YayPay Reviews

1.) Automated dunning and communications with clients. Which are fully customizable so we can tailor the communication based on the client.

2,) All communications with client in one place.

3.) Empowering the client to access their own invoices, statements, manage payments and communications.

4.) Implentation was easy and the implementation team was so responsive, gave great input and ideas on how best to handle different situations.

Their own AR is a little unresponsive, but the product and support are fantastic.

Communications with clients, providing invoices, statements and dunning. Receipt of payments

I can process payments, send dunnings and emails, and add notes all in one place

We have invoices that are paid by partners and not the customer but they still will appear on the Yaypauy platform for the customer. Sometimes they will get confused and pay them.

We have been able to automate the dunning process, which has been very helpful in reaching out to customers. We have seen an increase in payments.

It helps customers make payments easier. They can find out where to add credit card info

I don't know any downside. Everything works great

its user friendly

How to locate statements

Great Customer experience and DSO reduction

Workflows are sometimes difficult to use

Allows singular place for collection notes and a self service customer portal which reduces time by AR to send invoice copies.

I use it every day to manage my client's portfolio across the world

Not able to see the credit note on the account, I have raised that question in the past

Online Solution platform for collections management

a good dunning system and easy to use

We have an individual rep who is able to assist with all of our requests and questions. She meets with us monthly and it has made our experience feel more personal.

There are a few details within the portal I wish were more customizable. Due to the nature of our industry many of our clients are paying more than 25-100 invoices at a time, which they can only do in small increments or via 'pay on account' which either slows them down, or loses the AR functionality that happens with individual invoice selection.

24/7 access to statements for our customers is a huge benefit. The online payment portal does help our small accounts receivable and invoicing teams manage many accounts and payments.

What is most helpful about YayPay is the efficiency it has created. I stay organized and keep everything up to date. Some of the best features would be the invoice discrepancy tool and multi-invoice emails.

The downside of YayPay is not being able to store/move emails in a defined folder to easily access later. Our team has found a work-a-round, but it would be useful.

A business problem that I have faced in the past would be growth rate vs accounts payable turnover. There are many high-volume customers that need attention and time which makes it hard to maintain all accounts. YayPay has made it easier to adapt and keep up with the demand so we don't negatively impact our customers or the company.

It's easy to see current and past statements and the customer can pay online. It makes billing easy and there's no more having to download and send individual billing statements. They can all be viewed in one place!

I can't think of anything that I dislike. I've used YayPay for a few years now and there isn't anything that I can think of that doesn't work well. It's intuitive and easy to use.

It's simple and reliable

It's easy for users to keep current on their payments, they can pay online instead of relying on bills getting through the mail on time; meaning we're getting our money faster!

It is like having a personal assistant working for you. if you set up all your workflows it is like having an extra AR person for free

there is not much to dislike about this system if you have tried SAP you will love how this flows

the easiest and the best personal assistant for collections

i can collect quicker with the dunning letters that are sent out with the workflow

The automated collection process is excellent! I couldn't imagine having to track all of these accounts manually!

Sometimes the A/R balance doesn't match exactly to what we see on the Netsuite side, but the difference is nominal. Also, I wish the statements were more customizable. Finally, I'm not a fan of how the credits and journal entries present themselves to the customer in their portal.

Automating collections emails/notices and providing a self-service portal for our customers to review/download their account history