Xero Reviews

User Rating

4.2/5 (Based on 7,623 Ratings)

Rating Distribution

Excellent
66.1%
Very Good
14%
Average
4.4%
Poor
3.5%
Terrible
12%

User Sentiments

User Friendly Interface, Extensive Integrations, Automated Bank Feeds, Comprehensive Reporting

Unreliable Bank Feeds, Slow Support Response Times, Limited User Permissions, Lack of Phone Support

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Review Summary

User reviews of Xero are mixed. While many praise its ease of use, seamless integration with other platforms, and robust features for small businesses, they often express frustration with unreliable bank feeds, slow customer support response times, and lack of essential functionalities. Some users find the new invoicing system cumbersome, while others appreciate the help provided by Xero's support team, especially when it comes to technical issues. Overall, Xero is a powerful accounting software for small businesses but has drawbacks in its customer support and recent feature updates.

Pros

Excellent customer support with prompt responses and helpful advice.
Easy to use and intuitive interface, even for nonaccountants.
Seamless integration with other business tools and banking accounts.

Cons

Unreliable bank feeds can be frustrating and timeconsuming to fix.
Limited reporting functionality, and custom reports are difficult to create.
Customer service can be slow to respond, and sometimes lacks understanding of user needs.

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Reviews

arogers

December 9, 2024 Source: Trustpilot.com

Great support

Having recently had a query, we contacted the support team, who responded almost immediately. They were helpful, informative, patient and friendly and when the query required a telephone conversation they were happy to initiate this. Many thanks.

Sue Boersma

December 6, 2024 Source: Trustpilot.com

quick resolutions and relevant…

quick resolutions and relevant information

customer

December 6, 2024 Source: Trustpilot.com

Super quick and problem solved ⭐️

Date of experience: December 06, 2024