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X-Cart Reviews

User Rating

4.3/5 (Based on 118 Ratings)

Rating Distribution

  • Excellent

    57.6%
  • Very Good

    29.7%
  • Average

    5.9%
  • Poor

    2.5%
  • Terrible

    4.2%

User Sentiments

Reliable Platform, Extensive Customization Options, Responsive Customer Support, SEO Friendliness

Limited Shipping Methods, Occasional Technical Glitches, Lack of Built-in CMS, Time Zone Differences with Support Team

Do You Use X-Cart?

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Review Summary

X-Cart is generally praised for its ease of use, customizable features, and strong SEO capabilities. Users appreciate its user-friendly interface, comprehensive features, and the ability to create professional-looking online stores. Additionally, X-Cart's SEO capabilities are highly regarded, with users highlighting its ability to improve their website's ranking in search engine results. However, some users have reported experiencing occasional bugs and glitches, as well as difficulties with customer support. Overall, X-Cart is a well-received e-commerce platform that offers a range of features, customization options, and SEO tools to help businesses create and manage online stores.

Pros

  • Easy to use interface with draganddrop functionality for product management.
  • Provides comprehensive ecommerce features including product catalog management, inventory control, and order processing.
  • Supports multiple payment gateways and integrates with popular accounting and shipping systems.

Cons

  • Limited customization options compared to other ecommerce platforms.
  • Lacks some advanced features such as multistore management and B2B capabilities.
  • Customer support could be improved in terms of response time and resolution.

AI-Generated from the text of User Reviews

Reviews
AK

Anshuman K

November 21, 2023 Source: G2.com
""X-Cart: A comprehensive e-commerce solution for businesses of all sizes""
What do you like best about X-Cart?

Adaptability and scalability are among the most essential strengths of X-Cart, and that's considered a good platform to e-commerce operators requiring a mechanism type conducive to their business growth. The platform is equipped with a suite of extensions and integrations to allow the tailoring of the solution to some more specific requirements. X-Cart also features quite deep reporting and analytics tools that help in tracking sales, customer behavior, and various performance metrics over time.

All in all, X-Cart is a very high customizable and configurable e-commerce solution for the businesses of any size and of any industry. I am particularly impressed with the friendly-user interface and its ease-of-use as well as a comprehensive suite of support and resources that are available. I recommend X-Cart as a reliable and scalable e-commerce platform for businesses that really want to maximize their online sales potential.

What do you dislike about X-Cart?

As a data analyst, and e-commerce operator, I don't find any particular dislike points about X-Cart. But for those who are willing to utilize it with their hands in shackles, the flexibility of customizations or extendibility might be somewhat intimidating for them occasionally as it demands a technical hand. Moreover, even though it boasts of a very extensive knowledge base and support resources, the platform might turn out to be a little bit daunting for some users in their navigation around and getting exactly what they are specifically after.

Another con likely to be associated with X-Cart is performance, especially where your website gets huge traffic bursts. In this case, the platform may not cope with such spikes and loading will stagger negatively influencing user experience. Yet X-Cart has several kinds of servers to eliminate this problem such as dedicated servers and cloud-based solutions.

What problems is X-Cart solving and how is that benefiting you?

As an e-commerce operator, I have found X-Cart to be an essential tool for streamlining my online store's efficiency, scalability, and competitive advantage. The platform's user-friendly interface and customizable options have significantly improved my ability to manage my store, while X-Cart's robust features have helped me effortlessly handle increased traffic and growth without impacting performance. Moreover, X-Cart's versatility in expanding to new markets and customizing my store to meet my target audience's needs has helped me increase sales and maintain high levels of customer satisfaction.

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RO

Roy O

May 11, 2023 Source: G2.com
"X-Cart truly gets my selling point!"
What do you like best about X-Cart?

X-Cart makes my digital experience pleasantly simple and concisely streamlines my business objectives. I enjoy the platform interfaces usability and aesthetics.

What do you dislike about X-Cart?

There is nothing to say here; service is good, delivery is absolute, and the website works ideally once set up. I would enjoy some more customization options for personalization.

What problems is X-Cart solving and how is that benefiting you?

X-Cart is streamlining my business objective in a pleasant digital expression that reflects my vision and goals as an entreprenuer. This application gets my selling point!

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TA

Teresa A

March 1, 2023 Source: G2.com
"Customer service is bar none."
What do you like best about X-Cart?

The customer service is bar none. The team is always helpful and eager to assist us. If they haven't heard from us in a week or so, they reach out to see how we are doing. We have never experienced such marvelous customer service anywhere at any time.

When researching software for our multi-vendor marketplace, X-Cart was the only company that asked us about our project and what we wanted to accomplish. Seriously, NO OTHER company took a personal interest in us or what we wanted to do. Our rep met with us face-to-face on Zoom and was unrushed in her approach. She answered our questions to the best of her ability and quickly got back to us on questions she needed to research for us first.

The Knowledgebase (written tutorials) is a marvelous, searchable tool. It is well-written and illustrated. But we are using the most recent version of X-Cart. When the Knowledgebase doesn't answer our questions sufficiently, we can contact the team via their new HelpDesk tool. Usually, we can get a quick resolution to our issues.

We expected bumps in the road when we started our new marketplace, especially since we're using the latest version of X-Cart. There were minor glitches in the first few days, but the team was on it immediately. I can't imagine any company giving better support than we have received with X-Cart.

What do you dislike about X-Cart?

We couldn't stay in touch with the sales rep who held our hands through the learning and deciding process. She became such a friend to us, we were sad to see her go. Our new rep has been excellent too, but Katrina will always be the face of X-Cart to us.

What problems is X-Cart solving and how is that benefiting you?

While starting a multi-vendor store with no experience is not for the faint of heart, X-Cart makes it accessible to anyone willing to learn. With this excellent software, we've created a very polished-looking storefront, product pages, and individual shops for our vendors. Most of our vendors are not very tech-savvy, so we needed software to allow them to create and manage their shops with relative ease. X-Cart meets that need better than any other software we researched.

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AC

Abhiram C

November 17, 2022 Source: G2.com
"Our new website's customization is simple thanks to X-cart."
What do you like best about X-Cart?

With X-Cart, there do not appear to be any barriers. I'm always able to complete the tasks I want to. There is a fantastic X-Cart community that offers many of benefits.

What do you dislike about X-Cart?

I can genuinely say that there is NOTHING about X-Cart that I detest. If I had to mention anything, it would be the time difference.

What problems is X-Cart solving and how is that benefiting you?

Simple and efficient customer billing and communication are provided. The ability to add components through the menu system and the simplicity of bulk updating product information are excellent. The store software is impressive out of the box, but the option to add modules if necessary makes this pick fantastic for us.

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DB

Doug B

July 12, 2022 Source: G2.com
"The best e-commerce soultion I have found."
What do you like best about X-Cart?

X-cart was simple to implement, has an easy administrative interface and back end support is great.

What do you dislike about X-Cart?

The system has limited "out of the box" reporting.

What problems is X-Cart solving and how is that benefiting you?

Customer invoicing and communication is simple and effective. Easy of bulk updating of product information is fantastic and the ability to add on components through the menu system is great. Out of the box the store software is great but with the ability to add on modules if needed makes this choice fantastic for us.

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RF

Rob F

May 3, 2022 Source: G2.com
"a versatile solution which is reliable and effective."
What do you like best about X-Cart?

The versatility of the solution, it can be heavily customised to satisfy any application. The support team are generally efficient and effective. I have used this solution since 2006.

What do you dislike about X-Cart?

even at the highest level of support they can be difficult to reach by phone out of normal office hours, however there online ticket system is generally very efficient.

Recommendations to others considering X-Cart:

This is a reliable solution and I recommend it.

What problems is X-Cart solving and how is that benefiting you?

we use them as an eCommerce solution for high value industrial supplies. They enable us to connect with our customers in a manner which is more efficient than our competitors.

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LG

Liz G

April 14, 2022 Source: G2.com
"X-Cart has made customizing our new website easy!"
What do you like best about X-Cart?

The staff at X-Cart has made customizing our new website easy! They have been very careful to get our specifications correct.

What do you dislike about X-Cart?

Nothing so far! I have had absolutely no complaints.

What problems is X-Cart solving and how is that benefiting you?

Our website has needed to be very customized and they have been very careful to make sure we are getting exactly what we need.

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E

Emerald

November 22, 2021 Source: Financesonline.com
Amazing platform! The best!
PROS: This is a really great platform for eCommerce but the best thing about it is its friendly and professional customer support staff. They helped me a lot!
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AU

Anonymous User

August 25, 2021 Source: G2.com
"X-cart es sin duda mi plataforma favorita"
What do you like best about X-Cart?

Es facil, intuitiva, tiene miles de plantillas, se puede integrar practicamente con todo, permite diseñar cosas espectaculares y es ideal para comercios electrónicos

What do you dislike about X-Cart?

No hay nada que no me guste, es una gran herramienta de trabajo para diseñadores y desarrolladores

What problems is X-Cart solving and how is that benefiting you?

He diseñado tres comercios electrónicos en ella y tanto la experiencia que brindan a los usuarios como el resultado final nos han dejado muy satisfechos

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P

Pat

August 12, 2021 Source: Financesonline.com
Reliable tool for eCommerce
PROS: X-Cart's performance is top-notch! It's a powerful and functional tool.
Read more

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