Wild Apricot Reviews

I have used and setup over 30 Wild Apricot accounts for various membership organizations. I also use it daily myself for my own small business. It offers a very nice website (nice themes and flexible layout), excellent event management, contact and member management, and email newsletters all in one package that has always worked. The cost is reasonable when you consider all the features/management in one admin tool.

There is little I don't like about the service. The only improvement area would be additional/newer themes to choose from. Like any website editor, you can make it your own but up-to-date and new themes makes it really easy to keep your website looking fresh. Everything else in Wild Apricot works exactly as you would expect.

Look at all the separate vendor/software services that you current pay for... and use. Such as a website, email service (ie Constant Contact, MailChimp, etc), event management service, and membership management tools... and if you add up all the costs and hassles I would guess you will find Wild Apricot a good value and everything is in one place.

Easy management of contacts (prospects), members, events, and communication with them. The management of renewals is automated and it keeps everything to manage these organizations in a single admin tool.

What I like best about WilApricot is that it is like a one stop shop where you can manage memberships, events, booking system, online payment&donations and sending out flyers and newsletters at the same time. There are also templates we can choose on and we can do something and schedule it to go out anytime.

I find it annoying that there is no simple option to set up an event survey. There must to be a means to email the post-event survey to the attendees of the specified event.

As Event Manager I find WildApricot easier to use. We don't need to use different apps for sending the flyers, accepting payment for our events and event/booking management.

This program allows you to design or use a template for an easy start-up website. What I like about it is that it integrates the association's function into the website, i.e., our membership process and events. Membership applications and renewals are handled through the website, including approval, invoicing, payments and reminders. Donations are handled through the website as well. Our events are calendared on the website. An e-mail template can be set up for each event and scheduled to send to a select group or entire membership notices about the event, confirmation e-mails, and reminders to those who have already registered. Members can log on to the website, update their information, and access "members only" pages. The website has an easy feature to create a membership directory with photos, link documents, and include your social media buttons. What I really like is the Wild Apricot app that compliments the website functions and membership has an app too to keep up with accounts and registrations!

There is not a way to have a "dummy" member to test out features and before going live.

Easy check-in with the app. It saves on having lists to manually upkeep and revise.

We manage a variety of non-profit trade associations from a variety of occupations that almost always keep everyone...staff and volunteers engaged. It's a fast-paced way to make a living with rarely a dull moment.

Wild Apricot is good about updating the platform on a regular and consistent basis. They are careful not to make major changes without making sure the platform has been tested and adequate time is allowed to introduce new admin updates before it is understood by the staff impacted by the new process.

There is always something to gripe about...just because we can! Seriously, little things, like not exporting to the latest excel format makes me grumpy. Having to delete the prior contact name (or part of the name) before beginning to search for the next potential contact for an email that is almost ready to send.

At the end of the day, we have very few things that we truly dislike; we've been with Wild Apricot through six different associations over the years and one went on to another platform under different management.

We have benefitted from our association with Affinipay and have had no noticeable loss or complaints by not offering PayPal.

I appreciate that while they are constantly adding features, they do so without "losing" their basic navigation so you don't feel lost. It's our membership database, our payment system, our website, our CRM for members and prospects, our events management, the board archives. It is so functional that every time a member says "we should find a way to..." I'm able to say "we already can". For less tech-savvy users, who worry they will disrupt something, admin can assign how much they can touch down to the page level.

They held their prices steady for a long time but now it seems that annual increases are the norm (gotta pay the developers who are programming all the enhanced features). Some of the dashboard tracking mechanisms can't be reset so "most logins" by someone who is no longer a paying member does not tell me who is my most active current member for example. As that person, whoever they are, would be a prime candidate to replace me one day; so knowing could lead to grooming or at least gauging their interest if not for my role for some other contribution to the leadership team.

I inherited this system and I thank my predecessor for selecting it because even as we grow, we cannot outgrow it. It's a singular repository so each retiring board member can easily pass the baton. If the outgoing person doesn't train their replacement there are plenty of help videos or the admin or any other board member can step in and help train them. No individual effort is too onerous (such as polling members or sending out newsletters or renewal invoices or setting up meetings). If it tracked when to file our docs with the Secretary of State (aka task tracking by deadline), paid for our domain name and room rentals (aka outbound bill pay), provided virtual interface (aka ZOOM) and spend vs budget (aka Excel) we wouldn't have need of anything else! And I haven't checked the project forum -- any or all of those could already be identified and being spec'd.