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Wirex Wallet Reviews

User Rating

3.7/5 (Based on 8,604 Ratings)

Rating Distribution

  • Excellent

    57.6%
  • Very Good

    9.7%
  • Average

    3.3%
  • Poor

    2.9%
  • Terrible

    26.5%

Do You Use Wirex Wallet?

Write a Review

Review Summary

User reviews of Wirex highlight both its potential and its significant shortcomings. While praised for its user-friendly interface, fast transactions, and multi-currency features, Wirex faces widespread criticism for its poor customer support. Frequent complaints include account restrictions and closures without explanation, lengthy delays in processing withdrawals, and lack of response to support inquiries. Several users reported feeling scammed or having their funds frozen, raising serious concerns about the platform's reliability and trustworthiness.

Pros

  • Easy to use and quick transactions for crypto.
  • Offers a physical card for everyday crypto spending.

Cons

  • Unreliable customer support with long response times.
  • Accounts can be blocked without explanation or access to funds.
  • High inactivity fees and hidden fees on exchanges.

AI-Generated from the text of User Reviews

Reviews
AP

Alexandra Maria Postolache

December 10, 2024 Source: Trustpilot.com
I am very satisfied and fulfilled with…
I am very satisfied and fulfilled with this bank.
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jn

josh norman

December 9, 2024 Source: Trustpilot.com
Very professional work ethic
Very professional work ethic, for people who might be scared to try somethin new they got ya covered . you dont have to worry about your money at wirex.
Read more
JK

JANKA KOSTOLNIKOVA

December 6, 2024 Source: Trustpilot.com
It is very easy to open the account
It is very easy to open the account, make quick physical card orders and quick transfers, defo recommend it.
Read more
SS

Scott Simpson

December 5, 2024 Source: Trustpilot.com
Nice and easy does it
Date of experience: December 05, 2024
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ES

Elvira Schnorr

November 22, 2024 Source: Trustpilot.com
One of the oldest and the best
One of the oldest, and the best, serious guys when it comes security mesurs.
Read more
P

Pedro

November 18, 2024 Source: Trustpilot.com
Great platform,great beneficts, Token WXT with huge potential
(I am in wirex from april 2017)
It is one of the most complete financial platforms and transfers work fast, they are usually immediate. The card depending on the level of wxt you have you can get Cashback for each purchase. You can have many different cryptocurrencies and do Staking easily, interest is paid weekly. Regarding TOKEN WXT, you are in a unique moment to buy, because the potential is immense. Now it is about 0.0028 euros and its ATH which is 0.03, would be 1000% profit. But their total valuation is 8,000,000 euros, if they continue to do things well, it would have a potential of even 10,000% with the current price, since entering the top 100 of coins and reaching 800,000,000 euros would be feasible if they continue with the management.

(Spanish)
Es una de las plataformas financieras mas completas y funcionan rápido las transferencias, suelen ser inmediatas. La tarjeta dependiendo del nivel de wxt que tengas puedes obtener Cashback por cada compra.
Puedes tener muchas criptomonedas distintas y hacer Staking facilmente, los intereses se pagan semanalmente.

Respecto al TOKEN WXT está en un momento único para comprar, por que el potencial es inmenso. Ahora está a unos 0,0028 euros y su ATH que son 0,03, sería hacre un 1000% de beneficio.

Pero su valoración total es de 8.000.000 de euros, si siguen haciendo las cosas bien, tendría un potencial incluso de un 10.000% con la cotización actual, ya que entrar en el top 100 de monedas y llegar a los 800.000.000 euros sería factible si siguen con la gestión.
Read more
MG

Mick Gammage

November 18, 2024 Source: Trustpilot.com
I had an excellent experience with Wirex customer service
I needed assistance resetting my two-factor authentication (2FA). From the moment I reached out, their team was prompt, professional, and highly efficient. They guided me through the entire process step-by-step, ensuring that I understood every detail. What really stood out was their clear communication and patience in answering all of my questions, making sure I felt comfortable throughout the entire reset process. The support team went above and beyond to ensure my security settings were properly updated, and they confirmed everything was in place once the reset was complete. Overall, I was very impressed with how quick and seamless the experience was. Wirex truly prioritises customer satisfaction, and their customer service team deserves recognition for their excellent work in resolving my issue swiftly and efficiently.
Read more
J

J.E

November 18, 2024 Source: Trustpilot.com
Everything ok.
Date of experience: November 18, 2024
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fm

franco marino

November 11, 2024 Source: Trustpilot.com
inizio ottobre trovo mio accoutn…
inizio ottobre trovo mio accoutn bloccato senz motivo dopo 4 anni di clientela invio delle mail per spiegazioni e mi rispondono che l'accoutn e stato da loro chiuso e mi chiedono i dati per il rimborso dei miei fondi, inviato i dati sono in attesa da 10 gg per la restituzione dei miie fondi fiducioso per la chiusura della questione distinti saluti Franco
TUTTO RISOLTO GRAZIE DI TUTTO SALUTI F.M.
Rimango in attesa della restituzione dei miei fondi c/o mio ex conto WIREX, come specificato dalla vostra mail precedente, distinti saluti Franco M

Il giorno mer 30 ott 2024 alle ore 12:43
wirex team support ha scritto:
Dear Franco,

We hope this email finds you well.

To comply with regulatory standards, Wirex conducts routine checks to maintain the safety and security of our customers.

Following a recent review, we regret to inform you that we have made the difficult decision to close your account as per our Terms and Conditions.

Please understand that, due to legal obligations, we are unable to disclose the specific reasons for this decision. Additionally, we will not be able to accept any future account applications from you.

There are funds remaining on your account. We would like to return these funds to you as part of finalising your account closure. To do this, we will need you to provide us with details to a bank account held under your name, as well as these details:

Account Holder’s name:
Account Number/IBAN:
Swift/BIC/Sort code:
Bank Name:
Branch code (if required):
Bank country:
Currency:

Kindly note that your cryptocurrency assets will be exchanged into fiat currency using the market rate at the time of processing and that a processing fee of 30 GBP will be deducted for the transfer.

We appreciate your understanding and look forward to your prompt response regarding this matter.

Kind Regards,
Account Review Team
Wirex
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A

Abdul

November 6, 2024 Source: Trustpilot.com
Very easy to use
Date of experience: November 06, 2024
Read more

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