Wolken ServiceDesk Reviews

Timely and perfect delivery! Always on the ball!

No issues. Perefct performance. Great team.

User satifaction. Efficiency. Achieving our Business Goals. Implementation smart, speedy and flawless. No language issues. Workls all over the globe.

It would be very easy to track the Complaints/ Issues and help us to reslove the customer issues on the given SLA time.

Very healpful to resolve the Customer Complaints ontime.

Not observed not much Downsides, need some more developments.

Easy installation & configurations. Ready to Go workflows. No headache of owning and maintaing the products / services

To create and customize the dashboards & frequency of use

It is helping to unify the ticket management process across multiple customers

.Easy setup and quick go live

Flexible and easy to configure

Can manage complex flows with little effort

Have not found any signifcant drawback that can be highlighted

It is a very easy to use, flexible tool at a very competitive price. I enjoy working with the leadership team at Wolken who have a deep understanding of the software business and other business they touch.

I'd love it if they would only have me as their customer :) - hard to identify anything to dislike to be honest, our interactions over the past five years have only been positive.

We needed a platform to meet our need to help provide excellent customer support to our customers. We're an enteprise software house and our customer can face complex issues - Wolken allows us to capture all required information in an easy and flexible way which leads to a smooth experience for both our customers and employees.

Wolken ServcieDesk is loaded with features like omnichannel support, knowledge base, reports and analysis, and it helps us keep our customers satisfied and happy.

There is nothing to dislike about the product.

Wolken ServiceDesk helps achieve seamless customer interactions, and it has helped us improve our customer satisfaction scores and agent efficiency.

Easy to use and configurable Saas product with a good product quality and delivery options.

Not applicable

There are no issues that I came across

Everything teams need to deliver value fast.

Ability to use natural language to describe issues and very prompt and relevant responses from our knowledge bases

Responses can be more human like especially along the lines of what's offered by some of the large language models .. perhaps integrating with such will make it better

Reducing the calls to our admins for solving routine IT configuration issues..

Wolken Service Desk helps us achieve our customer satisfaction goals with accuracy, predictability, and control. I particularly like the aspect of building knowledge bases to reduce time to respond better.

Nothing particular. Wolken is very responsive to our requests to fine tune our implementation and their engineers are competant.

Making the customer feel CUBOT BI is a responsive company, is the biggest benefit of using Wolkrn products.

Wolken service desk ticks all the boxes for a service desk tool. Easy to use, has all the features that required for operations and the ease of integrations with third party platforms is a great plus point.

There is nothing to dislike about the tool. Any product has to go through its evolution with time and AI/ML features are being proposed for future releases and looking forward to experiencing the same.

Currently we are using Wolken service desk for all our customer delivery where SLA's are key for operations. The ease of creating tickets, the operations flow and visibility to our customers is seamless. The knowledge base helps us and also users to resolve the tickets/issue faster. The reports and dashboards helps us generate our weekly/monthly reports easier and the tool becomes single point of reference/proof for review.