MS

Mike S

February 20, 2025 Source: G2.com

Great product! Flexible and easy to use.

What do you like best about Wavity Help and Service Desk?

The flexibility. Wavitys team helps build out workflows based on your needs. The mobile app along with the web dashboard give users a easy way to submit tickets but submit them with the information our team needs to resolve on first touch.

What do you dislike about Wavity Help and Service Desk?

I haven't found anything yet. My team and end users rave about it.

Recommendations to others considering Wavity Help and Service Desk?

Helping organize the ticket submissions that gives my team the information needed on creation to properly support.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

NP

Nirav P

June 28, 2024 Source: G2.com

Ticketing solution with customization & wavity was able to provide us solution which we needed A Straightforward and Reliable Helpdesk tool

What do you like best about Wavity Help and Service Desk?

Email ticketing with Wavity is streamlined and accurate, while customizations can be tailored to our needs.

What do you dislike about Wavity Help and Service Desk?

only minor issues were there initially but it was quickly addressed and resolved.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

We need as a streamline

SK

Sandeep K

May 13, 2024 Source: G2.com

Perfect tool for IT Help & Service desk solution.

What do you like best about Wavity Help and Service Desk?

Easy to use, automation bots works perfectly without lags.

What do you dislike about Wavity Help and Service Desk?

Initial issues were there but was fixed quickly by Wavity team

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Wavity provided a easy to use and customizable solution which streamlined our ticketing process for better

VS

Verified User in Financial Services

April 5, 2024 Source: G2.com

Customizable & efficient solution.

What do you like best about Wavity Help and Service Desk?

Intuitive Interface and Robust Automation

What do you dislike about Wavity Help and Service Desk?

Occasional minor glitches requires attention.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

We was looking for best solution for IT operations with unique work flow and wavity is very helpful in providing us customisable solution based on our work flow.

NK

Naveen K

April 1, 2024 Source: G2.com

IT Ticketing Software review

What do you like best about Wavity Help and Service Desk?

Streamlined ticket creation, Effective SLA management, Automated email notifications.

What do you dislike about Wavity Help and Service Desk?

Initial issues were promptly addressed by the Wavity team.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Adaptable and Intuitive User Interface and SLA custmization email notification.

HK

Himanshu K

April 1, 2024 Source: G2.com

Helpdesk Ticketing Review

What do you like best about Wavity Help and Service Desk?

Prompt and customizable automated email notifications, User-friendly and customizable interface.

What do you dislike about Wavity Help and Service Desk?

Minor problems were quickly resolved prior to full implementation.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Workflow automation is customizable to suit our requirements.

VC

Verified User in Consulting

January 5, 2024 Source: G2.com

Customization, Cost effectiveness

What do you like best about Wavity Help and Service Desk?

Effective Inventory Management, Allocation of Assets, User Acceptance and Returns, Workflow Automation

What do you dislike about Wavity Help and Service Desk?

No significant problems encountered; minor issues were promptly addressed

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Before, it was hard to handle many assets using Excel. But now, Wavity has made managing our assets much easier.

MC

Max C

December 29, 2023 Source: G2.com

Very flexible Ticketing System

What do you like best about Wavity Help and Service Desk?

It is very easy-to-customize and easy-to-use software.

What do you dislike about Wavity Help and Service Desk?

Nothing that we found not to like so far.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Interacting with our customers.

RA

Rajesh A

December 21, 2023 Source: G2.com

Highly Recommendable IT Help & Service desk solution.

What do you like best about Wavity Help and Service Desk?

Automated notification, SLA Management, Editable interface and layout.

What do you dislike about Wavity Help and Service Desk?

No drawabacks, Wavity provides a straightforward and user-friendly ticketing tool.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Our need for a contemporary help and service desk tool aligning precisely with our requirements led us to Wavity, which perfectly fulfills our expectations.

VA

Verified User in Accounting

July 14, 2023 Source: G2.com

Management helps us resolve our customers accounting related issues NextGen Ticketing System

What do you like best about Wavity Help and Service Desk?

Wavity's native Mobile application & Dashboard are most user friendly & easy to use.

What do you dislike about Wavity Help and Service Desk?

None, as we are using this for our external customer needs.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Ticket

Wavity Help and Service Desk Reviews

User Rating

Rating Distribution

Do You Use Wavity Help and Service Desk?

Mike S

Nirav P

Sandeep K

Verified User in Financial Services

Naveen K

Himanshu K

Verified User in Consulting

Max C

Rajesh A

Verified User in Accounting

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