Xactly Incent Reviews

User Rating

4.5/5 (Based on 840 Ratings)

Rating Distribution

Excellent
58.9%
Very Good
31%
Average
7.3%
Poor
1.5%
Terrible
1.3%

User Sentiments

Accurate Commission Calculations, Flexible Commission Plan Configuration, User-Friendly Interface, Excellent Customer Support

Analytics Functionality Limitations, Complex Administrative Processes, Slow System Performance, Limited Reporting Customization

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Review Summary

Based on user reviews from TrustRadius, G2, and Capterra, Xactly Incent is generally well-received. Users praise its ease of use, comprehensive features, and helpful customer support. Many users find it effective in automating incentive compensation processes, improving sales performance, and increasing transparency. However, some users have reported occasional technical glitches and a learning curve associated with setting up and customizing the software. Overall, Xactly Incent is considered a reliable and valuable tool for managing incentive compensation programs.

Pros

Automated incentive compensation management: Simplifies complex incentive compensation calculations.
Flexibility for diverse compensation structures: Supports various pay models and rules.

Cons

Limited customizability: May not fully adapt to unique business requirements.
Integration challenges: Reported difficulties in integrating with other systems.

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Reviews

Ashley N

May 27, 2025 Source: G2.com

easy to login nothing changes about its overall look so im comfortable when i open it each time no issues as of now i like it and will continue to use it helps me check and track my compensation monthly i like it so far

Verified User in Computer Software

May 20, 2025 Source: G2.com

Xactly Incent as a User

What do you like best about Xactly Incent?

Easy to use to view incentive statements, and the ability to pull accurate data. Use it frequently to check incentive and quota.

What do you dislike about Xactly Incent?

It can be slow and takes time to load the details within the CRM

What problems is Xactly Incent solving and how is that benefiting you?

Helps with understanding the monthly and quaterly sales compensation including the performance metrics for individual spiffs and metrics

Jim A

May 20, 2025 Source: G2.com

Xactly Incent is the way to go.

What do you like best about Xactly Incent?

EVERYTHING! Calculations and Results are conistant and done at the push of a button.

What do you dislike about Xactly Incent?

The only thing that I don't like about Incent is that we hadn't integrated Workday into it.

Recommendations to others considering Xactly Incent?

That would've made life a lot easier if we had. But at least we're getting it done now.

What problems is Xactly Incent solving and how is that benefiting you?

We are fully automating our entire process and fully eliminating the need for any spreadsheets.

Verified User in Health, Wellness and Fitness

May 18, 2025 Source: G2.com

Xactly the way Variable Compesation should be! It is easy to customize and use.

What do you like best about Xactly Incent?

Use Xactly Incent to pay quarterly and annual commissions and bonuses. It is easy to use, user friendly. It keeps track of all the bookings and payments made on particular orders. We have split assignments as well as various lines of business - which are brought in from SFDC, and Xactly Incent module is able to complete the calculations and the analytics module provides the reports that are used by our leaders.

What do you dislike about Xactly Incent?

In the heirarchy work space, when one person needs a version, the version needs to created for all. when you search for a person for the Incent statement, the "enter" key does not work - you need to select the populated person under the search bar.

What problems is Xactly Incent solving and how is that benefiting you?

It keeps track of the attainmnet percentages. It is acpable of paying at an accelerated rate when people reach different levels of attainment. It can prorate the payment based on the incent start date. It also keeps track of YTD payments made.

Krysta D

May 16, 2025 Source: G2.com

Incent is solving all of our commission struggles! The streamlining of plans and automation to our Salesforce is essentially in this success! If you aren't using Xactly, you're doing it wrong!

What do you like best about Xactly Incent?

I have been using Xactly Incent for a little over 3 years and I am genuinely impressed with how much it has streamlined my workflow. One of the things I appreciate most is the automation. Automation is a total game changer!! Calculating commissions used to be a tedious, manual task that took up too much of my time. Now, with just a few inputs, the software handles everything accurately and efficiently. I really like how it accommodates different commission structures, whether its tiered, flat rate or custom plans.

What do you dislike about Xactly Incent?

Recommendations to others considering Xactly Incent?

The integration with our Salesforce CRM has been integral in the success of implementing this software into our day to day!

What problems is Xactly Incent solving and how is that benefiting you?

Angie c

May 16, 2025 Source: G2.com

Xactly is intuitive, data-driven, and now even smarter with AI-powered features on the horizon.

What do you like best about Xactly Incent?

I've been using Xactly for some time now, and it's clear the platform is evolving in a direction that prioritizes both intelligence and usability. With its growing set of features, especially the upcoming AI enhancements, Xactly continues to be a strong choice for sales compensation and performance management.

What do you dislike about Xactly Incent?

Xactly offers a well-thought-out user experience. The platform is intuitive once it's configured, with dashboards and menus that are logically organized and easy to navigate. While the initial setup can be a bit technical depending on your org’s complexity, day-to-day usage is straightforward. Features like guided workflows and robust search functionality make it easier for users to get what they need quickly, without hunting through layers of options.

Recommendations to others considering Xactly Incent?

The platform has a modern, clean design that’s both professional and user-friendly. Visuals are used effectively to highlight trends, goals, and performance metrics. Reports and dashboards are well-structured and visually appealing, which helps when presenting insights to leadership or sales teams. Xactly manages to combine aesthetics with functionality in a way that enhances the user experience without overwhelming it.

What problems is Xactly Incent solving and how is that benefiting you?

While Xactly has many strengths, there are a few areas that could be improved. One of the main challenges is the lack of instructor-led training. Most of the available training is self-paced, which makes it difficult to ask questions or get clarification in real time—especially when dealing with complex setup scenarios. Additionally, the cost of training and certifications is quite high, which can be a barrier for teams looking to fully leverage the platform.

Verified User in Security and Investigations

May 16, 2025 Source: G2.com

Excellent Workflow Solution

What do you like best about Xactly Incent?

Having everything in one clean layout that's easy to interpret or flow through is a major advantage that many organizations have not come to realize quite yet. Productivity suffers dramatically when utilizing various software options to complete various tasks that could otherwise be completed in a more Streamlined process like Incent. This makes training, and absorbing of that training more efficient and productive.

What do you dislike about Xactly Incent?

The only thing that comes to mind, is that sometimes many options can be counterproductive or confusing. Not to say that once utilizing, I may experience this. But I believe there could be a challenge in ensuring that folks are using Incent for the appropriate functions and knowing about the capabilities that they do have access to. I believe it could be helpful to provide exemplary cases or processes that have been implemented in an effort to display the functions, capabilities and usefulness of incent.

What problems is Xactly Incent solving and how is that benefiting you?

Our previous model relied on our CRM to present the information to us in a complicated manner that was scattered amongst many different dashboards/displays and had to be configured uniquely to display or demonstrate the results we were trying to see. It was taking way too much time, and despite my engagement with Incent I do believe that I see a light at the end of the tunnel with Xactly, which will simplify those efforts.

Jagannath P

May 16, 2025 Source: G2.com

Impressive Upgrades to Xactly: Streamlined, Powerful, and Ready for Implementation

What do you like best about Xactly Incent?

The recent upgrade is impressive, as it brings all reporting platforms together in one tab, simplifying navigation. The streamlined import/export facility is another fantastic enhancement. Additionally, I really appreciate the AI/ML features and the new PLAN implementation functionality.

What do you dislike about Xactly Incent?

Recommendations to others considering Xactly Incent?

I'm excited to utilize these upgrades with my existing license and look forward to implementing them in the current financial year. Great work, Xactly team!

What problems is Xactly Incent solving and how is that benefiting you?

One downside of the Delta process is that it still takes too much time

Verified User in Financial Services

May 15, 2025 Source: G2.com

Automating the process has saved time, reduced errors, and increased visibility for all users including Sales! Agile and Customizable ICM Platform

What do you like best about Xactly Incent?

With the right implementation and use of best practices, Xactly Incent is an easy tool to use that can automate any comp plan process. I recommend working closely with their team to make sure your setup and strategy make sense for what you are trying to accomplish - over time you'll learn there are sleek ways to do just about anything.

What do you dislike about Xactly Incent?

The main downside is in certain areas of Incent, the user interface is outdated or missing small key features that would improve quality of life (eg: being able to hover over an area where text is cutoff from the textbox window and see what the entire field says, having a search box feature instead of pick lists, etc.) Which I'm happy to say is the biggest complaint - nothing major!

What problems is Xactly Incent solving and how is that benefiting you?

Prior to Incent, our processes were extremely manual, time-consuming, and had many errors from Excel upload sheets.

Dwayne L

May 8, 2025 Source: G2.com

Xactly Incent-Upside

What do you like best about Xactly Incent?

Easy to navigate and operate. End users ability to see commission faster

What do you dislike about Xactly Incent?

PPP, hard to navigate and use, end users are normally lost. Requires multiple sessions for clarification. Need a drill down on PPP

What problems is Xactly Incent solving and how is that benefiting you?

Having data loads on a weekly basis and giving end user access to their commission faster and more accurately.

Xactly Incent Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Xactly Incent?

Review Summary

Pros

Cons

Ashley N

Verified User in Computer Software

Jim A

Verified User in Health, Wellness and Fitness

Krysta D

Angie c

Verified User in Security and Investigations

Jagannath P

Verified User in Financial Services

Dwayne L

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