Yellow Messenger Platform Reviews

What I like about Yellow AI is that it gives our customers a human like experience whenever they communicate with us. It has really helped my brand and my customer support team.

The team found it very easy to configure and we use it frequently.

Nothing at the moment, I use Yellow AI and I have no complaints.

Before yellow AI, we were facing problems with the customer support and relevant communications. But after yellow AI I am very thrilled to say that we have mitigated this problem and we can cater to a huge number of customers con-currently.

The best features of yellow.ai are easy-to-build chatbots, Natural Learning Understanding, Omni-Channel Conversations and support over a wide range of platforms like WhatsApp, Facebook and SMS

Yellow.AI comes with pre-built tools, thus provides less customizations and takes more than usual time to build and integrate the specific needs basis the present tech stacks

It helped us in reducing the TAT of response for short customer queries, personalized campaigns for customers over WhatsApp and real-time insights from the market to improve the content and increase the conversion

Its ease of using the solution is great. It has automatically created a chatbot for my company.

Integration with other platform can be made more easier

It is helping us in generating leads and also maintaining a relationship with customers. It has also helped us in providing ready solution for all customers queries

The AI technology built in the system is way powerful, acts like a friend give, helps us to choose better, provides good suggestions, the conversation surely help customer experience for expanding the business. Surely it does help in expansion of business.

There is nothing as such less helpful or dislike about Yellow.ai Every time surely it gave a good experience when ever I user the bot, and definitely it saved much time of mine.

Day to day daily tasks like task reminder, help in shopping, creating memories, It makes life very easy because its memory is dynamic, it keeps track of all events and shows it to me instantly.

It is one of the great platform for Chatbots. Provides seamless experience for Chatbots integration, easy to use.

Little complex for new users to get onboard on the platform.

Yellow.ai is helping us in conversation marketing, live conversations with the user, as well as automating customer services.

Integrates with existing platforms such s Teams and WhatsApp. Drag and drop setup, which is easy to use. Extensive analytics, which improves comprehension of user behavior. It can be customized and automated.

Requires a lot of time to learn. The support team is a little sluggish

Communication with customers is easy; they do not have to install new software. Instead, it is through platforms they already use, such as Teams, WhatsApp or other social media, which increases interaction and improves response times.

We have been using Yellow for quite some time now. I am glad that we chose them over the competition. The level of customization they provide in specific TAT.

Integration between Cloud Login and App Login

Our WA communications and our automations.

Easy to use, user-friendly platform. All in features where all our business requirements are met. We are using a Live agent system to answer customer queries from different platforms quickly and efficiently. Be able to send notifications by running campaigns targeting different customer segmentations. Chatbot flow runs smoothly with advanced AI to navigate an incoming users through our catalog and convert them into customers.

Nothing to dislike since all our business concerns are being handled professionally by Yellow.ai Team. In the start we do find some issues when running the campaigns in the testing phase, but they were resolved quickly.

Those are looking for AI Conersational Commerce and Live agent should go for Yellow.ai

Customer Service is one of the key part of our business. Answering customer in different social media platforms makes it's difficult for our business to handle. Yellow.ai Platform helps our business in bringing all our customer service under one platform where we can easily answer our customers efficiently plus Yellow.ai analytics allows us to evaluate the performance of our agents and make improvements in overall performance where needed. Its AI based Conversational commerce has allowed our business users to convert to customers quickly, providing ease of doing shopping guided by the trained chatbots to showcase our product catalog and purchasing it hasel free.

Natural Language Processing (NLP): Yellow.ai employs advanced NLP algorithms to understand and respond to user inputs in a more human-like manner.

Multichannel Support: It allows businesses to deploy chatbots across various channels, such as websites, messaging apps, and more, providing a seamless customer experience.

Integration Capabilities: Yellow.ai can integrate with other business systems and applications, allowing for a more cohesive and streamlined workflow.

Analytics and Insights: The platform often includes analytics tools to track and analyze user interactions, enabling businesses to make data-driven improvements to their conversational interfaces.

Scalability: Yellow.ai is designed to scale, making it suitable for businesses of various sizes and industries.

Learning Curve: Implementing and configuring a conversational AI platform may have a learning curve for users who are new to the technology.

Customization Challenges: Users might find certain limitations in terms of customization, depending on their specific use cases and requirements.

Integration Complexity: While Yellow.ai offers integration capabilities, some users may find integration with existing systems or databases to be complex or time-consuming.

Cost: The pricing structure of AI platforms can sometimes be a concern, especially for smaller businesses or startups with budget constraints.

Ongoing Maintenance: Like any technology, ongoing maintenance and updates are necessary. Users may find managing and updating conversational models or addressing technical issues to require effort and resources.

Enhancing Customer Engagement: Yellow.ai enables businesses to build interactive and dynamic chatbots and virtual assistants, improving customer engagement on websites, messaging apps, and other channels.

24/7 Availability: Automated chatbots created with Yellow.ai can provide round-the-clock assistance, ensuring that customers can get information or support at any time, leading to improved customer satisfaction.

Efficient Customer Support: By handling routine queries and tasks, Yellow.ai allows human agents to focus on more complex issues, making customer support processes more efficient.

Multichannel Presence: Businesses can use Yellow.ai to deploy chatbots across various communication channels, creating a consistent and seamless experience for users.

Data-driven Insights: The platform offers analytics and reporting tools, providing valuable insights into user interactions. This data can be used to make informed decisions and optimize the conversational experience.

Automation of Repetitive Tasks: Yellow.ai can automate repetitive tasks, reducing manual workload and allowing employees to concentrate on more strategic and value-added activities.

Scalability: The platform is designed to scale, accommodating the growing needs of businesses as they expand their digital presence and customer interactions.

NLP, Multi-channel support, automation, analytics, integration, and customization features.

NLP can be improved - some time results look irrelevant, bot creation can be made easier.

It helped us automate our customer support functions with bot feature, reduced mandate tasks and increase efficiency.