YouScan Reviews

Muy sencillo de crear el query, de identificar situaciones y poder encontrar los insights que estoy buscando. Excelente soporte de clientes.

Cuando se busca información puede ocurrir que te excedas sin querer en el número de "búsquedas" Esto puede ser un problema y podrías quedarte sin recursos antes de tiempo.

Identificación de potenciales problemas en las RRSS de nuestros clientes.

The automation functionalities, power to gather data and the recent addition of AI to help find insights.Customer support is best in class

Nothing really, maybe make a more obvious and quick way to find all the options. There are many, but like any complex tool, it takes time to master

Monitorin my client's competitive performance, monitoring crises and finding opportunities in the market, as well as analyzing improvement opportunities in customer satisfaction

YouScan earns a solid 10 from me for its remarkable user-friendliness and a wealth of filtering options. These filters are incredibly handy, allowing me to precisely select and focus on specific points of interest. Our team uses YouScan for a variety of purposes, such as brand management and classic SML, but my task is business development. I am looking for new leads using a wide topic with mentions from people looking for recommendations of similar services. That's why AI-powered filter categories are critically important, allowing me to effortlessly eliminate promotional content, ensuring we only engage with relevant content from real, interested people.

As the next steps, we plan to hire even more people for comment responses. With additional resources, we aim to broaden our language and country coverage for inquiries. So far, we've identified 12 promising leads through this tool during just one month of using it. YouScan has proven invaluable, with the potential for further enhancements in the future.

I would appreciate a feature that lets me label responses as "processed" and instantly view the volume of responses transferred to the processed section for the day, categorized by each manager's contribution.

We are finding suitable content through YouScan and using in to increase our brand awareness.

Copaloit definitely helps us be more efficient when analyzing a topic or conversation, and is a great help in finding insights and new ideas for our clients.

Maybe the number of filters it has can confuse me a little.

Yuscan helps us identify insights and trends that improve and drive our clients' decisions and their campaigns.

YouScan collects data from multiple sources, not just limited to social networks but also including blogs, forums, and news platforms. The alert feature is the best for our team, notifying us in real time about any pressing issues or mentions that require immediate attention. The filtering functionality is comprehensive and user-friendly, allowing us to quickly sort through various publications across different dimensions – user feedback types, sources, languages, mention topics, and trends.

The tool seems to meet our needs effectively.

YouScan has become an essential part of our customer support strategy. It helps us stay aware and proactive in responding to customer feedback, tracking how attitude towards our service has changed over time, and spot some industry trends. The tool's efficient alert and filtering systems have streamlined our workflow.

YouScan collects data from multiple sources, not just limited to social networks but also including blogs, forums, and news platforms. The alert feature is the best for our team, notifying us in real time about any pressing issues or mentions that require immediate attention. The filtering functionality is comprehensive and user-friendly, allowing us to quickly sort through various publications across different dimensions – user feedback types, sources, languages, mention topics, and trends.

The tool seems to meet our needs effectively.

YouScan has become an essential part of our customer support strategy. It helps us stay aware and proactive in responding to customer feedback, tracking how attitude towards our service has changed over time, and spot some industry trends. The tool's efficient alert and filtering systems have streamlined our workflow.

Ease of Use, Customer Support, Number of Features

My comments are more related not to YouScan but to all similar services; they are all connected to the quality of Facebook's assembly.

My experience working with YouScan spans over 5 years. I am so satisfied with the service that I've decided to continue working with them even after changing companies. The primary task is social media monitoring, with the aim of promptly addressing brand mentions. The second task is brand reputation analysis and management.

Youscan offers a plethora of tools designed to provide you with the insights you truly need! What's even more amazing is that you won't have to spend your time searching for ways to obtain these insights. Instead, you can simply inquire with the Support team through the chat.

To be honest, this is the most exceptional support team I've ever encountered - their responses usually come within a maximum of 10 minutes. Hence, I'm confident that while working with Youscan, whenever I have another question about accessing additional data, the response will be very quick.

Furthermore, they provide detailed instructions on how and where to find the specific data you require.

It's truly perfect!

The tool may seem a bit too complex at first glance, but as I said, the support team makes everything so you do not need to dive so deeply into the settings, it is enough to chat with them.

Set clear goals for the Brand&Comms team

See the progress in word-of-mouth mentions

Be the first who sees the publications in the media

Get mentions in the media that would not have been seen by Google Alerts

Analyse competitors, and get inspiration from them

1. Ability to track massive data (including retrospective posts).

2. Opportunity to launch YouScan for needed period, for example, to pay only for 1 needed month, instead of annual monthly fee.

3. Good accounting team, which will contact you for QBR sessions and optimization of your specific account.

1. It is not only for YouScan but for all other SM monitoring systems: new posts are not displayed in the system immediately, it can take from 1 to several hours (to neutralize the negative, when instant verification and reaction is needed, this is not suitable).

2. Not always correct tracking of post tonality (in order to be sure of positive-negative-neutral tonality for the post or comment, you have to read the post by yourself - you can not rely on automatic system regarding content tonality).

Monitoring of the client's environment in the targeted region: end consumers, ecosystem partners, official media, and government institutions.

We like all the tool's monitoring capabilities, and we know that we can rely on the data and analytics when making decisions. We like how the data is organized and how we can create our dashboards and reports.

Another outstanding feature is the AI assistant, which analyzes the data set for us and answers our questions.

Lastly, we enjoy this partnership because the YouScan team provides exceptional service at all levels and valuable educational content (e.g., articles, webinars, and certification programs).

I don't have anything to add here, we're pretty happy with this choice.

YouScan covers all our monitoring needs: while using it we're always aware of the newest discussiopns of our product or related products, we can easily identify and follow influencers, identify customer needs, market trends, keep an eye on metrics and even find new leads sometimes, though it's not the main use case for the tool.