xMatters Reviews

It just helps so much in making oncall respobsibilities so much more organized and reliable

I don't dislike anything - xMatters covers all needs

It solves the need for IT Alerting. Oncall is already stressful, so xMatters is the solution that helps mitigate that.

xMatters has been an incredible asset in my role where I manage project flows. By automating the ticketing process using xMatters, a lot of time is saved and therefore leads to few needs for manual manpower. It helps automate the alerts, which promotes timely responses to project issues. Incorporating of xMatters within our workflows has improved the effectiveness of our existing systems. A major pro is that time saved that we will get to put in other vital areas of the project.

Nonetheless, there are plenitudes of xMatters that could be made better. On some occasions I have met a problem with the maximum character’s limitation in payload of alerts, which can interfere the workflow.

xMatters has helped to resolve communication lag among members of our group. It automates the alerts and responses resulting in all stakeholders getting similar information to work on thus, minimizing response time by a great percentage.

xMatters is our all-in-one alerting tool. The various ways to integrate with our existing systems makes it super easy to combine and replace all existing alerts. It also provides all possible modern ways alerting on-call teams. We have been using the tool for many years and are very happy with it.

There's nothing that I don't like so far.

It has multiple interfaces and very easy to be used from custom codes or any other tools. e.g., API, converting email into a page

It has all the modern ways to alert: email, text, phone etc.

We are using xmatters with our monitoring system and using this tool we can easy integrate it with Jira and other tools and based on alert we can take multiple actions like acknowlege the alert, create tickets and many other things.

I have not observed yet any thing that i can discribe in dislike.

We are mostly using this app for monitoring our application and OS stats.

I love that I recieve multiple alerts until I acknowledge it. It makes sure that I dont miss a thing. Also simple to use and laid out well.

I cant add a second phone and title it as a phone. It makes me lable it as my iPad which can be confusing at times when I go to look at it

By ensuring tickets are being alerted to the techs when tickets are recieved my organization is staying ontop of deadlines and achieving the highest customer service. This helps me to never have to worry if I've missed a ticket.

The ease of use and works well most of the time. Easy to use making work flow very easy

Does not always sign in but not a real big issue

I am able to use it for information about client and then able to get Issues resolved quickly

X-Matters provides me with all the information I need to assist my clients in a timely manner. I don't have to worry about missing notifications.

The UI can be a little confusing at times.

Helps me and my cowrkers be quickly alerted to issues that need to be resolved.

xmatters is very easy to use, is to read, and easy to naviagte

I have been using xmatters for about 1 year now, and honestly I am really pleased with everything. If I had to choose one thing I guess it would be when I add myself to the oncall schedule that it would auto escalate to me as well.. Currently I have to add my name to the schedule and then go back in to escalate to me.. this is not a crazy big deal but would save some time

It helps us to recognize when we get a ticket that needs our attention

Multiple alert device. I can set up multiple devices, like 1) Phone App, 2) Call, 3 ) Text, 4 ) Email and waiting time

No, I haven't found it. It's really good for me.

I can handle system issues without delay.

This is simple platform with many useful tools

I have nothing dislikes as of now. This is useful to me.

It helps in automation and adaptive incident management.