Workato Reviews

Great user interface for building integrations - fast.

There are some niche features left to be desired when working with certain application integrations. However, the community library is vast and growing. I see this as minor. There is always a workaround.

Order to Cash. Procure to Pay. License Optimization. I can show crystal clear ROI and justify the Workato cost easily.

Workato is very easy to use with the drag and drop interface. They have many out of the box connectors that are simple to setup and we have even been able to create custom connectos easily as well. You also don't have to sacrifice power for ease of use as we have been able to create some powerful and robust workflows. They also have great support if we do run into issues building recipes.

The only two things I wish were different is being able to use many different instances of a service in the same recipe. Right now the most you can have is two. If you have more than two Salesforce/Marketo/SAP etc. you need to create multiple recipes and/or use functions. Second, there is no 'while' loop. You can build a simple enough workaround but it would be nice to have it out of the box.

We have many different marketing automation instances so we often can't use native integrations because we need to be able to route information to the correct instance based on an input. We also use Workato to pass data to other instances and keep lead information in sync and to export activity data, transform it, and send it to a data warehouse.

I've started working with Workato and Workato team a few years ago. The tool as proven effective even when not using it to it's full capacity. The Workato team is very dilligent in supporting and making sure you're using it to the best of its abilities and are always available to support, review and consider your input. I do believe the tool will get better and better, and so far as been a fulfilling experience.

There aren't many so far. It's a bit hard to understand exactly what's the most suitable subscription for the organization needs and the models available might need still some work but the commercial team is very flexible and patient.

Workato made it very easy to integrate several internal tools at use in our company as well integrating with outside partners.

Ease of Use

Customer Support

Resources and Self-Learning Center

Available Apps for intergation

Recipe Community Hub

None - there are at times moment when the recipes would have an error or bug for no reason other than a particular issue with that recipe type but that is far and few between.

Workato has been a game-changer in solving critical data integration challenges within our organization. Before Workato, our data was siloed and difficult to access, hindering our ability to get a complete understanding of all the different data points from various applications. Workato has the easiest to use and set up integration capabilities, and we have been able to connect our systems to allow for data to move across our organization so all can access.

We do majority of our data cleansing and formating in Snowflake first, so our use cases is mostly automating business processes and moving data around to different applications. However, this has allowed us to reduce manual effort in more processes than I can count, and has significantly improved our overall productivity.

I also really love how user friendly the interface is, and found it to be very easy to learn and adopt the program after reviewing some additional resources on their community site or through their training videos.

Their support is also FREAKING AWESOME!! I have an issue, I open up a chat, and I get to speak to someone in less than 10 minutes and 9 times out of 10, we resolve it together in 10-15 minutes. I really really love this tool, and it's one of those applications that you don't realize you need until you have it.

Datapill in recipes, facilitate building recipes and send information from one action to another, even when we use HTTP calls it's possible to use data pills in other actions

Workato support chat, I need to click on 3 or 4 different options to open a running chat or start a new one.

Workato doesn't have to search for software used in recipes.

Integration with other software, like digital signature, storage in clouds, ERPs, SQL databases, WhatsApp, OCR software to automate manual actions in the process, and have more efficient and integrated workflow

Workato has robust and versatile integration capabilities which is invaluable in architecting seamless and efficient workflows, significantly reducing development time and effort. It’s extensive community library of pre-built connectors and adaptors allows for rapid integration with a multitude of applications and services. It is easier to create and manage complex integration workflows, even for those without extensive coding expertise. This empowers cross-functional teams to actively participate in the integration process fostering collaboration and agility in adapting to changing business requirements.The platform's real-time data synchronization capabilities are also commendable. As an Integration Architect, having the ability to ensure that data is synchronized across systems instantaneously is crucial for maintaining data accuracy and consistency throughout the integrated ecosystem.

While Workato is a powerful integration platform, there are a few considerations that could be improved from an Integration Architect's perspective. As with any integration platform, the adaptability to extremely specialized or unique integration scenarios might have some limitations. Workato excels in providing solutions for a broad range of integration needs, but in highly specialized cases, some custom development might be necessary. Enhancements in providing more extensive customization options could address this concern.Overall, while there may be room for improvement, the strengths of Workato significantly outweigh any drawbacks, making it a preferred choice for Integration Architects seeking a comprehensive and efficient integration solution.

In our organization workato is instrumental in overcoming the challenges associated with integration projects. It's capabilities in simplifying workflows, addressing diverse application ecosystems, facilitating real-time data synchronization, promoting cross-functional collaboration, ensuring scalability and providing efficient troubleshooting contribute significantly to the success of integration initiatives. The platform's benefits extend beyond development, positively impacting the overall functionality and performance of integrated systems.

Workato is one of the best IPaaS tool in the market. It is easy to use even if you don't have any dev experience. The implementation of the integrations are very easy.Even if we stuck at some point, the live chat feature which helps us to chat with experts to resolve our issues. We have recently implemented our employee onboarding process with Teams Workbot feature which saves lot of time. Initially we bought workato for few automations for support team, our business leaders are happy with how workato helps their daily activities which made us to expand automations for IT,Sales,Billing,Finance and Procurement teams.

Though workato uses no code recipes, for some use cases we need to customise the logic for that we need to write code. Currently workato provides Python and JavaScript for custom code but it has some limitations comparatively with other IPaaS tools. If we are able to code easily then it would be greater advantage for complex use cases.

Although there are lot of tools available in the market, the process of building APIs is easy and cheap in workato which helps us to automate lot of activities in different teams. The workbot feature helps us to communicate with different teams efficiently to reduce the time for on boarding process of employees.

Workato's partnership exceeded all vendors I have ever worked with. They engaged throughout our project, ensuring we delivered value to our business. They set the bar very high!

Workato continues to innovate and improve on all fronts. Processing largely occurs in the cloud. It would be helpful to have the ability to push down processing for on premise integrations.

Workato provided the capabilities for cloud to cloud integrations, facilitating our SaaS vendor connections and integrations.

The ease of use of the interface and the the support team.

The site management and ability to get basic metrics

Workato should definitely be one of the tools for anyone considering automation currently IT process. It is a very powerful tool but lends itself to learning it very quickly.

Automate repetitive task relatively easy and eliminating the human errors prone to these task. A lot of time has been saved.

Helping not only IT but other organizations automate their process.

Workato is amazing at integrating applications from an Ease of Use low code perspective. Their customer support and professional support is incredible. Hands down the best I have ever worked worked. This tool was also so easy to set up. You can set up automated processes in minutes / hours instead of days.

Not many downsides to this tool. Way more pros than cons.

Past process consisted of lack of integrations between systems. Also, lack of ingegration between systems and processes. Now we are able to connect our automation tools with our change tool and even load transactions to our ERP systems in a SOX compliant manner.