It's clear that Zamzar values its customers and takes great pride in delivering top-notch support. Thank you for making a difference with your excellent care!

I am truly grateful for the exceptional support I received from Zamzar's customer support team. Their professionalism, dedication, and commitment to ensuring customer satisfaction while swiftly and efficiently resolving my issue have left me thoroughly impressed.

The best. I have been using them for the past about 5 years or a little less. Every time a few files for conversion. It is easy to use, no hidden tricks.

Their program is very useful and easy to use, and their support is prompt, helpful, just amazing. Esly

I had an issue with the application of thier software. It turned out that I had a unique situation and the applicaion did not apply to my needs. I reached out to Zamzar support and was helped immediatly, and refunded the money I had paid.
They were very helpful and responsive. I can and do highly recommend them to anyone.