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Wix Reviews

User Rating

4.2/5 (Based on 9,005 Ratings)

Rating Distribution

  • Excellent

    65.1%
  • Very Good

    14.4%
  • Average

    4.5%
  • Poor

    1.9%
  • Terrible

    14%

User Sentiments

Customer Service, Ease of Use, Website Templates, Design Flexibility

Mobile Optimization, SEO, Pricing, Domain Issues

Do You Use Wix?

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Review Summary

Wix receives mixed reviews, with many users praising its ease of use and excellent customer service. Particularly, Wix's support team is often commended for their knowledge, patience, and willingness to go above and beyond to resolve issues. However, some users complain about hidden fees, difficulties with domain transfer, and a lack of transparency regarding pricing and cancellation policies. Wix's platform itself is generally appreciated for its user-friendliness and feature-richness, but some users find it limited in terms of customization and functionality.

Pros

  • Wix offers a userfriendly interface suitable for beginners.
  • Their customer service is responsive and dedicated to helping users.
  • Wix provides a wide range of features, including SEO tools and app integrations.

Cons

  • Some users have reported issues with hidden fees and autorenewal practices.
  • Wix's pricing can be expensive for certain features and plans.
  • Customization options within Wix Studio can be complex for secondary users.

AI-Generated from the text of User Reviews

Reviews
ÖÇ

Özgür Taylan Çelik

December 5, 2024 Source: Trustpilot.com
Wix is always caring
Wix is always caring

I like how easily reachable the Wix customer care is. I love how they approach to problems and always finds the best solution
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VU

Valued Wix User

December 5, 2024 Source: Trustpilot.com
Thank you wix
Thank you Wix
Read more
VU

Valued Wix User

December 5, 2024 Source: Trustpilot.com
I am not a computer expert,but with Wix…
I am not a computer expert,but with Wix teams I am running my business. Thank you
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VU

Valued Wix User

December 5, 2024 Source: Trustpilot.com
Amazing customer experience from Daniel
Date of experience: December 05, 2024
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VU

Valued Wix User

December 5, 2024 Source: Trustpilot.com
Yana the expert was fabulous and helped…
Yana the expert was fabulous and helped me for a couple hours woth a problem tha was very difficult. she solved my problem, i hope can chat with her again.
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c

customer

December 5, 2024 Source: Trustpilot.com
Wix works well
I like this platform
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JW

Jackie W. - WSQ

December 5, 2024 Source: Trustpilot.com
Great customer service!
Great customer service with helpful people willing to go the extra mile for service.
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A

Amy

December 5, 2024 Source: Trustpilot.com
fantastic customer service
Date of experience: December 05, 2024
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HB

Holly B

December 5, 2024 Source: Trustpilot.com
Wix=Happy Entrepreneurs
I've been using Wix for over 10 years. They have added so many features to the site that it really grows with the needs of your business. The one thing I really appreciate is the customer service features they are currently using. The chat today helped me with 3 issues I had. From this I learned and will now be able to clean up those issues quickly.
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VU

Valued Wix User

December 5, 2024 Source: Trustpilot.com
Solid experience with Wix
Always reliable.
Read more

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