WePay Reviews

PROS: I like how their team works. Our account managers are known for being courteous and responsive. Even if I'm asking for things that are close to impossible, they were able to take my issue seriously. They even provided me with an alternative solution in case the current ones fail to work. WePay software has been collaborating with our team for 4 years now, and the partnerhip has been nothing but great.

CONS: Although this isn't really common, I was hoping if there's a solution to effetively manage multiple payment accounts at the same time. In scenarios where customers are dealing with more than one payment account simultaneously, it can be a pain setting up withrawals and KYC for every single one.

PROS: The current site that integrates everything including invoices and buttons is simply cool! They're smart for making use of an iframe in building a wrapper/portal to their site for securing a transaction involving credit card details. That basically means less work in your end. They've done a tremendous job making really worthy features so you can start chargining people with a wide range of payment needs. Their support is blazing ast and dependable.

CONS: What I don't like is how it's impossible to charge customers in an ongoing basis without having to send an invoice. Some customers I came across simply like to set it and forget everything else after that.

PROS: WePay has one highly robust API. Clients are able to utilize our platform with WePay. The result? A simpler and straightforward checkout experience. Their customer support is highy responsive. Onboard experience for potential or new clients is really easy to do.

CONS: The console won't let you seek out any transaction number unless you're able to retrieve a shopper's e-mail address. There have been instances where orders remain under "pending" status for a couple of days. I'd be happy if they came up with a solution that facilitates quicker approval.

PROS: Thanks to WePay, our customer support and account manager are a lot more helpful than ever. What's more, they're able to respond quickly to any concerns brought up by customers. We're able to help our customers set up and board on to WePay quickly. Our customers were impressed with the ease of use and quickness in carrying out transactions.

CONS: There were certain things I've had issues with. But to be honest, WePay listened to our complaints. They manage to address all of them, if not resolving the problems we'd like them to. It'd be beneficial not having to use an e-mail address for each payment. But that hasn't stopped us from doing what we would normally do. It's just a little annoying.

PROS: I like how WePay goes on about their partnerships. They've done an incredible job offering support to their partners through tech assistance, education, and a great platform that lets merchants make payment. The holistic approach of the software to risk is amazing. They understand that not all solutions are dependent on algorithms and will obviously entail a qualified exper for every decision being made. Whenever I make a decision that doesn't favor them, they're not afraid to say spill their opinion.

CONS: There's a relatively small percentage of cards found in our merchant base that will likely be ignored when getting them processed via WePay. But such similar effort on the same card can be processed successfully by means of another gateway. This can be done right after being declined through WePay.