XM Fax Reviews

Xmedius is extremely flexible in how it can deliver Fax Messages, it's also nice to have the Service Provider Edition and split up departments to customize their faxing needs, while maintaining a level of security between Departments in compliance with HIPAA, etc. Scalability is also key, with some great fail-over capabilities. Their Technical Support is top notch and is always willing to help regardless of the issue.

Lack of a MAC App to integrate MACs into Xmedius, the inability to chain "Sites" within the Service Provider Edition, to combine SITES, while still maintaining settings between sites. Also, with so many features available within Xmedius, sometimes it's hard for a business to understand the "Best Practices" on how yo setup Xmedius, and they don't do a good enough job in assisting here.

Once implemented, get ready for an explosion of growth, it will become a large undertaking. Also, this system requires multiple disciplines within IT to work together seamlessly, or it will get messy fast.

We are trying to deliver more reliable faxing through our enterprise, while offering new features that have not been available. Also in our industry, we have quite a few Fax Servers, of various brands in our environment, we are working to consolidate them all to one Fax Server.

The simplicity to utilize the fax process.

That I waited too long to begin using it. No other dislikes to-date.

I handle employee leave of absences and everything is time sensitive, both sendinng and receiving feedback.

The benefit that stands out the most is that I don't get the error of the manual fax machine, "FAILED TRANSMISSION".

The support resources that are available are incredible. They respond very quickly and are able to provide the required information. Will Larson does a great job supporting us and his training has been very valuable.

Documentation can sometimes be difficult to find information. It would also be nice to have an easier way to print confirmation pages at fax time.

The product is very easy to implement and the support is outstanding.

Our largest Xmedius customer is adding devices and locations every week. They love the Xerox connector and convenience of not having to run analog fax lines when offices or devices move.

The ability to customize XM Fax and adapt to any fax requirement is paramount. From web services to third-party integration and connections, no one can compete with XM Fax.

The technical configuration and reliance on third party products can introduce support challenges, especially for the novice.

Employ a knowledgable and experience reseller

I've successfully integrated XM Fax with document management solutions, database management tools and Transaction Authorization systems. I've also connected XM Fax to a wide variety of telecommunication and email platforms. I've helped customers make large savings in head count, telecommunications costs, management overhead, and even governance and liability exposure.

Ease of use and options that fit our needs. the system is very intuitive. Our users are able to navigate the fax system easily and the online help is great.

So far I have not had any dislikes to report

None at this tme

Fax distribution and the ability for the user to track fax status without intervention.

It never has any glitches and is seamless.

I like to get connected to some in support when I have issues. But I have to wait for a long time to do so.

None

We save so much on paper. Everything comes to the shared mail box.

XM Fax is easy to use. The ability to get your faxes delivered to your outlook email inbox is a fantastic feature.

Configuration complexity for Technology dept.

Sending and receiving faxes are easily achieved.

We are a hosted solution provider and work with many application vendors, out of the dozens of support teams for those applications the Xmedius support team has always been the most responsive. Everyone is knowledgable about the product and I've never had to stop and think "what are our SLA's for their support?", I can count the application vendor teams like that on one hand and the Xmedius support team is the top of that list.

That we don't have the opportunity for introducing more products by them.

Health and education-related requirements for maintaining fax in a digital era. The benefits would be the dramatic improvement on the modern Faxing process and Toughbook-like reliability of the Xmedius product we use.

Porting numbers, getting new numbers, and user/group setup

there are no downsides that i have found

Port existing numbers where possible

High cost of analog lines and security of faxes

Very Fast response from support when needed. Quick ti answer any questions. Friendly Techs

No dislikes so far. No issues system has been running without issues.

Simple fax solution and easy to use.