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Welligent Reviews

User Rating

4.1/5 (Based on 25 Ratings)

Rating Distribution

  • Excellent

    36%
  • Very Good

    52%
  • Average

    4%
  • Poor

    4%
  • Terrible

    4%

Do You Use Welligent?

Write a Review
Reviews
AU

Anonymous User

August 25, 2022 Source: G2.com
"It keeps everything organized and user friendly."
What do you like best about Welligent, Part of ContinuumCloud?

It is easy to navigate. We have several English as a second language folks, and they have no trouble navigating the system.

What do you dislike about Welligent, Part of ContinuumCloud?

That when there is an update it sometimes renders the system unusable for that period of time.

What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?

Everything is in one place. From files we have downloaded into attachments to new doctor visits. We no longer have to search through multiple locations. And compared to our last electronic record system Welligent is super fast.

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AU

Anonymous User

October 15, 2021 Source: G2.com
"Intuitive and Easy for Staff to Utilize"
What do you like best about Welligent, Part of ContinuumCloud?

The best part of Welligent is how intuitive it is and easy to follow. I also love the graphs that the system automatically creates for health information we track.

What do you dislike about Welligent, Part of ContinuumCloud?

When reviewing specific notes, It's not easy to search for specific note types written by specific staff.

Recommendations to others considering Welligent, Part of ContinuumCloud:

Welligent is a complete program that not only assists with EHR needs, but can also help with employee schedule management as well as improved billing function. For anyone who also needs to have a state or licensing body review notes this system easily pulls information for their review.

What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?

We have solved our tracking concerns and streamlined how staff document information we are looking to track.

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AU

Anonymous User

August 24, 2021 Source: G2.com
"Welligent Billing for Early Intervention"
What do you like best about Welligent, Part of ContinuumCloud?

Easy to enter billing. Electronic scheduler is extremely helpful.

What do you dislike about Welligent, Part of ContinuumCloud?

Welligent can get glitchy at times where you try to access it and it is down, even when it says its active.

Recommendations to others considering Welligent, Part of ContinuumCloud:

Highly recommend all of the Early Intervention programs in RI use this for billing. RI EOHHS already uses it for data collection.

What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?

Billing reports are very helpful. I am able to monitor revenue billed on a weekly basis.

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CA

Carol A

February 27, 2023 Source: G2.com
"Top Ranked - Program, People, and Performance"
What do you like best about Welligent, Part of ContinuumCloud?

We integrated with Welligent in 2017 and have been using the program throughout all of our platforms successfully. The support is top-notch, and Welligentis is a family that works with the client to solve and brainstorm problems and new ideas. We also love the Wish List ability at Welligent - it is good to be heard and recognized for our new ideas on how to make the system even better.

What do you dislike about Welligent, Part of ContinuumCloud?

Welligent is a developing company, and there are still growing pains that affect the system's day-to-day operations. But I know with their dedication and open thought processes, they will exceed.

Recommendations to others considering Welligent, Part of ContinuumCloud:

Welligent is a fantastic company, and all of the people are so helpful and pleasant. The system itself seems complicated, but with time and patience, our clinicians are thriving and work processes and productivity have increased tenfold.

The best advice I can give is when implementing Welligent is to include all departments that will be affected by Welligent in the team when developing your system. This includes from the beginning of the intake all the way to accounts receivable. And make sure that the equipment you have the clinicians use is sufficient for the work they will be doing.

What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?

Our problems are continual, but the customer support team at Welligent is always available and willing to work with us in order to streamline our procedures. The biggest problem we encountered was the billing aspect and how difficult it was to set up and reach the insurance companies correctly. Being in PA, our billing is complex, but Welligent worked with us continually until all our problems were solved.

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AU

Anonymous User

February 24, 2022 Source: G2.com
"Welligent Experience"
What do you like best about Welligent, Part of ContinuumCloud?

We have all that is needed to process claims, manage client EHR, manage caseloads and run reports

What do you dislike about Welligent, Part of ContinuumCloud?

Uploading and downloading DMH files because they have to be done individually instead of in a group

What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?

Welligent has been very useful in meeting DMH QA & billing guidelines

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AU

Anonymous User

October 20, 2021 Source: G2.com
"Easy to learn and use"
What do you like best about Welligent, Part of ContinuumCloud?

I like the user-friendly quality of this program. After a brief orientation, I was able to navigate through on my own.

What do you dislike about Welligent, Part of ContinuumCloud?

Entering medications can be time consuming. I would like to see an autofill option.

Recommendations to others considering Welligent, Part of ContinuumCloud:

This program was a huge upgrade from our previous provider. Ease of use will help ensure accurate documentation and billing.

What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?

It is our one-stop shop for entering all of our charting, vitals, notes, as well as sending secure messages between staff members.

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AU

Anonymous User

October 19, 2021 Source: G2.com
"Updates are in par with the county requirements."
What do you like best about Welligent, Part of ContinuumCloud?

The functionalities and support. They are very knowledgeable about their product.

What do you dislike about Welligent, Part of ContinuumCloud?

At times there are short downtimes, but seems that issue is being addressed effectively.

Recommendations to others considering Welligent, Part of ContinuumCloud:

They offer demos and will cater to companies' needs.

What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?

EHRS needs for LA COUNTY-based programs.

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AU

Anonymous User

August 26, 2021 Source: G2.com
"Convenient and user-friendly web-based software"
What do you like best about Welligent, Part of ContinuumCloud?

I like that Welligent can be accessed from any web browser. The navigation is very user-friendly, especially for direct care staff to document everything they need to document. I also like how much data is available and that there is an option to run reports to quickly collect that data. There are a lot of simple, well-designed features that make the user experience better, such as the option to set a home module within Welligent so that on login you go straight to the specific module you use most often.

What do you dislike about Welligent, Part of ContinuumCloud?

I dislike how a lot of the forms and documents print out in a way that is not laid out very well or clearly for the person who is reading them. I also dislike how difficult it can be to run reports correctly. When entering the parameters for the report, if certain fields are not left blank, the report will not collect the right data, and it is counterintuitive which fields should be left blank.

What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?

Welligent is helping identify how the individuals we serve are meeting their goals and how we are meeting their needs in real-time.

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RZ

Rob Z

August 24, 2021 Source: G2.com
"Thorough and professional."
What do you like best about Welligent, Part of ContinuumCloud?

They are an open, friendly and knowledgeable staff.

What do you dislike about Welligent, Part of ContinuumCloud?

We told Welligent that we wanted their product. They kept in contact. We were "busy" and "didn't have time" right now to complete the transaction. They kept in touch, provided any informtaion we requested. They were kind, understanding and friendly until they were finely able to give us what we wanted.

What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?

Welligent provides a modern U/X that makes the software easy to train and easy to customize.

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AU

Anonymous User

February 28, 2022 Source: G2.com
"The language is different than what I'm used to, but it is very user friendly."
What do you like best about Welligent, Part of ContinuumCloud?

The reports that are offered. There are so many different ones that can be so useful.

What do you dislike about Welligent, Part of ContinuumCloud?

I am used to a different EHR (SanWits) so some things seem a little counterintuitive, but I am learning.

What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?

Welligent is still very new for our agency, so we are still working out the bugs, and there is still a lot of training happening. However, I have found many features in Welligent that are very beneficial to out programs.

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