Web+Center Reviews

Was able to host on my own server. Simple to understand and able to do some personal configuration.

Would have like a little easier customer import system.

As I said previously I will use it again should I decide to host my own website. Worked well for call tracking and project management.

Worked well for call tracking for me. Ability of customer and myself to update issue information without a phone call. Will use it again if I choose to host my own server.

Easy to quickly log and categorize calls. It can be daunting to log in calls after having a non-stop busy day, but even if one has several items to log it is extremely quick and easy. It's snappy, and never has issues.

The keyword search function could use a little work. I feel like the results are a little too broad when I am trying to search for something specific; I would prefer less results that are more narrowed down.

The price is great for a low amount of users; however, it gets relatively more expensive to have multiple users

We use Web+Center for issue tracking. Whenever we have a call or issue, it is noted in Tech+Center. Makes it easy to find solutions to problems when they have happened before. Also great to show what work has gotten done in a given day.

The support is the best! It has great customization capability, LDAP security capability, ODBC connectivity if you want to expand you reporting capability.

Some might not like the need for some ASP programming to customize, but instructions are pretty clear for those who have little or no knowledge in the language, and the support is excellent. They will help you.

We have three licenses. Web-Center is used for our major IT jobs and requests. It helps us to organize and prioritize our future and on-going IT workload for three companies (foundries.).

.One place I could find everyone's edits and feedback

Sometimes a lot to review but necessary evil

Coordination, deadline efficiency

Been using ISS Web+Center for more than 10 years. It just gets better and better. Easy to use, great collaboration tool for techs to customers. Asset Management made very easy for Techs. ISS Web+Center support is AWESOME too!

The only thing I would say is a dislike, is well.... for the price and features, I'd say there isn't anything to dislike about Web+Center

Ability to track cases and not use my email for support. Staff realize that by sending a support case is better then sending me email, They get lost in the shuffle.

I have used the Web+ Center software for a few years now in a office support role, working for a small IT consulting company. The software is simple, reliable and always works. I never have problems with it where I need to bother anyone in the office to figure anything out. The tech guy in the office has been able to customize the software to give it a more personal feel for the company (our own logo, etc.). Unlike other pieces of software, I never have to wait when updating, submitting or transferring a ticket.

The user interface is more on the plain side and maybe isn't the most pretty system I've ever used, but then again, those flashy systems seem to be the ones where there are more issues and things go slower in general. I'll take the simple, reliable workhorse any day!

Everyone should try to look at a few different software packages to make the best decision about what to go with. I've used different systems in previous roles and they were either too complicated or too slow. Web+Center's strong suit is it's simplicity. It isn't an overly complex package which makes it reliable and fast. Sometimes flashy isn't always best, go for reliable as that's the most important thing when you depend on a piece of business software daily.

I use the product to help enter case notes for our techs, handle the billing for customers and keep track of assets.

Immediate of use both for Techs and Customers for which we provide support with Web Center

Graphic appeal should be enhanced and need to select fields to be mandatory

It's the ticketing system we use for over 200 customers with 6 Tech users since year 2004.

It is compatible with desktop and mobile devices.

I can't think of anything that I dislike about this product.

Be sure to take advantage of the mobile capabilities including text alerts.

We are using the ISS Web+Center to track both IT and maintenance related issues and projects.

.The ability to manage assets and a help desk in one centralized system

This system does everything we require and then some

Without hesitation, begin a trial period

A managed

Very simple to customize and great support from Scott and staff at ISS.

It's really not fancy looking but for the price who cares.

Great product with great support. If you like to fully customize your ticket system then this is the way to go.

We use 3 different installs of this ticketing system for IT, equipment maintenance, and residential maintenance. This has sped up process in all three fields tremendously. My company is now able to trend and get all sorts of great data from the systems. Maintenance men are able to get to the houses quicker to repair items, maintenance is able to get to equipment quicker and access logs to the machine to see what issues have been reported before.