ReadyMode (formerly Xencall) Reviews

User Rating

4.5/5 (Based on 107 Ratings)

Rating Distribution

Excellent
75.7%
Very Good
11.2%
Average
3.7%
Poor
4.7%
Terrible
4.7%

User Sentiments

Excellent Customer Support, Efficient Predictive Dialer, Seamless CRM Integration, Customizable Features

Outdated User Interface, Occasional System Outages, DNC Risk Management limitations, Inbound Text Messaging limitations

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Review Summary

XenCALL, a cloud-based call center software, garners mixed reviews from users. Many appreciate its user-friendly interface, ease of setup, and extensive range of features, including call routing, IVR, and reporting. However, some users complain of occasional technical glitches, integration challenges, and limited customization options. While it excels in providing reliable customer support and offering value for money, its pricing structure and lack of advanced features may not suit larger enterprises. Overall, XenCALL is a solid choice for small businesses seeking a comprehensive and user-friendly call center solution.

Pros

Easy setup and intuitive interface enable effortless virtual communication setup.
Scalable solution allows expanding communication capabilities as your business grows.

Cons

Occasional connectivity issues might disrupt communication stability.
Lack of advanced call analytics and reporting features limits datadriven insights.

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Reviews

John Ellison

September 2, 2024 Source: Trustpilot.com

excellent customer service and…

excellent customer service and outstanding dialer software.

Justin Stillwell

April 2, 2024 Source: Trustpilot.com

customer service and communication are…

customer service and communication are top notch! I certainly would recommend ready mode to anyone trying to run a dialer!

customer

April 2, 2024 Source: Trustpilot.com

Best Dialer around

Easy to use and easy to set up. Can't be the price for predictive dialer.

Ryan Oldhamm

March 26, 2024 Source: Trustpilot.com

Great customer service super nice…

Great customer service super nice people and sales reps, alway on top of it. Mike Li was great and has done everything in a timely manner, this is the best dial I have ever worked with. Nothing else compares. I have zero complaints.

Amber Huggett

March 25, 2024 Source: Trustpilot.com

Great Customer Service

The customer service is very helpful.

Natali Yaacov

February 22, 2024 Source: Trustpilot.com

Very happy with ready mode portal

Very happy with ready mode team especially Pedram Dashti assisting me with the New Portal set up So far Im happy

Gary Klopp

February 14, 2024 Source: Trustpilot.com

Readymode is Ready to Dial

I love that I can create seperate scripts for different campaigns yet the dialer wil call multiple campaigns and offer the script that the data originates from. I am able to post leads to my CRM with the click of a button while statusing the lead at the same time. I can control the call results offered and manage the results as needed.

Readymode is the best dialer I have used yet.

Tyler V

September 29, 2023 Source: G2.com

"Best dialer out there!"

What do you like best about Readymode?

The performance of the system was phenomenal and the reporting makes it very easy to monitor how well the system is working. Their support team is also as good as it gets.

What do you dislike about Readymode?

There's no way to field inbound text messages

What problems is Readymode solving and how is that benefiting you?

Reaching out to as many people as possible in a cost-effective manner

Norma I

September 18, 2023 Source: G2.com

"Readymode offered a great service during my subscription"

What do you like best about Readymode?

The most helpful thing on readymode is the reports in real time and past time, those reports really helped me keep my team on line, also it us very user friendly.

What do you dislike about Readymode?

The DID usage could be better, they're always been flagged, the waiting time also.

What problems is Readymode solving and how is that benefiting you?

Contact sellers

Anonymous User

May 25, 2023 Source: G2.com

"ReadyMode Works!"

What do you like best about Readymode?

I've been with ReadyMode for almost five years now and they're as good as it gets! What I like about their state-of-the-art system are all the customizable configurations and features, which have helped my productivity and business grow exponentially. In addition to that, their knowledgeable tech support department has been so helpful. Anytime I need something they're literally one call away. They're very patient and will take time to make sure that your dialer is running to its fullest potential. They've always been able to quickly assist in answering questions or concerns. It means a lot to know that I have a reliable system to count on and a team of experts to support me in anything I need. I would highly recommend this CRM if you're starting out or have a team that needs a system that can help propel your business to the next level.

What do you dislike about Readymode?

The only thing I dislike could be occasional system outages, which only last for a few minutes to 30 minutes, although it's very rare. I'd say it probably occurs maybe 3-4 times a year.

What problems is Readymode solving and how is that benefiting you?

Their system is designed to help you make more connections in the least amount of time, which is exactly what I'm looking for.

ReadyMode (formerly Xencall) Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use ReadyMode (formerly Xencall)?

Review Summary

Pros

Cons

John Ellison

Justin Stillwell

customer

Ryan Oldhamm

Amber Huggett

Natali Yaacov

Gary Klopp

Tyler V

Norma I

Anonymous User

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