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WebPT Reviews

User Rating

4.4/5 (Based on 488 Ratings)

Rating Distribution

  • Excellent

    58.8%
  • Very Good

    30.9%
  • Average

    4.5%
  • Poor

    1.2%
  • Terrible

    4.5%

User Sentiments

User-friendly interface, Comprehensive Documentation Features, Efficient Scheduling System, Extensive Integrations

Occasional System Glitches, Limited Mobile Functionality, Tedious Data Entry for Specific Tasks, Occasional System Downtime

Do You Use WebPT?

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Review Summary

WebPT is generally well-received by users, earning praise for its user-friendly interface, comprehensive features, and excellent customer support. Reviewers appreciate its ability to streamline documentation, improve communication, and enhance overall efficiency. Some users have reported occasional glitches and performance issues, but these are often resolved promptly by the support team. Overall, WebPT is considered a reliable and valuable solution for physical therapy practices.

Pros

  • Easy scheduling: Streamlined online scheduling tool for managing appointments and patient availability.
  • Patient engagement: Comprehensive patient portal provides easy access to medical records, appointment scheduling, and secure communication with healthcare providers.
  • Revenue cycle management: Robust billing and revenue cycle management tools to streamline payments and improve financial performance.

Cons

  • Limited integrations: May not integrate seamlessly with all existing systems, requiring manual data entry or additional workarounds.
  • Limited customization: Limited options for customizing the platform to meet specific practice needs.
  • Steep learning curve: New users may face a steep learning curve when initially setting up and using the software.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

June 4, 2024 Source: G2.com
"WebPT is the most efficient software and I love doing documentation using wrbpt"
What do you like best about WebPT?

The way the functional movement and assessment test are collaborated. I like the way everything falls in step by step.

What do you dislike about WebPT?

Nothing so far. Everything looks great.

What problems is WebPT solving and how is that benefiting you?

The best one to document Medicare patients. Quite thorough evaluation.

Read more
J

Jerome

November 25, 2021 Source: Financesonline.com
Great documentation tool

PROS: WebPt is by far one of the best documentation program I have ever used in my entire career. It has great templates that are easy to set up and navigate. This is great tool because the documentation system provides us with more quality. I love that I’m constantly updated with new features and options within the software. I’m very satisfied with this tool because it helps me a lot in my work.

CONS: I don’t have dislikes.

Read more
AU

Anonymous User

November 9, 2021 Source: G2.com
"Good online software"
What do you like best about WebPT?

Very straightforward on how to use. Easy to learn.

What do you dislike about WebPT?

Could use a few updates to make users' lives easier like including appt type in the appt list (eval, follow-up, progress note, etc). Also update authorization tracker based on appts checked in, not daily note completion.

What problems is WebPT solving and how is that benefiting you?

Physical therapy clinic scheduling is much easier once you have a system in place. Also easy to keep track of a patient's documents.

Read more
N

Natasha

October 11, 2021 Source: Financesonline.com
I highly recommend WebPT

PROS: I love how WebPt integrates all elements that we address in PT documentations. All medicare requirements like FLR and PQRS ensures us to use codes that are billable such as ICD-9 and ICD-10, it helps us with new CPT codes as well. They work great with our billing vendor and the electronic billing is much easier than before. Our documents are well-kept and we are able to access them from any device, there is no need to add storage to our computers anymore.

CONS: I believe they work hard to keep up with their growth but the response time from their customer teams can be slow form time to time, but the response is within 24h. It would be really helpful if they could implement functionality of a pop-up alert whenever some pages are open this way we can alert our users to critical info.

Read more
R

Rod

June 12, 2021 Source: Financesonline.com
We are very happy with this software

PROS: I can’t stress enough how amazing WEBPT platform is. Innovative tool and leader in physical therapy. This ERM system offers great tool of education including blogs and webinars for every regulations, changes and practices. This tool with its APTA and PAC are very helpful for running our business. Its customer service is wonderful and always ready to help.

CONS: We want to change to Therabill that was acquired a year ago, and we don’t need some changes of the system or extra expenses to do so. We have started with Outcomes as portion of WebPt and we feel that the price is high for this portion.

Read more
S

Steve

April 30, 2021 Source: Financesonline.com
Great product

PROS: WebPt is user friendly platform in every way. It’s customer service team is one of the best, they are responsive, knowledgeable and always ready to help. This software ensures our therapists that they are compliant with Medicare and all insurances. We are able to keep tabs on those physicians that refer to use, and to produce many reports. The scheduling process is extremely easy.

CONS: There is nothing that can think of.

Read more
H

Helen

March 29, 2021 Source: Financesonline.com
Great tool

PROS: I love WebPT’s integration with Therabill. And this means that every document and services provided by medical staff and authorizations are added by the staff, everything is well connected and transferred into Therabill. I am able to create smooth workflow from the clinical and office staff. Also, I don’t have to enter manually the billing so there is no room for mistakes. I have more time to focus on marketing and to create new projects instead of finding and fixing mistakes.

CONS: I don’t have dislikes.

Read more
AU

Anonymous User

December 10, 2020 Source: G2.com
"Easy to use but lengthy at times"
What do you like best about WebPT?

I like how it is focused on PT and not just general medicine. We changed for a short time to advanced MD and hated it. Then changed back and realized how much we actually like WEBPT.

What do you dislike about WebPT?

Evals can be lengthy at time and redundant with boxes to click.

Recommendations to others considering WebPT:

Possibly wait for WEBPT2.0 as it may be a little more user friendly and less redundancy.

What problems is WebPT solving and how is that benefiting you?

Webpt is making work cohesive and able to translate patient info much easier to each clinician. We all know what we need to do as the details are clearly stated on each note.

Read more
PS

Philip A S

June 26, 2020 Source: G2.com
"Very fluid system. Highly recommended!"
What do you like best about WebPT?

I love how this software is available on any device that has internet access. It makes note writing extremely accessible. The software itself is also very user friendly. The site is ergonomic whether you're documenting on a computer or a tablet (sometimes even on a cell phone). The site is easy to navigate through and streamlines all of my note writing.

I especially value its layout when completing a new patient evaluation. All of the text fields are laid out in a way that makes sense to the reader and the therapist.

In terms of billing and insurance, it's a very powerful tool. It has all of the ICD codes which you can either manually type in or search for. It also transfers those same codes over to the proceeding note whenever your patient comes in for another visit. That way, you don't have to re-type all of the codes into the new note.

Scheduling is also very nice on this program. The software gives you a great overview of all the patients you will be seeing for the day, including cancellations. Its also pretty nifty how it tells you if its your patients birthday.

What do you dislike about WebPT?

I dislike how the same user cannot be on two devices at once. This problem is cumbersome because I have two hardwired computers on opposite sides of the clinic. And so if I'm treating one patient on one side of the clinic and want to write up their note, I would end up being logged out of the other computer on the other side of the clinic. it would be useful to be logged in on both devices at once and not have to log in every time I switch computers.

I also wish there was some way I the program would notify me if there are incomplete fields that I may have missed while completing a new patient evaluation document.

Recommendations to others considering WebPT:

I would recommend therapists who are considering webPT to give it two weeks or so to get used to the layout of the website. Its a little frustrating at first since you don't really know where everything is located, but once you start to understand where everything is, it makes life very very easy. I would also consider how many employees you have. I find that using WebPT in a larger clinic is really worth your while since it can integrate all patients from multiple clinics into one database.

As a new grad/student, I found this software to be very valuable in that it helped me make sure that I covered all my bases in terms of documentation. So if you're new to the world of PT and you're thinking about opening up your own practice, I would say that this program is very valuable and would help you streamline your entire clinic. It would also save you a ton of physical space, since you wouldn't need to worry about bulky patient charts. All of the documentation would be stored on a cloud based system.

What problems is WebPT solving and how is that benefiting you?

The problems I have had with manually writing my notes is that its very repetitive and cumbersome. With WebPT it streamlines everything and makes note writing more fast and efficient. There is more ease of communication, especially with other therapists who are treating the same patient. It makes note writing and documentation very fluid.

Read more
PS

Philip S

June 26, 2020 Source: G2.com
"Very fluid system. Highly recommended!"
What do you like best?

I love how this software is available on any device that has internet access. It makes note writing extremely accessible. The software itself is also very user friendly. The site is ergonomic whether you're documenting on a computer or a tablet (sometimes even on a cell phone). The site is easy to navigate through and streamlines all of my note writing.

I especially value its layout when completing a new patient evaluation. All of the text fields are laid out in a way that makes sense to the reader and the therapist.

In terms of billing and insurance, it's a very powerful tool. It has all of the ICD codes which you can either manually type in or search for. It also transfers those same codes over to the proceeding note whenever your patient comes in for another visit. That way, you don't have to re-type all of the codes into the new note.

Scheduling is also very nice on this program. The software gives you a great overview of all the patients you will be seeing for the day, including cancellations. Its also pretty nifty how it tells you if its your patients birthday.

What do you dislike?

I dislike how the same user cannot be on two devices at once. This problem is cumbersome because I have two hardwired computers on opposite sides of the clinic. And so if I'm treating one patient on one side of the clinic and want to write up their note, I would end up being logged out of the other computer on the other side of the clinic. it would be useful to be logged in on both devices at once and not have to log in every time I switch computers.

I also wish there was some way I the program would notify me if there are incomplete fields that I may have missed while completing a new patient evaluation document.

Recommendations to others considering the product:

I would recommend therapists who are considering webPT to give it two weeks or so to get used to the layout of the website. Its a little frustrating at first since you don't really know where everything is located, but once you start to understand where everything is, it makes life very very easy. I would also consider how many employees you have. I find that using WebPT in a larger clinic is really worth your while since it can integrate all patients from multiple clinics into one database.

As a new grad/student, I found this software to be very valuable in that it helped me make sure that I covered all my bases in terms of documentation. So if you're new to the world of PT and you're thinking about opening up your own practice, I would say that this program is very valuable and would help you streamline your entire clinic. It would also save you a ton of physical space, since you wouldn't need to worry about bulky patient charts. All of the documentation would be stored on a cloud based system.

What problems are you solving with the product? What benefits have you realized?

The problems I have had with manually writing my notes is that its very repetitive and cumbersome. With WebPT it streamlines everything and makes note writing more fast and efficient. There is more ease of communication, especially with other therapists who are treating the same patient. It makes note writing and documentation very fluid.

Read more

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