Yext Reviews

Aside from the incredible people at Yext who are committed to partnering with us, their unique product set enables us to ensure that our customers are always able to find information about our business, on our terms - meaning that it is always accurate and up-to-date. Using their full search cloud suite, we have been able to increase google actions, increase footfall to our stores, enhance the on-site search experience significantly and reduce the need for customers to contact us for simple queries.

There is nothing I don't like about Yext.

We are making our on-site search experience enjoyable for customers. Prior to deploying ANSWERS, on-site search was poor and only brought up blue links that had little relevance to the search term. This led to customers needing to call us or chat with us to find the right info having failed to do so themselves. We are also gaining huge insight into what customers are searching for which has opened our eyes to new product and service initiatives. During COVID, the immediacy of being able to update information about our stores, re-route customers to our chat platforms and provide FAQs in record time was been invaluable.

Easy to use, and you can see things like duplicates and problems very easily. Good way to post to Google Business too.

Sometimes it's tricky to navigate to the correct view, but really with practice it's a great tool

Keeping all of our client's local listings up to date and current and in one spot.

Review management made easy. Everything in one place.

Distrust their findings sometimes. Data doesn't always seem trustworthy.

HAving everything under one roof - cuts down on time spent managing our large franchise.

Being able to manage 70+ different directories in one place and lock them is fantastic. The simplicity of updating business information in one place and so many places is a user's dream.

While there is almost nothing to dislike about Yext, the information you have updated and submitted doesn't seem to stick in some instances. When you go back into the listings, you will find that the business information has reverted to the original.

Yext solves the problem of incorrect business information online by providing a platform for businesses to manage and update their digital knowledge across various online directories and platforms.

1 - The best thing is the time you save in creating many directories, especially those that help get more organic traffic but are not too popular. I know the time it would take for a team to set that up manually.

2 - The friendliness and closeness of our rep whenever we need help or set up a call. Yext truly focuses on our issues, and they are always eager to help.

3 - The constant updates to the Knowledge Graph fields. Though many new updates don't quite relate to my line of business, I know Yext is always working on getting these things done. I hope they'll do the same for Google, considering they have been phasing out the Google Business Profiles platform.

1 - The time it takes to update the Knowledge Graph vs. the directories updates. Granted, Google has made several changes to GBPs, but we've been unable to leverage them through the Knowledge Graph. Moreover,

2- I dislike that you can only upload one photo at a time in the Assets library; the only way to do it is to upload the images directly to each store and forgo adding them to the Assets library.

3 - Sometimes, the Support Team doesn't elaborate on why they cannot help you. As the point of contact, I'm not always the most tech-savvy person in the room, so it would be awesome to get a more detailed heads-up on what we can try or research when the Yext Support Team is unable to help.

1 - Mostly, they've been helping me to push the creation or edits in directories when these are very slow to respond to our changes.

2 - Overall, Yext has been integral to our SEO strategies.

3 - The new store creation process is more straightforward, thanks to Yext.

Yext makes it so easy to manage the information on our listings for 100+ stores across an incredible range of sites. And also engage with customer comments and reviews from those sites as well, all in one place.

I can't think of anything I'm disliking at the moment.

Yext lets us easily create and manage listings for our stores across all the major sites and so many more I've never heard of. Plus we can engage with our customers' comments and reviews, both positive and negative to win back customers.

Yext is an overall easy to navigate software. Their customer service responds in a decent time frame for any issues. One aspect of the software I find convenient is all the listings link to the original source when there is notification of duplicate listings or corrections and not just the main area.

No downsides. But recently, I had an issue with my account reverting to being managed by an old agency out of the blue which was an unusual issue I had to have resolved. Hopefully going forward that will not happen again.

Our company has 31 operating locations. This enables listings to stay consistent as I would not have the ability to manually correct all the instances at this level.

Yext has been a great experience so far! The tool is easy to navigate and hitchhikers is very helpful.

The least helpful piece about Yext is it takes a very long time to make it through all the videos on hitchhikers.

Yext gives us one platform of truth and allows us to lock down the information on our google pages about our business.