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Wrangle meets users where they are already doing work, as opposed to requiring you to maintain a whole other app and tab open at all times. More importantly, it goes to the place where all sorts of asynchronous work shows up - in Slack. The problem is that all that work sortof just hangs around, needing to be structured, tracked and completed. Wrangle does exactly that!
The downside of using Wrangle is if your entire org is working off of a big, monolithic piece of software, it might have less of that structure there for you.
The choice to be based out of Slack seems to be an intentional tradeoff, where they're more focused on letting you do work where you already are instead of asking the dreaded 'go file a ticket in Jira' that is so infrequently done when requested.