YourMembership Reviews

YourMembership allows me to manage both the frontend and backend of my website from a single dashboard. It is a very robust platform with many additional features depending on your organization's needs.

The administrator dashboard is not responsive.

What problems are you solving with the product? What benefits have you realized?

YourMembership allows me to manage both the frontend and backend of my website from a single dashboard. It is a very robust platform with many additional features depending on your organization's needs.

The administrator dashboard is not responsive.

We manage our website and membership database through a single platform.

For a trade association - this software includes a membership database, event registration, ability to put out own content, and more.

The time is takes to set up your website the most time consuming.

We have given our members the ability to access information on the back end. Allows for better communication between staff and members. In addition, we have noticed our event attendance go up.

This site is easily configurable, offers tons of options, and is reliable. Easy pay invoices allow members to pay their memberships without having to login, which is great!

There are some membership rules we'd like to include, but the software cannot currently support them. Example: If you enable auto-renew memberships, members can't pay in installments.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

This site is easily configurable, offers tons of options, and is reliable. Easy pay invoices allow members to pay their memberships without having to login, which is great!

There are some membership rules we'd like to include, but the software cannot currently support them. Example: If you enable auto-renew memberships, members can't pay in installments.

Consider what it is that you really need the software to do. Our primary concern was accurate customer management. This software isn't customizable, so what you see is what you get.

We were having problems pulling reliable, useful reports using our previous AMS. Additionally, we were paying for services we weren't using. That's not the case with YourMembership.

I like YM for its diversity in abilities. You can easily do exports, event reg, member set up. The dashboard feature on the homepage makes it easy to see if anyone needs to be addressed.

I don't like that it can be complicated to update the website from the backend. The support team can also be hard to get ahold of.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

I like YM for its diversity in abilities. You can easily do exports, event reg, member set up. The dashboard feature on the homepage makes it easy to see if anyone needs to be addressed.

I don't like that it can be complicated to update the website from the backend. The support team can also be hard to get ahold of.

I would highly recommend choosing YM as your membership dashboard.

Membership database, event registration, and website.

Being able to set up queries that you can then connect to Informz and create target mailing groups from is such a timesaver and works very smoothly

Nothing unsatisfactory to report at this time

Keeping our member records organized neatly and integrating with Higher Logic (Informz) to automatically update target groups for our mailings

It is user-friendly. Great for a stater company. The company is growing.

It wasn't report-friendly. Payment for events and merchandise had to be paid separately. Everything didn't go on one invoice.

This is a great company for a start-up.

We outgrew the company so we no longer use it.

What we like about YourMembership is that it does so many things well. The biggest pieces of our IT needs are our membership database, our three annual meetings (conferences), and our website. It's very user-friendly—we were able to launch our YM site on our own, as a small administrative staff. We have about 10,000 members, quite a few types members, and various different dues categories within each member type. YM allows us to manage all of this handily. Our website has hundreds of pages, some of which are limited to members only, others not, as well as countless documents linked and hosted our website. YM lets us manage that efficiently as well. We have about 4,000 registrants across our three meetings each year, and we manage registration and sales through YM. Data management is also straightforward on YM. You can upload data, including new records and updates to existing records. YM also offers a number of reporting options, including building complex queries and reports, as well as doing various searches. Also critically important, YM has excellent customer service. They always respond quickly and work hard to resolve any issues.

There are limits to an AMS approach to IT, and some of this is related to that fact. We've been with YM for about seven years, and some things have not really changed, requiring us to use additional IT services to meet our needs. The forum functionality is extremely limited, so we've needed to use a third party solution. The store functionality is minimal and hasn't changed over the years. There's no easy way to process payments by swiping credit cards at meetings. Form-building and processing functionality is limited. We're glad to have the ability to produce simple forms, but there's been no improvement over the years. Forms can have attachments, but managing those attachments is very tedious. We've had to use third-parties for various form building and processing needs. YM has just this year upgraded their email system, so I can't speak to that—we had to move to a third party a couple years ago. We've found that YM's API is nonstandard in a number of ways, making integrations with third parties difficult and expensive, but YM is launching a standardized REST API this year, so that should be improving soon.

If your goals include any of the following, YM is definitely worth considering:

• Having a website that non-technical staff can easily manage and edit.

• Being able to manage much of association business on one platform, including membership, donations, conferences, email, and more.

• The ability to upload data as needed, as well as to perform many different queries and reports on existing data.

We wanted a way for individual staff members to be able to create and update the pages of the website that relate to their areas of responsibility. YM's custom page functionality made this very easy to achieve. As I mentioned, we have hundreds of pages, and we couldn't manage it all if it was only up to one or two people to update pages. We have three divisions, each with their own pages that key division personnel can update themselves. YM's group and group roles functionality make this possible. YM also makes it possible to host rotating advertisements on the site, which is important to us. Though the API has been troublesome for us, the fact that YM has an API has made it possible for us to integrate with a number of third-party solutions. As I mentioned, YM is upgrading their API right now, so we anticipate improvement in this area. We often need to collect information from members, and YM's form functionality allows us to do this. We can create a custom form and display it on a custom page. We can then export the responses as CSVs to process in Excel. Attachments require a bit of manual labor to manage. We're able to have members-only areas of the website that only logged-in, current members can access. We're able to receive donations, process meeting registrations, and sell advertising through the store functionality of the site.